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Compare Twilio Flex and Zoom Workplace 
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At a Glance
Market Segments
Small-Business (34.6% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Free
Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexZoom Workplace
Star Rating
(55,264)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming and session recording, with ratings of 9.0 and 9.1 respectively, making it a preferred choice for businesses that prioritize high-quality video communication. In contrast, Twilio Flex, while offering robust features, does not match these ratings, indicating a potential gap in video capabilities.
- Reviewers mention that Zoom Workplace's ease of setup and administration scores are significantly higher (9.1 and 9.0) compared to Twilio Flex (7.3 and 7.6). This suggests that users find Zoom Workplace more user-friendly and accessible for onboarding new team members.
- G2 users highlight the superior collaboration tools in Zoom Workplace, particularly in screen sharing and presentations, both rated at 9.2. Users on G2 note that Twilio Flex, while offering solid features, does not provide the same level of collaborative functionality, which may hinder team interactions.
- Reviewers say that Zoom Workplace's communication features, such as instant messaging and notifications, are rated highly (8.9 and 8.8), which enhances real-time collaboration. In contrast, Twilio Flex's communication tools, while functional, do not receive the same level of acclaim, indicating a potential area for improvement.
- Users report that Zoom Workplace's integrations, particularly with MS Teams and Google Meet, are rated well (8.0 and 7.9), making it easier for businesses to connect with existing tools. Twilio Flex, while offering integrations, does not have the same breadth of options, which may limit its adaptability in diverse tech environments.
- Reviewers mention that Zoom Workplace's overall user satisfaction is reflected in its higher G2 rating of 4.5 compared to Twilio Flex's 4.0. This suggests that users feel more positively about their experience with Zoom Workplace, which could influence a buyer's decision.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableZoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Twilio Flex
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.3
25
9.2
42,254
Ease of Use
8.2
25
9.1
42,389
Ease of Setup
7.2
9
9.1
13,553
Ease of Admin
7.5
8
9.0
12,255
Quality of Support
8.2
23
8.7
31,203
Has the product been a good partner in doing business?
8.6
7
9.1
11,437
Product Direction (% positive)
7.1
24
8.3
39,743
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6557
|
Verified
Not enough data
9.1
6757
|
Verified
Not enough data
8.8
6012
|
Verified
Collaboration
Not enough data
8.6
5116
|
Verified
Not enough data
9.1
6752
|
Verified
Not enough data
9.0
6509
|
Verified
Not enough data
8.7
4981
|
Verified
Not enough data
9.3
7099
|
Verified
Functionality
Not enough data
8.5
5069
|
Verified
Not enough data
9.0
6319
|
Verified
Not enough data
8.7
4828
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.1
108
Business Instant Messaging
Not enough data
8.6
500
Not enough data
8.7
517
Not enough data
8.5
499
Business Instant Messaging
Not enough data
9.0
499
Not enough data
9.2
503
Business Instant Messaging
Not enough data
8.9
496
Not enough data
8.9
502
Not enough data
8.5
494
Generative AI - Business Instant Messaging
Not enough data
8.5
174
AI - Business Instant Messaging
Not enough data
8.4
171
Not enough data
8.4
171
Not enough data
8.3
170
Not enough data
8.3
170
Agentic AI - Business Instant Messaging
Not enough data
7.7
82
Not enough data
7.6
77
Grammar
Not enough data
8.9
72
Not enough data
8.6
72
Not enough data
8.9
73
Formatting
Not enough data
8.6
71
Not enough data
8.4
69
Not enough data
8.5
70
Content
Not enough data
8.6
70
Not enough data
8.4
69
Not enough data
8.6
69
Product Type
Not enough data
8.9
69
Not enough data
8.8
68
Generative AI
Not enough data
8.8
64
Not enough data
9.0
67
Design Tools
Not enough data
8.5
287
Not enough data
8.5
284
Not enough data
8.2
276
Not enough data
8.3
278
Not enough data
8.6
280
Communication Tools
Not enough data
8.7
279
Not enough data
8.9
287
Integrations
Not enough data
8.2
273
Not enough data
8.7
275
Software Offering
Not enough data
8.5
277
Not enough data
9.3
282
Not enough data
8.8
278
Agentic AI - Collaborative Whiteboard
Not enough data
8.0
76
Not enough data
7.9
76
Not enough data
7.8
74
Presenter Tools
Not enough data
9.0
16924
Not enough data
8.6
12635
|
Verified
Not enough data
8.7
13556
|
Verified
Not enough data
8.9
17367
|
Verified
Conferencing Options
Not enough data
9.1
19370
|
Verified
Not enough data
9.2
19510
|
Verified
Not enough data
9.3
21475
|
Verified
Application Tools
Not enough data
8.9
16003
|
Verified
Not enough data
9.1
19198
|
Verified
Not enough data
8.8
16114
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
235
Platform Basics
Not enough data
9.1
399
Not enough data
9.1
401
Not enough data
7.8
379
Platform Content
Not enough data
8.1
375
Not enough data
7.8
373
Not enough data
9.0
390
Platform Additional Functionality
Not enough data
8.4
393
Not enough data
8.1
377
Agentic AI - Screen and Video Capture
Not enough data
7.6
137
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
102
Not enough data
8.7
102
Not enough data
8.7
101
Coordination Tools
Not enough data
8.8
109
Not enough data
8.8
103
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Channels
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Not enough data
Platform Basics
Not enough data
8.7
26
Not enough data
8.9
27
Not enough data
8.6
29
Platform Content
Not enough data
8.5
26
Not enough data
8.0
26
Platform Interoperability
Not enough data
8.5
28
Platform Additional Functionality
Not enough data
8.4
29
Not enough data
8.1
28
Not enough data
8.5
25
Agentic AI - Digital Signage
Not enough data
6.9
9
Collaboration Tools
Not enough data
9.2
30647
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14708
|
Verified
Not enough data
9.1
14795
|
Verified
Meeting Coordination
Not enough data
8.9
28041
|
Verified
Not enough data
9.0
27143
|
Verified
Not enough data
8.9
27452
|
Verified
Not enough data
9.0
15161
|
Verified
Software Type
Not enough data
8.9
26481
|
Verified
Not enough data
8.8
13932
|
Verified
Not enough data
9.2
15834
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.9
440
Not enough data
7.9
440
Not enough data
7.9
436
Calendar View
Not enough data
8.3
391
Not enough data
8.5
399
Shared Calendar
Not enough data
8.5
381
Not enough data
8.3
390
Accessibility
Not enough data
8.3
386
Not enough data
8.0
384
Integration
Not enough data
8.3
380
Not enough data
8.2
385
Not enough data
8.5
379
Notifications
Not enough data
8.3
384
Not enough data
7.9
381
Generative AI
Not enough data
7.4
302
Not enough data
7.5
309
Not enough data
7.6
312
Agentic AI - Calendar
Not enough data
7.8
122
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
44
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
42
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
45
Not enough data
9.1
43
Not enough data
9.3
44
Operating System
Not enough data
9.3
44
Not enough data
9.1
43
Not enough data
8.9
40
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
24
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
7.7
645
Not enough data
8.6
670
Not enough data
8.9
670
Not enough data
7.7
638
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
644
Not enough data
8.5
657
Not enough data
8.1
633
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
653
Not enough data
8.4
656
Agentic AI - Business Scheduling
Not enough data
7.4
165
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
119
Not enough data
8.7
123
Not enough data
8.5
123
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
134
Not enough data
8.7
123
Not enough data
8.8
122
Meeting Insights - AI Meeting Assistants
Not enough data
8.3
122
Not enough data
8.4
120
Not enough data
9.0
128
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
115
Agentic AI - AI Meeting Assistants
Not enough data
7.8
77
Not enough data
7.8
77
Not enough data
8.1
77
Not enough data
7.9
77
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.3
6
Extensions
Not enough data
8.9
1480
|
Verified
Not enough data
8.8
1458
|
Verified
Not enough data
8.7
1366
Features
Not enough data
8.8
1375
|
Verified
Not enough data
8.7
1328
Not enough data
8.9
1766
|
Verified
Not enough data
9.2
2009
|
Verified
Not enough data
9.3
2086
|
Verified
Not enough data
8.8
1593
|
Verified
Categories
Categories
Shared Categories
Twilio Flex and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Alternatives
Discussions
Twilio Flex has no discussions with answers
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
27 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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