Introducing G2.ai, the future of software buying.Try now
Compare Tricentis qTest and UserTesting 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Optimal
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Conveo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Testiny
Visit Website
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Tricentis qTest
Star Rating
(100)4.3 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Tricentis qTestUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tricentis qTest offers robust test management capabilities, particularly with its integration with CI/CD tools, but some reviewers mention that the learning curve can be steep for new users compared to UserTesting's more intuitive interface.
- Reviewers mention that UserTesting excels in providing high-quality user feedback through its usability testing features, which are highly rated for their ease of use, while Tricentis qTest's focus is more on test case management and automation.
- G2 users highlight that UserTesting's customer support is rated higher, with many users praising the responsiveness and helpfulness of the support team, whereas Tricentis qTest users report mixed experiences with support quality.
- Users on G2 indicate that both products have similar ease of use scores, but UserTesting's setup process is noted to be more straightforward, allowing teams to get started quickly, while Tricentis qTest may require more initial configuration.
- Reviewers say that Tricentis qTest shines in its ability to meet specific testing requirements, particularly for mid-market companies, while UserTesting is favored by enterprise users for its comprehensive user research capabilities.
- Users report that Tricentis qTest has a strong product direction with a high percentage of positive feedback, indicating a commitment to continuous improvement, while UserTesting's product direction is viewed as less favorable, with some users expressing concerns about feature updates.
Pricing
Entry-Level Pricing
Tricentis qTest
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Tricentis qTest
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.4
72
8.6
599
Ease of Use
8.4
74
8.4
630
Ease of Setup
8.0
38
8.6
295
Ease of Admin
7.9
20
8.7
231
Quality of Support
8.4
70
9.0
522
Has the product been a good partner in doing business?
8.2
21
8.8
226
Product Direction (% positive)
9.1
80
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Functionality
8.6
27
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
Management
8.3
28
Not enough data
8.2
27
Not enough data
8.1
26
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
9.1
15
Not enough data
9.0
16
Not enough data
8.5
16
Not enough data
9.2
15
Not enough data
Automation
9.1
15
Not enough data
9.0
15
Not enough data
8.8
15
Not enough data
Agentic AI - Automation Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Agentic AI - Software Testing
7.9
11
Not enough data
7.5
10
Not enough data
7.0
10
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tricentis qTest and UserTesting share no categories
Unique Categories
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Tricentis qTest
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.1%
Computer Software
22.9%
Financial Services
7.3%
Electrical/Electronic Manufacturing
5.2%
Hospital & Health Care
4.2%
Other
33.3%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Does qTest integrate with JIRA?
1 Comment
Official Response from Tricentis qTest
qTest integrates with JIRA Cloud and JIRA Server, while also providing qTest Cloud or Server deployment options.
See this video here:...Read more
On-Boarding, Training, and continued support is a must have for any tool we adopt. How does QASymphony fit into our success?
1 Comment
Official Response from Tricentis qTest
Keeping our customers happy is a top priority, and it shows. We consistently get top satisfaction scores across the board.
Check out our customer info...Read more
What is frequency of updates/releases?
1 Comment
Official Response from Tricentis qTest
At QASymphony, we are releasing new features and product improvements throughout the year. Right now we are targeting to release between 8 - 10 times a...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
