Compare Trillian, WELL, and Skype for Business (formerly Lync)

Pricing

 
Online Plan 2
$5.50
user/month
 
Office 365 Business Essentials
$5.00
user/month
 
Office 365 Business Premium
$12.50
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Trillian
Free Trial
WELL
Free Trial Unavailable
Skype for Business (formerly Lync)
Online Plan 2
$5.50user/month
Office 365 Business Essentials
$5.00user/month
Office 365 Business Premium
$12.50user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.3
9.8
8.8
Ease of Use
Ease of Use
9.2
9.8
8.8
Ease of Setup
Ease of Setup
9.2
9.5
8.5
Ease of Admin
Ease of Admin
9.1
9.8
8.5
Quality of Support
Quality of Support
8.8
9.7
8.3
Ease of Doing Business With
Ease of Doing Business With
9.6
10.0
8.7
Product Direction (% positive)
Product Direction (% positive)
6.6
9.1
7.5
Meets Requirements
Trillian
9.3
WELL
9.8
Skype for Business (formerly Lync)
8.8
Ease of Use
Trillian
9.2
WELL
9.8
Skype for Business (formerly Lync)
8.8
Ease of Setup
Trillian
9.2
WELL
9.5
Skype for Business (formerly Lync)
8.5
Ease of Admin
Trillian
9.1
WELL
9.8
Skype for Business (formerly Lync)
8.5
Quality of Support
Trillian
8.8
WELL
9.7
Skype for Business (formerly Lync)
8.3
Ease of Doing Business With
Trillian
9.6
WELL
10.0
Skype for Business (formerly Lync)
8.7
Product Direction (% positive)
Trillian
6.6
WELL
9.1
Skype for Business (formerly Lync)
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.5%
10.3%
15.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.5%
48.3%
30.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.0%
41.4%
54.3%
Trillian
Small-Business
46.5%
Mid-Market
46.5%
Enterprise
7.0%
WELL
Small-Business
10.3%
Mid-Market
48.3%
Enterprise
41.4%
Skype for Business (formerly Lync)
Small-Business
15.2%
Mid-Market
30.5%
Enterprise
54.3%

Reviewers' Industry

 
Computer Software
13.9%
Hospital & Health Care
51.7%
Information Technology and Services
13.4%
 
Information Technology and Services
8.3%
Medical Practice
37.9%
Computer Software
5.8%
 
Telecommunications
5.6%
Health, Wellness and Fitness
6.9%
Financial Services
5.2%
 
Higher Education
5.6%
Telecommunications
3.4%
Hospital & Health Care
4.8%
 
Staffing and Recruiting
4.2%
Higher Education
3.7%
 
Other
62.5%
Other
0.0%
Other
67.1%
Trillian
Computer Software
13.9%
Information Technology and Services
8.3%
Telecommunications
5.6%
Higher Education
5.6%
Staffing and Recruiting
4.2%
Other
62.5%
WELL
Hospital & Health Care
51.7%
Medical Practice
37.9%
Health, Wellness and Fitness
6.9%
Telecommunications
3.4%
Other
0.0%
Skype for Business (formerly Lync)
Information Technology and Services
13.4%
Computer Software
5.8%
Financial Services
5.2%
Hospital & Health Care
4.8%
Higher Education
3.7%
Other
67.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jonathan D.
User in Information Technology and Services

I like how simple and easy-to-use their chat client is to use. It can integrate with many different services like MSN, Google Talk, Jabber (for corporate use), and many other integrated clients.

G
User

Being able to communicate with the patient info about copay and reminding them about there appt to slow down no shows and no show fees. Most patient are not knowledgeable of these things prior to an appointment so to be able to inform them via Well App its...

Filip G.
Administrator in Pharmaceuticals

The latest rebranding of the Microsoft Messenger is Skype for Business. Since last year there is an update available that upgrades Lync 2013 to SfB. The new user interface is a welcome improvement, though most of the functionalities have remained the same....

Most Helpful Critical Review
Most Helpful Critical Review
Daniel J.
User in Computer Software

While Trillian is a good service, it is not my favorite chat client. Personally I prefer using Digsby on my PC and iChat on my Mac. I feel like those programs are a little smoother. I don't like having to have a username for Trillian itself.

G
Administrator

There is nothing I have noticed that I do not like

Tyler Y.
User in E-Learning

Unfortunately, a lot of the things Lync can do are obscured by the user interface. It’s attractive enough and doesn’t look cluttered at first glance, but most of my attempts to do non-basic things involve hunting through icons and menus that are...

 
Trillian
Most Helpful Favorable Review
Jonathan D.
User in Information Technology and Services

I like how simple and easy-to-use their chat client is to use. It can integrate with many different services like MSN, Google Talk, Jabber (for corporate use), and many other integrated clients.

Most Helpful Critical Review
Daniel J.
User in Computer Software

While Trillian is a good service, it is not my favorite chat client. Personally I prefer using Digsby on my PC and iChat on my Mac. I feel like those programs are a little smoother. I don't like having to have a username for Trillian itself.

WELL
Most Helpful Favorable Review
G
User

Being able to communicate with the patient info about copay and reminding them about there appt to slow down no shows and no show fees. Most patient are not knowledgeable of these things prior to an appointment so to be able to inform them via Well App its...

Most Helpful Critical Review
G
Administrator

There is nothing I have noticed that I do not like

Skype for Business (formerly Lync)
Most Helpful Favorable Review
Filip G.
Administrator in Pharmaceuticals

The latest rebranding of the Microsoft Messenger is Skype for Business. Since last year there is an update available that upgrades Lync 2013 to SfB. The new user interface is a welcome improvement, though most of the functionalities have remained the same....

Most Helpful Critical Review
Tyler Y.
User in E-Learning

Unfortunately, a lot of the things Lync can do are obscured by the user interface. It’s attractive enough and doesn’t look cluttered at first glance, but most of my attempts to do non-basic things involve hunting through icons and menus that are...

Screenshots

 
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Skype for Business (formerly Lync)

Videos

 No videos provided
No videos provided
Trillian
No videos provided
WELL
Skype for Business (formerly Lync)
No videos provided

Downloads

Trillian
No downloads provided
Skype for Business (formerly Lync)
No downloads provided
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