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Compare Twilio Flex and Zultys Integrated Contact Center 
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At a Glance
Market Segments
Small-Business (34.6% of reviews)
Mid-Market (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexZultys Integrated Contact Center
Star Rating
(29)3.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Zultys Integrated Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zultys Integrated Contact Center excels in Session Routing with a score of 9.0, while Twilio Flex trails slightly behind at 8.4, indicating that Zultys may provide a more efficient routing experience for incoming calls.
- Reviewers mention that Zultys offers superior Session Queuing capabilities, scoring 9.4 compared to Twilio Flex's 8.3, which suggests that Zultys can handle high volumes of calls more effectively, reducing wait times for customers.
- G2 users highlight Zultys's strong performance in Concurrent Calling with a score of 9.5, whereas Twilio Flex scores 8.7, indicating that Zultys may better support businesses that require handling multiple calls simultaneously.
- Users on G2 appreciate Zultys's robust Session Summary Notes feature, scoring 9.2, which allows for better documentation and follow-up on customer interactions, while Twilio Flex's score of 8.3 suggests it may lack some of the depth in this area.
- Reviewers say that Zultys's Reporting & Dashboards feature is highly rated at 9.2, providing users with valuable insights into performance metrics, while Twilio Flex's score of 8.2 indicates it may not offer the same level of detail or usability.
- Users report that Zultys Integrated Contact Center has a more favorable Quality of Support rating at 8.9 compared to Twilio Flex's 8.3, suggesting that Zultys may provide a more responsive and helpful support experience for users.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableZultys Integrated Contact Center
No pricing availableFree Trial
Twilio Flex
No trial information availableZultys Integrated Contact Center
No trial information availableRatings
Meets Requirements
8.3
25
9.0
26
Ease of Use
8.2
25
8.6
27
Ease of Setup
7.2
9
8.7
9
Ease of Admin
7.5
8
9.1
9
Quality of Support
8.2
23
8.9
20
Has the product been a good partner in doing business?
8.6
7
9.3
9
Product Direction (% positive)
7.1
24
6.5
27
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
16
|
Verified
9.0
22
8.2
17
|
Verified
9.4
18
8.6
14
|
Verified
9.5
17
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
9.2
13
8.6
11
|
Verified
9.2
14
8.1
16
|
Verified
9.2
18
Not enough data
Not enough data
6.0
5
|
Verified
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio Flex and Zultys Integrated Contact Center are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Twilio Flex is categorized as UCaaS Platforms and VoIP Providers
Zultys Integrated Contact Center has no unique categories
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zultys Integrated Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Insurance
11.1%
Information Services
11.1%
E-Learning
11.1%
Automotive
11.1%
Sports
7.4%
Other
48.1%
Alternatives
Discussions
Twilio Flex has no discussions with answers
Zultys Integrated Contact Center has no discussions with answers
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