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At a Glance
Market Segments
Small-Business (34.6% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
No pricing available
$0 user/mo
Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexWebex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio Flex excels in its Omnichannel capabilities, scoring 8.9, which allows for seamless integration across various communication channels. In contrast, Webex Calling, while strong, has a slightly lower score in this area, indicating that Twilio may offer a more cohesive experience for businesses needing multi-channel support.
- Reviewers mention that Twilio Flex's Call Management feature is rated exceptionally high at 9.7, highlighting its robust functionality for handling calls efficiently. Webex Calling also performs well but does not reach the same level, suggesting that Twilio may provide a more comprehensive solution for call-centric operations.
- G2 users indicate that Webex Calling shines in Ease of Setup with a score of 8.9, making it a more user-friendly option for businesses looking to implement a new system quickly. In comparison, Twilio Flex's score of 7.3 suggests that it may require more time and effort to get up and running.
- Users on G2 report that Twilio Flex's Scalability is rated at 9.5, making it an ideal choice for growing businesses that anticipate needing to expand their communication capabilities. Webex Calling, while still strong, does not match this level of scalability, which could be a consideration for rapidly growing organizations.
- Reviewers mention that Webex Calling offers superior Quality of Support with a score of 8.9, indicating a more reliable support system for users. Twilio Flex, with a score of 8.3, may not provide the same level of assistance, which could impact user experience during critical times.
- Users say that Twilio Flex's Generative AI Text-to-Speech feature, rated at 7.7, is less advanced compared to Webex Calling's offerings, which may provide a more sophisticated AI-driven communication experience. This could be a deciding factor for businesses looking to leverage AI in their customer interactions.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableWebex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Twilio Flex
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
8.3
25
9.2
482
Ease of Use
8.2
25
9.2
484
Ease of Setup
7.2
9
8.8
193
Ease of Admin
7.5
8
8.6
90
Quality of Support
8.2
23
8.9
453
Has the product been a good partner in doing business?
8.6
7
8.8
90
Product Direction (% positive)
7.1
24
9.2
472
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
25
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.2
24
Advanced Features - Cloud PBX
Not enough data
8.8
24
Not enough data
8.2
24
Not enough data
8.6
25
Not enough data
8.4
25
Platform Basics - VoIP Providers
Not enough data
8.7
44
Not enough data
8.8
45
Not enough data
8.6
45
Not enough data
8.5
46
Not enough data
8.6
44
Not enough data
8.7
44
Basic Communication
Not enough data
9.3
354
|
Verified
Not enough data
9.1
334
|
Verified
Not enough data
9.0
330
|
Verified
Not enough data
8.9
327
Not enough data
9.1
349
|
Verified
Not enough data
9.0
337
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.2
39
Not enough data
8.6
40
Not enough data
8.4
39
Not enough data
8.5
40
Access
Not enough data
9.0
312
Not enough data
8.8
309
Not enough data
9.0
308
|
Verified
Advanced Features
Not enough data
8.7
320
Not enough data
8.9
316
Not enough data
9.0
315
Agentic AI - UCaaS Platforms
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.3
7
Extensions
Not enough data
9.2
133
|
Verified
Not enough data
9.3
135
|
Verified
Not enough data
9.3
103
Features
Not enough data
9.2
133
Not enough data
9.1
103
Not enough data
9.1
140
|
Verified
Not enough data
9.4
141
|
Verified
Not enough data
9.4
139
|
Verified
Not enough data
9.0
133
Categories
Categories
Shared Categories
Twilio Flex and Webex Calling are categorized as UCaaS Platforms, VoIP Providers, and Call Center Infrastructure (CCI)
Unique Categories
Twilio Flex is categorized as Contact Center
Webex Calling is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Information Technology and Services
26.7%
Computer Software
6.2%
Consumer Services
5.8%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.1%
Alternatives
Discussions
Twilio Flex has no discussions with answers
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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