# Twilio vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Twilio excels in its developer-friendly APIs, making it a top choice for businesses looking to integrate various communication features like SMS, voice, and email into their applications seamlessly. Users appreciate the platform's reliability and comprehensive documentation, which simplifies the development process.
- **Users say** that Vonage Contact Center stands out for its user-friendly interface, which makes it easy for teams to adapt and utilize the platform effectively. Reviewers highlight features like the ability to transfer calls to mobile devices, enhancing flexibility for remote work.
- **According to verified reviews** , Twilio has a significant number of recent reviews, indicating a strong and active user base. This suggests that users are consistently engaging with the platform, which can be a good indicator of ongoing support and updates.
- **Reviewers mention** that Vonage Contact Center's AI functionality is a valuable addition, helping to streamline operations and improve efficiency. This feature is particularly appreciated by users who are looking to enhance their customer service capabilities.
- **G2 reviewers report** that while Twilio has a solid overall satisfaction score, some users find challenges in setup and configuration, which can be a hurdle for those without technical expertise. This contrasts with Vonage Contact Center, where users have noted a smoother onboarding experience.
- **Users say** that Twilio's logging capabilities are a strong point, allowing them to easily track SMS delivery and troubleshoot issues. This level of transparency is crucial for businesses that rely heavily on communication channels, making Twilio a reliable option for those needs.



| | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 529 | 104 | 
| **Largest Market Segment** | Small-Business (52.0% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 8.7 (381 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 8.1 (393 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 7.5 (232 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 7.9 (199 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 7.8 (347 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (190 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 8.3 (368 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | Not enough data | 9.1 (33 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.1 (22 reviews) | 
| **Email** | Not enough data | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | Not enough data | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.4 (25 reviews) ✓ Verified | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 7.8/10 | 140 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Functionality

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Ease Of Integration** | 8.1 (121 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | 8.3 (105 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | 8.4 (116 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Documentation** | 7.6 (110 reviews) ✓ Verified | Not enough data | 
| **Community Support** | Feature Not Available | Not enough data | 
| **Professional Support** | 6.7 (117 reviews) ✓ Verified | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 6.9/10 | 15 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### API Features

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Live Chat** | 6.7 (12 reviews) | Not enough data | 
| **Screen Sharing** | 6.7 (12 reviews) | Not enough data | 
| **Subtitles and Closed Captions** | 6.7 (13 reviews) | Not enough data | 
| **Custom Video Player** | 7.3 (11 reviews) | Not enough data | 
| **Live Simulcasting** | 7.0 (11 reviews) | Not enough data | 

#### Security and Compliance

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Encryption** | 6.5 (11 reviews) | Not enough data | 
| **Watermarking** | 6.7 (11 reviews) | Not enough data | 
| **HIPAA Compliance** | 7.2 (13 reviews) | Not enough data | 
| **GDPR Compliance** | 7.3 (11 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (7 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (7 reviews) | 
| **Queue Management** | Not enough data | 8.3 (7 reviews) | 
| **Call Routing** | Not enough data | 8.3 (7 reviews) | 
| **Call Back** | Not enough data | 7.4 (7 reviews) | 
| **IVR** | Not enough data | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.6 (7 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 4.9/10 | 5 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Management** | 4.7 (5 reviews) | Not enough data | 
| **Communication Management** | 5.0 (5 reviews) | Not enough data | 
| **Scalability** | 5.0 (5 reviews) | Not enough data | 
| **Integrations** | 5.7 (5 reviews) | Not enough data | 
| **Mobile Accessibility** | 5.3 (5 reviews) | Not enough data | 
| **Accessibility** | 5.3 (5 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Security and Compliance** | 4.7 (5 reviews) | Not enough data | 
| **Analytics and Reporting** | 4.3 (5 reviews) | Not enough data | 
| **Support and Reliability** | 3.7 (5 reviews) | Not enough data | 
| **Automated attendant** | 5.0 (5 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 9.7/10 | 6 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Phone Calls** | 9.7 (5 reviews) | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.2 (27 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)

**Unique to Twilio (6):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Twilio | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 52.0% | 27.0% | 
| **Mid-Market** | 29.9% | 52.0% | 
| **Enterprise** | 18.1% | 21.0% | 

### By Industry

#### Twilio

- **Computer Software:** 17.3%
- **Information Technology and Services:** 11.1%
- **Marketing and Advertising:** 7.3%
- **Financial Services:** 5.1%
- **Internet:** 4.9%
- **Health, Wellness and Fitness:** 4.7%
- **Telecommunications:** 3.8%
- **Real Estate:** 2.9%
- **Hospital & Health Care:** 2.4%
- **Non-Profit Organization Management:** 2.4%
- **Other:** 38.0%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2562 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1636 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1849 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)

---
## Top Discussions

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/twilio-vs-vonage-contact-center-formerly-newvoicemedia)