Compare TriNet and When I Work 
At a Glance
Market Segments
Small-Business (59.1% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
$2.50 1 user Per Month
TriNet
Star Rating
(812)4.0 out of 5
Market Segments
Small-Business (59.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TriNetWhen I Work
Star Rating
(375)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TriNet excels in its user-friendly interface, with many users appreciating the ease of navigation for tasks like clocking in and managing pay. One user noted, "I appreciate how easy and simple it is to navigate," highlighting the platform's intuitive design.
- Users say When I Work stands out for its seamless integration with payroll systems, making the import of hours straightforward. A reviewer mentioned, "I really like how 'When I Work' integrates pretty seamlessly with our payroll program," which can significantly streamline administrative tasks.
- Reviewers mention that TriNet's initial setup process is notably quick and easy, with users expressing satisfaction about how fast they could get started. One user shared, "The initial setup of TriNet was super easy," indicating a smooth onboarding experience.
- According to verified reviews, When I Work is praised for its customer support, with users highlighting the responsiveness and helpfulness of the service team. A user stated, "Their customer service is always really helpful and quick to respond," which can be crucial for businesses needing timely assistance.
- G2 reviewers report that While TriNet has a solid overall rating, it faces challenges in areas like customization and integration APIs, with users noting limitations in tailoring the software to specific needs. One user mentioned, "I like TriNet's nice look and feel," but also hinted at a desire for more flexibility.
- Users say When I Work shines in mobile usability, with many finding the app easy to navigate and effective for managing schedules on the go. A reviewer commented, "I really enjoy it," emphasizing the platform's accessibility for mobile users, which is increasingly important in today's work environment.
Pricing
Entry-Level Pricing
TriNet
No pricing availableWhen I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
TriNet
No trial information availableWhen I Work
Free Trial is available
Ratings
Meets Requirements
8.4
680
8.8
313
Ease of Use
8.2
689
8.7
317
Ease of Setup
8.0
435
8.7
179
Ease of Admin
8.2
458
8.8
168
Quality of Support
8.0
634
8.4
250
Has the product been a good partner in doing business?
8.2
458
8.7
159
Product Direction (% positive)
7.3
671
8.9
299
Features by Category
Core HR
8.0
261
Not enough data
7.8
273
Not enough data
6.5
166
Not enough data
7.7
225
Not enough data
8.4
273
Not enough data
8.6
328
Not enough data
Generative AI
6.3
62
Not enough data
Platform
6.7
227
8.1
70
6.6
164
7.1
34
6.6
157
7.9
51
8.1
292
8.6
76
8.2
285
8.9
78
7.9
228
8.8
77
7.6
292
8.2
61
8.1
292
8.6
76
Expense Reports
8.1
128
Not enough data
7.4
90
Not enough data
7.3
90
Not enough data
8.1
113
Not enough data
8.6
113
Not enough data
8.1
52
Not enough data
6.6
20
Not enough data
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
7.9
38
Not enough data
7.7
38
Not enough data
8.0
39
Not enough data
Feature Not Available
Not enough data
Client Invoicing
Feature Not Available
8.1
47
Feature Not Available
8.2
46
Feature Not Available
7.7
49
Mobile
8.4
100
Not enough data
8.1
78
Not enough data
7.7
40
Not enough data
Platform
Feature Not Available
Not enough data
6.9
19
Not enough data
Administration
Feature Not Available
Not enough data
Administration
7.4
111
8.3
65
7.3
110
8.8
83
7.7
108
8.9
91
7.7
111
8.7
63
8.1
131
8.8
84
Platform
7.5
138
8.5
68
6.4
94
8.2
57
7.0
84
8.4
59
7.9
137
8.9
90
7.9
115
8.9
84
6.4
82
7.7
61
Employee Self Service
8.6
415
|
Verified
Not enough data
8.3
399
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
Administration
8.7
386
|
Verified
Not enough data
7.9
327
|
Verified
Not enough data
9.3
409
|
Verified
Not enough data
7.6
237
|
Verified
Not enough data
8.8
363
|
Verified
Not enough data
8.0
221
|
Verified
Not enough data
8.5
299
|
Verified
Not enough data
8.5
312
|
Verified
Not enough data
8.7
329
|
Verified
Not enough data
Taxes
8.6
356
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.7
318
|
Verified
Not enough data
Integration
7.1
191
|
Verified
Not enough data
7.2
191
|
Verified
Not enough data
7.2
184
|
Verified
Not enough data
7.6
217
|
Verified
Not enough data
Platform
7.9
383
|
Verified
Not enough data
8.3
379
|
Verified
Not enough data
8.5
379
|
Verified
Not enough data
8.4
361
|
Verified
Not enough data
Compliance
8.1
161
Not enough data
7.3
105
Not enough data
7.8
121
Not enough data
Platform
7.9
166
Not enough data
7.7
151
Not enough data
8.3
172
Not enough data
Support
7.8
154
Not enough data
7.7
160
Not enough data
7.5
146
Not enough data
7.9
147
Not enough data
7.7
147
Not enough data
7.8
184
Not enough data
7.9
173
Not enough data
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.8
30
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.1
30
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
Not enough data
8.0
68
Not enough data
9.0
80
Not enough data
8.8
80
Platform Content
Not enough data
8.4
68
Not enough data
8.0
50
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.6
59
Not enough data
9.0
77
Not enough data
8.0
58
Not enough data
8.6
61
Not enough data
8.2
62
Performance reviews
7.9
30
|
Verified
Not enough data
7.9
31
|
Verified
Not enough data
7.7
29
|
Verified
Not enough data
Goals
7.5
30
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Feedback
7.8
31
|
Verified
Not enough data
7.4
31
Not enough data
7.3
28
Not enough data
7.1
29
Not enough data
Data
7.7
34
|
Verified
Not enough data
7.5
33
|
Verified
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Intermediate GEP features
6.4
6
Not enough data
6.4
6
Not enough data
Other GEP Features
6.9
6
Not enough data
6.4
6
Not enough data
5.8
6
Not enough data
Time Tracking
7.9
117
8.9
96
7.3
94
8.6
85
7.3
76
8.9
69
Client Invoicing
Feature Not Available
8.1
47
Feature Not Available
8.2
46
Feature Not Available
7.7
49
Mobile Time Tracking
7.8
105
9.0
89
Administration
7.4
111
8.3
65
7.3
110
8.8
83
7.7
108
8.9
91
7.7
111
8.7
63
8.1
131
8.8
84
Platform
7.5
138
8.5
68
6.4
94
8.2
57
7.0
84
8.4
59
7.9
137
8.9
90
7.9
115
8.9
84
6.4
82
7.7
61
Platform
6.7
227
8.1
70
6.6
164
7.1
34
6.6
157
7.9
51
8.1
292
8.6
76
8.2
285
8.9
78
7.9
228
8.8
77
7.6
292
8.2
61
8.1
292
8.6
76
Workforce Management Platform Features
Not enough data
8.4
76
Not enough data
9.2
120
Not enough data
8.9
107
Not enough data
8.9
100
Not enough data
8.0
71
Not enough data
8.0
71
Not enough data
8.1
69
Not enough data
8.7
89
Not enough data
8.7
104
Not enough data
8.3
102
Categories
Categories
Shared Categories
TriNet and When I Work are categorized as Time Tracking
Unique Categories
TriNet is categorized as PEO Providers, Core HR, Payroll, Global Employment Platforms (GEP), Performance Management, and Expense Management
Reviews
Reviewers' Company Size
TriNet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.7%
Information Technology and Services
11.7%
Non-Profit Organization Management
6.1%
Financial Services
6.0%
Marketing and Advertising
3.9%
Other
60.5%
Hospital & Health Care
9.6%
Retail
7.9%
Hospitality
6.2%
Food & Beverages
5.6%
Consumer Services
4.8%
Other
66.0%
Discussions
Process of finalizing a payroll.
4 Comments
CS
Before submitting a payroll. I recommend you print the grid as entered... and ensure you have the totals saved. We do this via excel. The next step is...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
CS
For a smaller company they offer better health care solutions and pricing. However, I believe their lack of knowledge of payroll rules and their antiquated...Read more
What customer support does TriNet have to offer?
3 Comments
CS
TriNet discontinued their client representative program in 2020 or early 2021.
TriNet offers phone support (expect long wait times to reach a live...Read more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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