Compare Five9 Intelligent Cloud Contact Center Platform and Twilio Flex 
Featured Products
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(598)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Twilio Flex. Users appreciate its intelligent call routing and seamless CRM integrations, which enhance customer communication and ensure quick connections to the right agents.
- According to verified reviews, Five9 has a robust track record with a total of 559 reviews, indicating a strong user base and reliable feedback. In contrast, Twilio Flex has only 30 reviews, which may limit the insights available for potential buyers.
- Users say that Five9 offers a more intuitive onboarding experience, with many highlighting its user-friendly interface and ease of learning. This is particularly beneficial for teams looking to implement a contact center solution quickly and efficiently.
- Reviewers mention that Twilio Flex stands out for its customizability, allowing businesses to tailor the platform to their specific needs. Users appreciate the flexibility it provides, enabling them to integrate with existing tools and create a contact center experience that aligns closely with their operations.
- G2 reviewers highlight that while both platforms offer quality support, Five9's support quality is consistently rated as reliable, with users noting its effectiveness in resolving issues. In comparison, Twilio Flex's support is rated similarly, but the lower number of reviews may not provide a comprehensive view of its support capabilities.
- According to recent user feedback, Five9's reporting and analytics features are particularly praised for their ability to monitor trends and extract valuable insights from interactions. This capability enhances quality control processes, making it a preferred choice for businesses focused on performance metrics.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableTwilio Flex
No pricing availableFree Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.4
490
8.2
26
Ease of Use
8.4
499
8.2
26
Ease of Setup
8.0
357
7.3
10
Ease of Admin
8.0
302
7.6
9
Quality of Support
8.3
471
8.2
24
Has the product been a good partner in doing business?
8.6
300
8.3
8
Product Direction (% positive)
7.5
486
6.7
25
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.3
8
Not enough data
8.0
58
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
Dialing Options
8.9
144
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
6.2
7
Not enough data
Agent Tools
8.8
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.3
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.4
56
Not enough data
8.4
50
Not enough data
Performance
8.8
56
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
230
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.9
169
|
Verified
8.1
6
|
Verified
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
8.0
5
|
Verified
Generative AI
6.2
58
Not enough data
Functions
8.8
256
|
Verified
8.3
16
|
Verified
8.8
256
|
Verified
8.2
17
|
Verified
8.7
230
|
Verified
8.6
14
|
Verified
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
209
|
Verified
7.3
5
8.6
190
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
8.2
15
|
Verified
8.7
247
|
Verified
8.8
12
|
Verified
8.3
262
|
Verified
8.1
16
|
Verified
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
6.0
5
|
Verified
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
101
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
8.0
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Twilio Flex are categorized as Contact Center, UCaaS Platforms, and Call Center Infrastructure (CCI)
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Twilio Flex is categorized as VoIP Providers
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.4%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Twilio Flex has no discussions with answers
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