Compare Twilio Flex and UJET 
At a Glance
Market Segments
Mid-Market (37.0% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Twilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexUJET
Star Rating
(1,129)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Twilio Flex. Users appreciate UJET's ability to manage calls, chats, and customer information seamlessly, which enhances their efficiency in assisting customers.
- According to verified reviews, UJET's implementation process is praised for its quick setup and intuitive onboarding, making it easier for teams to get started. In contrast, Twilio Flex users have noted challenges with setup, indicating a steeper learning curve that may hinder initial productivity.
- Users say that UJET provides a more user-friendly experience, with high ratings for ease of use and administration. Reviewers highlight its advanced features that facilitate smooth customer communication, while Twilio Flex, although customizable, has received feedback about its interface being less intuitive.
- Reviewers mention that UJET's quality of support is a standout feature, with many users feeling well-supported and valued. In comparison, Twilio Flex users have expressed mixed feelings about support quality, suggesting that improvements could be made in this area.
- G2 reviewers highlight UJET's strong performance in meeting user requirements, with many praising its customization options that allow for tailored customer experiences. While Twilio Flex also offers flexibility, some users feel it doesn't align as closely with their specific business needs.
- According to recent user feedback, UJET's reporting and dashboard capabilities are well-received, providing valuable insights for teams. Twilio Flex, while functional, has been noted to lag behind in this area, with users seeking more robust reporting features to enhance their operational efficiency.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Twilio Flex
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
8.2
26
9.5
936
Ease of Use
8.2
26
9.7
937
Ease of Setup
7.3
10
9.6
345
Ease of Admin
7.6
9
9.4
235
Quality of Support
8.2
24
9.5
887
Has the product been a good partner in doing business?
8.3
8
9.6
232
Product Direction (% positive)
6.7
25
9.5
912
Features by Category
Channels
Not enough data
9.6
560
|
Verified
Not enough data
Feature Not Available
8.1
6
|
Verified
9.5
466
|
Verified
Not enough data
9.3
411
8.0
5
|
Verified
9.5
468
Generative AI
Not enough data
9.4
175
Functions
8.3
16
|
Verified
9.5
554
|
Verified
8.2
17
|
Verified
9.5
569
|
Verified
8.6
14
|
Verified
9.5
526
|
Verified
Not enough data
9.4
441
Not enough data
9.4
468
Not enough data
9.6
532
|
Verified
7.3
5
9.5
522
Not enough data
9.6
484
|
Verified
Agentic AI - Contact Center
Not enough data
9.7
46
Not enough data
9.8
47
Not enough data
9.8
46
Not enough data
9.7
47
Administrative
8.2
15
|
Verified
9.5
535
|
Verified
8.8
12
|
Verified
9.5
513
|
Verified
8.1
16
|
Verified
9.4
544
|
Verified
Not enough data
9.6
492
6.0
5
|
Verified
9.5
442
Platform
Not enough data
9.4
193
Not enough data
9.1
206
Not enough data
9.5
237
Not enough data
9.6
241
Not enough data
9.6
245
Not enough data
9.6
238
Not enough data
9.6
230
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
232
Not enough data
9.7
219
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
21
Not enough data
9.9
19
Not enough data
9.7
20
Administrative
Not enough data
9.6
239
Not enough data
9.6
223
Generative AI
Not enough data
9.4
84
Not enough data
9.3
83
Not enough data
9.1
82
Communication
Not enough data
9.6
396
|
Verified
Not enough data
9.4
420
|
Verified
Not enough data
9.4
182
Not enough data
9.5
382
|
Verified
Not enough data
9.3
178
Internal Use
Not enough data
9.3
361
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
182
Not enough data
9.6
383
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
381
|
Verified
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio Flex and UJET are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Twilio Flex is categorized as UCaaS Platforms and VoIP Providers
UJET is categorized as Live Chat
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.8%
Alternatives
Discussions
Twilio Flex has no discussions with answers
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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