# Twilio Flex, UJET vs Amazon Connect Comparison | | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 4.4 out of 5 | | **Total Reviews** | 36 | 1,129 | 86 | | **Largest Market Segment** | Mid-Market (39.3% of reviews) | Mid-Market (56.6% of reviews) | Mid-Market (48.7% of reviews) | | **Entry Level Price** | No pricing available | Contact Vendor | No pricing available | --- ## Top Pros & Cons ### Twilio Flex Pros: - Easy Integration (3 reviews) - Integrations (3 reviews) Cons: - Limited Features (2 reviews) - Missing Functionality (2 reviews) ### UJET Pros: - Ease of Use (51 reviews) - Features (34 reviews) Cons: - Slow Loading (14 reviews) - Slow Speed (11 reviews) ### Amazon Connect Pros: - Ease of Use (11 reviews) - Efficiency (6 reviews) Cons: - Complex Features (3 reviews) - Complexity (3 reviews) --- ## Ratings Comparison | Rating | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Meets Requirements** | 8.3 (27 reviews) | 9.5 (936 reviews) | 9.0 (68 reviews) | | **Ease of Use** | 8.3 (27 reviews) | 9.7 (937 reviews) | 9.1 (69 reviews) | | **Ease of Setup** | 7.6 (11 reviews) | 9.6 (345 reviews) | 8.9 (40 reviews) | | **Ease of Admin** | 7.6 (9 reviews) | 9.4 (235 reviews) | 9.2 (17 reviews) | | **Quality of Support** | 8.2 (25 reviews) | 9.5 (887 reviews) | 8.8 (57 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (8 reviews) | 9.6 (232 reviews) | 9.1 (16 reviews) | | **Product Direction (% positive)** | 6.7 (25 reviews) | 9.5 (912 reviews) | 8.1 (60 reviews) | --- ## Pricing ### Twilio Flex #### Entry-Level Pricing No pricing available #### Free Trial No information available ### UJET #### Entry-Level Pricing Plan: UJET Voice and Chat Price: Contact Vendor Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains. Key Features: - Full Implementation Services - Native Mobile and Web SDKs and APIs - Smart Routing via CRM and API [Learn more about UJET](https://www.g2.com/products/ujet/reviews) #### Free Trial Yes ### Amazon Connect #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Quality Assurance | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Evaluation** | Not enough data | Not enough data | Not enough data | | **Calibration** | Not enough data | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | Not enough data | #### Engagement | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Feedback** | Not enough data | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Training** | Not enough data | Not enough data | Not enough data | #### Performance | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Integrations** | Not enough data | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | 8.0/10 | 22 | | **UJET** | 9.5/10 | 675 | | **Amazon Connect** | 9.1/10 | 64 | #### Channels | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Voice** | 8.3 (5 reviews) ✓ Verified | 9.6 (560 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | | **Social** | Not enough data | Feature Not Available | 8.5 (19 reviews) | | **Web Chat** | 8.1 (6 reviews) ✓ Verified | 9.5 (466 reviews) ✓ Verified | 9.5 (21 reviews) ✓ Verified | | **Mobile SMS** | Not enough data | 9.3 (410 reviews) | Feature Not Available | | **Email** | 8.0 (5 reviews) ✓ Verified | 9.5 (467 reviews) | 8.8 (21 reviews) | #### Generative AI | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **AI Text-to-Speech** | Not enough data | 9.3 (174 reviews) | 8.3 (6 reviews) | #### Functions | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Session Routing** | 8.3 (16 reviews) ✓ Verified | 9.5 (553 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | | **Session Queuing** | 8.2 (17 reviews) ✓ Verified | 9.5 (568 reviews) ✓ Verified | 9.2 (40 reviews) ✓ Verified | | **Concurrent Calling** | 8.6 (14 reviews) ✓ Verified | 9.5 (525 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | | **Speech Analytics** | Not enough data | 9.4 (440 reviews) | 8.8 (22 reviews) ✓ Verified | | **Auto Dialer** | Not enough data | 9.4 (467 reviews) | 9.1 (23 reviews) | | **IVR** | Not enough data | 9.6 (531 reviews) ✓ Verified | 9.0 (20 reviews) | | **Inbound Screen Pop** | 7.3 (5 reviews) | 9.5 (522 reviews) | 9.6 (20 reviews) ✓ Verified | | **Persistent Data** | Not enough data | 9.6 (484 reviews) ✓ Verified | 8.9 (20 reviews) ✓ Verified | #### Agentic AI - Contact Center | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | 9.7 (45 reviews) | 9.7 (6 reviews) | | **Cross-system Integration** | Not enough data | 9.8 (46 reviews) | 9.3 (12 reviews) | | **Natural Language Interaction** | Not enough data | 9.8 (45 reviews) | 8.7 (5 reviews) | | **Proactive Assistance** | Not enough data | 9.7 (46 reviews) | 9.3 (5 reviews) | #### Administrative | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Session Summary Notes** | 8.2 (15 reviews) ✓ Verified | 9.5 (534 reviews) ✓ Verified | 9.0 (33 reviews) | | **Administrator Access** | 8.8 (12 reviews) ✓ Verified | 9.5 (512 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | | **Reporting & Dashboards** | 8.1 (16 reviews) ✓ Verified | 9.4 (543 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | | **Session Recording** | Not enough data | 9.6 (491 reviews) | 9.4 (23 reviews) | | **Agent Scheduling and Assignment** | 6.0 (5 reviews) ✓ Verified | 9.5 (441 reviews) | 9.4 (16 reviews) | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Workforce Management | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Agent Availability** | Not enough data | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | Not enough data | | **Agent Self-Service** | Not enough data | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | Not enough data | #### Administration | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | | **Performance Analysis** | Not enough data | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | Not enough data | | **Intraday Management** | Not enough data | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | 9.6/10 | 276 | | **Amazon Connect** | N/A | N/A | #### Platform | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Omnichannel** | Not enough data | 9.4 (193 reviews) | Not enough data | | **Mobile Access** | Not enough data | 9.1 (206 reviews) | Not enough data | | **Queue Management** | Not enough data | 9.5 (237 reviews) | Not enough data | | **Call Routing** | Not enough data | 9.6 (241 reviews) | Not enough data | | **Call Back** | Not enough data | 9.6 (245 reviews) | Not enough data | | **IVR** | Not enough data | 9.6 (238 reviews) | Not enough data | | **Automatic Call Distribution** | Not enough data | 9.6 (230 reviews) | Not enough data | #### Generative AI | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **AI Text-to-Speech** | Not enough data | 9.4 (124 reviews) | Not enough data | #### Workforce Management | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Call Monitoring** | Not enough data | 9.6 (232 reviews) | Not enough data | | **Performance Evaluation** | Not enough data | 9.7 (219 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | Not enough data | | **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | Not enough data | #### Administrative | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Call Recording** | Not enough data | 9.6 (239 reviews) | Not enough data | | **Reporting & Dashboards** | Not enough data | 9.6 (223 reviews) | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Customer Support | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Text** | Not enough data | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Learning** | Not enough data | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | 9.4/10 | 484 | | **Amazon Connect** | N/A | N/A | #### Generative AI | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **AI Text Generation** | Not enough data | 9.4 (84 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | 9.3 (83 reviews) | Not enough data | | **AI Text-to-Speech** | Not enough data | 9.1 (82 reviews) | Not enough data | #### Communication | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Pop-up Chat** | Not enough data | 9.6 (396 reviews) ✓ Verified | Not enough data | | **Notifications** | Not enough data | 9.4 (420 reviews) ✓ Verified | Not enough data | | **Targeted Emails** | Not enough data | 9.4 (182 reviews) | Not enough data | | **In-App Messaging** | Not enough data | 9.5 (382 reviews) ✓ Verified | Not enough data | | **Co-Browsing** | Not enough data | 9.3 (178 reviews) | Not enough data | #### Internal Use | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Customization ** | Not enough data | 9.3 (361 reviews) ✓ Verified | Not enough data | | **Conversation Archiving** | Not enough data | 9.5 (380 reviews) ✓ Verified | Not enough data | | **Lead Development** | Not enough data | 9.5 (182 reviews) | Not enough data | | **Knowledge Base** | Not enough data | 9.6 (383 reviews) ✓ Verified | Not enough data | | **Team Inbox ** | Not enough data | 9.5 (325 reviews) ✓ Verified | Not enough data | | **Customer Profiles** | Not enough data | 9.6 (381 reviews) ✓ Verified | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Generative AI | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | Not enough data | #### Basic Communication | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Phone Calls** | Not enough data | Not enough data | Not enough data | | **Video Calls** | Not enough data | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | Not enough data | | **Conference Calls** | Not enough data | Not enough data | Not enough data | | **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | #### Agentic AI - VoIP Providers | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Access | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Software Pairing** | Not enough data | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | Not enough data | | **Individual Download** | Not enough data | Not enough data | Not enough data | #### Advanced Features | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Hold Music** | Not enough data | Not enough data | Not enough data | | **Automated Attendants** | Not enough data | Not enough data | Not enough data | | **VOiP Number** | Not enough data | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Twilio Flex** | N/A | N/A | | **UJET** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | #### Extensions | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | Not enough data | #### Features | Feature | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Twilio Flex (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to UJET (1):** [Live Chat Software](https://www.g2.com/categories/live-chat) **Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) --- ## Reviewer Demographics ### By Company Size | Segment | Twilio Flex | UJET | Amazon Connect | |---|---|---|---| | **Small-Business** | 32.1% | 9.4% | 22.4% | | **Mid-Market** | 39.3% | 56.6% | 48.7% | | **Enterprise** | 28.6% | 34.0% | 28.9% | ### By Industry #### Twilio Flex - **Information Technology and Services:** 21.4% - **Insurance:** 17.9% - **Transportation/Trucking/Railroad:** 7.1% - **Consumer Services:** 7.1% - **Computer Software:** 7.1% - **Consulting:** 3.6% - **Public Safety:** 3.6% - **Outsourcing/Offshoring:** 3.6% - **Marketing and Advertising:** 3.6% - **Information Services:** 3.6% - **Other:** 21.4% #### UJET - **Consumer Services:** 27.4% - **Telecommunications:** 9.3% - **Outsourcing/Offshoring:** 8.5% - **Food & Beverages:** 5.5% - **Retail:** 4.6% - **Information Technology and Services:** 3.8% - **Automotive:** 3.6% - **Consumer Goods:** 3.2% - **Transportation/Trucking/Railroad:** 2.6% - **Financial Services:** 2.6% - **Other:** 28.8% #### Amazon Connect - **Computer Software:** 15.8% - **Information Technology and Services:** 10.5% - **Financial Services:** 9.2% - **Insurance:** 6.6% - **Consumer Services:** 5.3% - **Banking:** 5.3% - **Accounting:** 5.3% - **Leisure, Travel & Tourism:** 3.9% - **Real Estate:** 2.6% - **Computer & Network Security:** 2.6% - **Other:** 32.9% --- ## Alternatives ### Alternatives to Twilio Flex - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3560 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) ### Alternatives to UJET - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1830 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3560 reviews) ### Alternatives to Amazon Connect - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews) - [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) --- ## Top Discussions ### Twilio Flex No discussions available for this product. ### UJET - Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments > **Top comment:** "It's used for IVR contact communication " - Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..." - Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...." - Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote > **Top comment:** "Yes. " - Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..." ### Amazon Connect - Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments > **Top comment:** "Call center which stores the data on cloud." - Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource" - Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/twilio-twilio-flex-vs-ujet-vs-amazon-connect)