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Compare Twilio Flex and net2phone 
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At a Glance
Market Segments
Small-Business (34.6% of reviews)
Small-Business (79.3% of reviews)
Entry-Level Pricing
No pricing available
$23.99 1 user Per Month
Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio Flexnet2phone
Star Rating
(189)4.4 out of 5
Market Segments
Small-Business (79.3% of reviews)
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that net2phone excels in ease of setup with a score of 8.4, while Twilio Flex falls behind at 7.3, making net2phone a more user-friendly option for businesses looking to get started quickly.
- Reviewers mention that net2phone's native VoIP feature is highly rated at 9.4, providing seamless communication, whereas Twilio Flex's CCaaS option scores lower at 7.3, indicating a less robust offering in this area.
- G2 users highlight net2phone's superior live chat functionality with a score of 9.3, which is crucial for customer engagement, while Twilio Flex does not have a comparable rating, suggesting it may not meet the same level of user expectations.
- Users on G2 appreciate net2phone's call routing capabilities, scoring 8.8, which enhances operational efficiency, whereas Twilio Flex's performance in this area is less impressive, indicating potential challenges in managing call flows.
- Reviewers say that net2phone's reporting and dashboards feature is rated at 8.2, providing valuable insights for businesses, while Twilio Flex's reporting capabilities are perceived as less effective, which could hinder data-driven decision-making.
- Users report that net2phone's video conferencing feature is rated at 9.2, making it a strong choice for teams needing reliable video communication, while Twilio Flex's performance in this area is not as highly regarded, suggesting it may not meet all user needs.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availablenet2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
Twilio Flex
No trial information availablenet2phone
Free Trial is available
Ratings
Meets Requirements
8.3
25
8.7
106
Ease of Use
8.2
25
8.7
107
Ease of Setup
7.2
9
8.4
87
Ease of Admin
7.5
8
8.4
84
Quality of Support
8.2
23
8.6
107
Has the product been a good partner in doing business?
8.6
7
8.7
87
Product Direction (% positive)
7.1
24
7.9
96
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.9
84
Not enough data
7.5
35
Not enough data
7.7
37
Not enough data
7.7
30
Not enough data
8.4
59
Not enough data
9.0
70
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.5
27
Not enough data
8.1
40
Not enough data
8.0
35
Advanced Features
Not enough data
8.2
61
Not enough data
8.9
65
Not enough data
9.2
71
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.3
6
Not enough data
8.5
10
Not enough data
6.5
9
Features
Not enough data
8.5
11
Not enough data
6.9
8
Not enough data
7.2
6
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio Flex and net2phone are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Twilio Flex is categorized as Call Center Infrastructure (CCI) and Contact Center
net2phone is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Information Technology and Services
6.0%
Construction
6.0%
Telecommunications
5.4%
Hospital & Health Care
4.9%
Retail
4.3%
Other
73.4%
Alternatives
Discussions
Twilio Flex has no discussions with answers
Is net2phone reliable?
4 Comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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