# Trolley vs Vertex Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Vertex excels in customer support, with users highlighting the prompt resolution of issues and thorough explanations provided by the support team. This level of service is particularly beneficial for businesses that require reliable assistance.
- **Users say** Trolley shines in its fully automated processes, making it easier for teams to manage global payouts. The clean interface and straightforward reporting are frequently praised, allowing users to maintain organized operations without unnecessary complexity.
- **According to verified reviews** , Vertex has a robust reporting filing system that users find easy to navigate. This feature is a significant advantage for enterprises that need to handle complex tax reporting efficiently.
- **Reviewers mention** that Trolley's support team is exceptionally responsive, with specific praise for team members like Justin, who are noted for their quick resolutions to complex issues. This responsiveness is crucial for maintaining smooth communication and compliance within teams.
- **G2 reviewers highlight** that while Vertex has a strong overall rating, it sometimes struggles to meet specific workflow needs, with some users noting configuration challenges. This could be a consideration for businesses with unique requirements.
- **Users report** that Trolley's ability to centralize payee records is a valuable feature, especially for small businesses looking to streamline their operations. This capability helps users keep their financial processes organized and efficient.



| | Trolley | Vertex | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 46 | 466 | 
| **Largest Market Segment** | Small-Business (62.8% of reviews) | Enterprise (56.4% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### Trolley

Pros:
- Customer Support (3 reviews)
- Ease of Use (2 reviews)

Cons:
- Poor Customer Support (3 reviews)
- Banking Issues (2 reviews)

### Vertex

Pros:
- Ease of Use (39 reviews)
- Customer Support (29 reviews)

Cons:
- Improvement Needed (45 reviews)
- Complex Interface (29 reviews)

---
## Ratings Comparison
| Rating | Trolley | Vertex | 
|---|---|---|
  | **Meets Requirements** | 9.2 (34 reviews) | 8.3 (141 reviews) | 
  | **Ease of Use** | 9.2 (36 reviews) | 8.1 (362 reviews) | 
  | **Ease of Setup** | 8.1 (24 reviews) | 7.7 (292 reviews) | 
  | **Ease of Admin** | 9.0 (26 reviews) | 8.4 (80 reviews) | 
  | **Quality of Support** | 9.4 (34 reviews) | 7.7 (138 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (26 reviews) | 8.2 (105 reviews) | 
  | **Product Direction (% positive)** | 8.7 (36 reviews) | 7.9 (138 reviews) | 

---
## Pricing

### Trolley

#### Entry-Level Pricing

Plan: Trolley Plus

Price: Contact Us Per Year

Description: Trolley Plus: bundling enterprise-grade features and volume discounts in a new plan. 


Key Features:
- Everything in Standard, plus:
- Transaction/FX volume discounting
- Revenue Stream (secondary revenue tools)

[Browse all 5 editions](https://www.g2.com/products/trolley-hq/pricing)

#### Free Trial

Yes

### Vertex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Enterprise Payment

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | 9.4/10 | 16 |
| **Vertex** | N/A | N/A |

#### Payment Methods

| Feature | Trolley | Vertex | 
|---|---|---|
| **ACH** | 9.6 (12 reviews) | Not enough data | 
| **Credit and Debit** | Feature Not Available | Not enough data | 
| **Wire Transfer** | 9.7 (15 reviews) | Not enough data | 

#### Payment Processing 

| Feature | Trolley | Vertex | 
|---|---|---|
| **Batch Processing** | 8.9 (16 reviews) | Not enough data | 
| **Payments Scheduling** | 9.7 (11 reviews) | Not enough data | 
| **Automated Workflows** | 9.9 (12 reviews) | Not enough data | 
| **Self Service** | 9.8 (9 reviews) | Not enough data | 
| **Reconciliation** | 9.3 (9 reviews) | Not enough data | 
| **Settlements** | 9.0 (10 reviews) | Not enough data | 
| **Payment Tracking** | 9.8 (16 reviews) | Not enough data | 

#### Security and Compliance

| Feature | Trolley | Vertex | 
|---|---|---|
| **PCI Compliant** | 9.2 (8 reviews) | Not enough data | 
| **P2PE** | 9.4 (9 reviews) | Not enough data | 
| **Fraud Management** | 9.1 (13 reviews) | Not enough data | 
| **SSL Encryption** | 9.3 (12 reviews) | Not enough data | 
| **SOX** | Feature Not Available | Not enough data | 
| **SOC** | 9.8 (9 reviews) | Not enough data | 

#### Integration

| Feature | Trolley | Vertex | 
|---|---|---|
| **Agnostic Integration** | 9.6 (8 reviews) | Not enough data | 
| **Reporting Consolidation** | 9.4 (11 reviews) | Not enough data | 
| **Plugins and APIs** | 8.9 (11 reviews) | Not enough data | 

#### Payment Types

| Feature | Trolley | Vertex | 
|---|---|---|
| **AP Automation** | 9.3 (10 reviews) | Not enough data | 
| **E-Commerce** | Feature Not Available | Not enough data | 
| **Retail** | Feature Not Available | Not enough data | 

#### Agentic AI - Enterprise Payment

| Feature | Trolley | Vertex | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 

### Cross-border payments software

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Transactions

| Feature | Trolley | Vertex | 
|---|---|---|
| **Types** | Feature Not Available | Not enough data | 
| **Global** | Not enough data | Not enough data | 
| **Channels** | Not enough data | Not enough data | 
| **Fees** | Not enough data | Not enough data | 

#### Compliance

| Feature | Trolley | Vertex | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Fraud Protection** | Not enough data | Not enough data | 
| **ID Verification** | Not enough data | Not enough data | 

#### Integration

| Feature | Trolley | Vertex | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **Foreign Exchange** | Not enough data | Not enough data | 
| **AML & KYC** | Not enough data | Not enough data | 

#### Agentic AI -  Remittance & Money Transfer

| Feature | Trolley | Vertex | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### AP Automation

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | 8.8/10 | 20 |
| **Vertex** | N/A | N/A |

#### Invoice Management

| Feature | Trolley | Vertex | 
|---|---|---|
| **Capture** | 9.3 (9 reviews) | Not enough data | 
| **Supplier Portal** | 9.1 (11 reviews) | Not enough data | 
| **Repository** | 9.1 (9 reviews) | Not enough data | 

#### Invoice Processing

| Feature | Trolley | Vertex | 
|---|---|---|
| **Matching** | 8.9 (9 reviews) | Not enough data | 
| **Payments** | 9.6 (17 reviews) | Not enough data | 
| **Workflows** | 9.0 (12 reviews) | Not enough data | 
| **Tax Compliance** | 9.0 (12 reviews) | Not enough data | 

#### Analytics

| Feature | Trolley | Vertex | 
|---|---|---|
| **Due Dates** | 8.9 (9 reviews) | Not enough data | 
| **Benchmarking** | Feature Not Available | Not enough data | 
| **KPIs** | 8.8 (8 reviews) | Not enough data | 

#### Integration

| Feature | Trolley | Vertex | 
|---|---|---|
| **Accounting** | 8.3 (13 reviews) | Not enough data | 
| **Payment Integration** | 8.7 (14 reviews) | Not enough data | 
| **ERP** | 8.1 (8 reviews) | Not enough data | 

#### Risk

| Feature | Trolley | Vertex | 
|---|---|---|
| **Analysis** | 7.5 (8 reviews) | Not enough data | 
| **Identification** | 9.1 (11 reviews) | Not enough data | 
| **Scoring** | 8.8 (10 reviews) | Not enough data | 

#### Recovery

| Feature | Trolley | Vertex | 
|---|---|---|
| **Recoup** | 9.0 (7 reviews) | Not enough data | 
| **Reporting** | 7.8 (10 reviews) | Not enough data | 

#### Audit

| Feature | Trolley | Vertex | 
|---|---|---|
| **Filters** | Feature Not Available | Not enough data | 
| **Post Audits** | Feature Not Available | Not enough data | 
| **Overpayments** | Feature Not Available | Not enough data | 
| **Duplicates** | 9.3 (12 reviews) | Not enough data | 

#### Fraud

| Feature | Trolley | Vertex | 
|---|---|---|
| **Vendor Checks** | 9.2 (10 reviews) | Not enough data | 
| **Data Generation** | 9.2 (11 reviews) | Not enough data | 
| **Monitoring** | 9.3 (10 reviews) | Not enough data | 

#### Agentic AI - AP Automation

| Feature | Trolley | Vertex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Payment Processing

| Feature | Trolley | Vertex | 
|---|---|---|
| **Encryption** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Mobile Payments** | Not enough data | Not enough data | 
| **Digital Wallet Integration** | Not enough data | Not enough data | 

#### Administration

| Feature | Trolley | Vertex | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **Processing Fees** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Levels 1 & 2** | Feature Not Available | Not enough data | 
| **Level 3** | Feature Not Available | Not enough data | 

#### Payment Options

| Feature | Trolley | Vertex | 
|---|---|---|
| **Multi-Currency** | Not enough data | Not enough data | 
| **Online payment portal** | Not enough data | Not enough data | 

#### Security

| Feature | Trolley | Vertex | 
|---|---|---|
| **POS Verification** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Trolley | Vertex | 
|---|---|---|
| **Accounting integration** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | 8.0/10 | 41 |

#### Tracking

| Feature | Trolley | Vertex | 
|---|---|---|
| **Sales Tax** | Not enough data | 8.9 (37 reviews) | 
| **VAT** | Not enough data | 8.2 (22 reviews) | 
| **GST** | Not enough data | 7.7 (20 reviews) | 
| **Exemptions** | Not enough data | 8.3 (27 reviews) | 
| **Adjustments** | Not enough data | 7.7 (22 reviews) | 
| **Localization** | Not enough data | 8.0 (24 reviews) | 

#### Integrations

| Feature | Trolley | Vertex | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (30 reviews) | 

#### Remittance

| Feature | Trolley | Vertex | 
|---|---|---|
| **Returns** | Not enough data | 8.9 (29 reviews) | 
| **Notifications** | Not enough data | 8.2 (27 reviews) | 
| **Global/Cross Borders** | Not enough data | 7.4 (19 reviews) | 
| **Analytics** | Not enough data | 7.3 (21 reviews) | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Trolley | Vertex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Contractor Payments

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Platform Basics

| Feature | Trolley | Vertex | 
|---|---|---|
| **Performance** | Not enough data | Not enough data | 
| **Portal** | Not enough data | Not enough data | 

#### Platform Administration

| Feature | Trolley | Vertex | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Platform Payment Content

| Feature | Trolley | Vertex | 
|---|---|---|
| **Document management** | Not enough data | Not enough data | 
| **Invoicing Tool** | Not enough data | Not enough data | 
| **Wage access** | Not enough data | Not enough data | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | 7.0/10 | 6 |

#### Tax Planning

| Feature | Trolley | Vertex | 
|---|---|---|
| **Strategies** | Feature Not Available | 6.3 (5 reviews) | 
| **Exemptions** | Feature Not Available | 5.7 (5 reviews) | 
| **Credits** | Feature Not Available | 6.7 (5 reviews) | 
| **Estimations** | Not enough data | 7.5 (6 reviews) | 

#### Tax Filing

| Feature | Trolley | Vertex | 
|---|---|---|
| **Calculations** | Not enough data | 7.2 (6 reviews) | 
| **Rules & Regulations** | Not enough data | 7.0 (5 reviews) | 
| **Reporting** | Not enough data | 7.8 (6 reviews) | 

#### Workflows

| Feature | Trolley | Vertex | 
|---|---|---|
| **Integrations** | Not enough data | 7.5 (6 reviews) | 
| **Importing** | Not enough data | 7.3 (5 reviews) | 

### Embedded Payments

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Payments - Embedded Payments

| Feature | Trolley | Vertex | 
|---|---|---|
| **Processing** | Not enough data | Not enough data | 
| **Fraud Protection** | Not enough data | Not enough data | 
| **Payment Methods** | Not enough data | Not enough data | 

#### Personalization - Embedded Payments

| Feature | Trolley | Vertex | 
|---|---|---|
| **Customer Onboarding** | Not enough data | Not enough data | 
| **Checkout Customization** | Feature Not Available | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Merchant Portal** | Not enough data | Not enough data | 

#### Setup - Embedded Payments

| Feature | Trolley | Vertex | 
|---|---|---|
| **Payment Flows** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 
| **Dispute Management** | Feature Not Available | Not enough data | 

#### Analytics - Embedded Payments

| Feature | Trolley | Vertex | 
|---|---|---|
| **Transactions** | Not enough data | Not enough data | 
| **Reconciliation** | Not enough data | Not enough data | 
| **Revenue** | Feature Not Available | Not enough data | 

#### Agentic AI - Embedded Payments

| Feature | Trolley | Vertex | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Trolley | Vertex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Trolley | Vertex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Identity Verification

| Product | Score | Reviews |
|---|---|---|
| **Trolley** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Identity Verification Functions - Identity Verification

| Feature | Trolley | Vertex | 
|---|---|---|
| **Multi-Method Verification** | Not enough data | Not enough data | 
| **AI Document Check** | Not enough data | Not enough data | 
| **Biometric Face Match** | Not enough data | Not enough data | 
| **Integration Options** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 

#### Risk & Fraud Prevention - Identity Verification

| Feature | Trolley | Vertex | 
|---|---|---|
| **Liveness Detection** | Not enough data | Not enough data | 
| **AI Risk Scoring** | Not enough data | Not enough data | 
| **Document Forensics** | Not enough data | Not enough data | 

#### Compliance & Governance - Identity Verification

| Feature | Trolley | Vertex | 
|---|---|---|
| **Standards Compliance** | Feature Not Available | Not enough data | 
| **AML/PEP Screening** | Not enough data | Not enough data | 
| **Global Coverage** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)

**Unique to Trolley (7):** [ Contractor Payment Software](https://www.g2.com/categories/contractor-payments), [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation), [Cross-border payments software](https://www.g2.com/categories/cross-border-payments-software), [Enterprise Payment Software](https://www.g2.com/categories/enterprise-payment), [Embedded Payments Software](https://www.g2.com/categories/embedded-payments), [Identity Verification Software](https://www.g2.com/categories/identity-verification), [Payment Processing Software](https://www.g2.com/categories/payment-processing)

**Unique to Vertex (2):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance), [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Trolley | Vertex | 
|---|---|---|
| **Small-Business** | 62.8% | 19.3% | 
| **Mid-Market** | 32.6% | 24.3% | 
| **Enterprise** | 4.7% | 56.4% | 

### By Industry

#### Trolley

- **Information Technology and Services:** 11.6%
- **Translation and Localization:** 9.3%
- **Education Management:** 9.3%
- **Marketing and Advertising:** 9.3%
- **Entertainment:** 7.0%
- **Music:** 7.0%
- **Information Services:** 7.0%
- **Computer Software:** 4.7%
- **E-Learning:** 4.7%
- **Higher Education:** 4.7%
- **Other:** 25.6%

#### Vertex

- **Retail:** 15.4%
- **Manufacturing:** 9.9%
- **Accounting:** 7.9%
- **Information Technology and Services:** 4.8%
- **Financial Services:** 4.6%
- **Computer Software:** 4.0%
- **Consumer Goods:** 3.7%
- **Hospital & Health Care:** 3.5%
- **Oil & Energy:** 3.3%
- **Wholesale:** 3.1%
- **Other:** 39.6%

---
## Alternatives

### Alternatives to Trolley

- [Tipalti](https://www.g2.com/products/tipalti/reviews) — 4.5/5 stars (417 reviews)
- [Payoneer](https://www.g2.com/products/payoneer/reviews) — 3.2/5 stars (370 reviews)
- [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) — 4.4/5 stars (1808 reviews)
- [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) — 4.2/5 stars (457 reviews)
- [Yooz](https://www.g2.com/products/yooz/reviews) — 4.4/5 stars (352 reviews)
- [Stampli](https://www.g2.com/products/stampli/reviews) — 4.6/5 stars (1959 reviews)
- [Avalara](https://www.g2.com/products/avalara/reviews) — 4.0/5 stars (825 reviews)
- [PayPal Payments](https://www.g2.com/products/paypal/reviews) — 4.4/5 stars (2743 reviews)
- [Spendesk](https://www.g2.com/products/spendesk/reviews) — 4.6/5 stars (413 reviews)
- [Corpay Complete](https://www.g2.com/products/corpay-complete/reviews) — 4.6/5 stars (388 reviews)

### Alternatives to Vertex

- [Avalara](https://www.g2.com/products/avalara/reviews) — 4.0/5 stars (825 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (92 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (378 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (239 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (327 reviews)
- [Intuit ProConnect Tax](https://www.g2.com/products/intuit-proconnect-tax/reviews) — 4.4/5 stars (276 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)

---
## Top Discussions

### Trolley

- Title: [Can I use this for receiving money from clients?](https://www.g2.com/discussions/can-i-use-this-for-receiving-money-from-clients) — 1 comment, 1 upvote
  > **Top comment:** "At The University of Tennessee Knoxville, it is used to send money to students. We use Flywire to receive funds."

### Vertex

- Title: [How often is O Series enhanced?](https://www.g2.com/discussions/how-often-is-o-series-enhanced) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Version 8.0 is the latest O Series release which became available in March 2017. Functionality is enhanced as part of major releases (like 8.0) and service..."
- Title: [Can O Series complete Returns?](https://www.g2.com/discussions/can-o-series-complete-returns) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "While O Series can generate reports that support the filing of Returns it provides specific functionality that supports the exporting of transaction detail..."
- Title: [When are O Series data updates made available?](https://www.g2.com/discussions/when-are-o-series-data-updates-made-available) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Vertex provides monthly updates to rates, rules, and jurisdictional information. For an On-Premise deployment, the updates are published onto the online..."
- Title: [How many clients are on O Series?](https://www.g2.com/discussions/how-many-clients-are-on-o-series) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Over 1,500 licenses of O Series have been sold to date encompassing U.S. sales and use tax, VAT, retail, leasing and hospitality solutions. These licenses..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/trolley-hq-vs-vertex-inc-vertex)