# Trengo, Twilio vs Freshdesk Comparison

| | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 246 | 521 | 3,748 | 
| **Largest Market Segment** | Small-Business (72.5% of reviews) | Small-Business (51.4% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | €349.00 10 User Per Month | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Trengo

Pros:
- Ease of Use (72 reviews)
- Helpful (59 reviews)

Cons:
- Missing Features (39 reviews)
- Limited Features (25 reviews)

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.2 (214 reviews) | 8.7 (375 reviews) | 8.6 (3280 reviews) | 
  | **Ease of Use** | 8.6 (218 reviews) | 8.2 (384 reviews) | 8.9 (3304 reviews) | 
  | **Ease of Setup** | 8.2 (159 reviews) | 7.7 (223 reviews) | 8.6 (2360 reviews) | 
  | **Ease of Admin** | 8.3 (141 reviews) | 7.9 (197 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.8 (218 reviews) | 7.8 (341 reviews) | 8.7 (3179 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (142 reviews) | 8.1 (188 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.0 (218 reviews) | 8.3 (363 reviews) | 8.8 (3249 reviews) | 

---
## Pricing

### Trengo

#### Entry-Level Pricing

Plan: Boost

Price: €349.00 10 User Per Month

Description: Unify your inbox and automate the basics.

Key Features:
- Basic integrations
- White labelling
- Reporting

[Browse all 2 editions](https://www.g2.com/products/trengo/pricing)

#### Free Trial

Yes

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.8/10 | 84 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.2/10 | 2591 |

#### Ticket and Case Management

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 8.3 (30 reviews) | Not enough data | 8.9 (2252 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.2 (30 reviews) | Not enough data | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | 8.2 (29 reviews) | Not enough data | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | 8.0 (31 reviews) | Not enough data | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | 6.7 (25 reviews) | Not enough data | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.7 (26 reviews) | Not enough data | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.2 (30 reviews) | Not enough data | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (29 reviews) | Not enough data | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (15 reviews) | Not enough data | 7.3 (331 reviews) | 
| **AI Text Summarization** | 7.1 (15 reviews) | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 8.0 (32 reviews) | Not enough data | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.7 (32 reviews) | Not enough data | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 7.9 (30 reviews) | Not enough data | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 6.8 (25 reviews) | Not enough data | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 6.7 (32 reviews) | Not enough data | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 7.7 (73 reviews) ✓ Verified | Not enough data | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.0 (34 reviews) | Not enough data | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | 7.8 (30 reviews) | Not enough data | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 7.3 (33 reviews) | Not enough data | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 7.7 (32 reviews) | Not enough data | 8.3 (1967 reviews) ✓ Verified | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Text Messaging

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.2/10 | 96 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.5 (84 reviews) | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | 7.5 (70 reviews) | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | 6.8 (70 reviews) | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | 7.6 (72 reviews) | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | 6.9 (67 reviews) | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | 7.7 (78 reviews) | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | 7.7 (76 reviews) | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | 7.6 (70 reviews) | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 6.0 (55 reviews) | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | 6.1 (54 reviews) | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.4/10 | 57 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Notes** | 8.3 (49 reviews) | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | 8.2 (47 reviews) | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | 8.1 (45 reviews) | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | 7.7 (43 reviews) | Not enough data | 8.7 (229 reviews) | 
| **Templates** | 8.2 (50 reviews) | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | 7.2 (46 reviews) | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | 8.3 (49 reviews) | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Trends** | 6.8 (38 reviews) | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | 7.0 (42 reviews) | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Feature Not Available | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | 5.6 (8 reviews) | Not enough data | 7.1 (14 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 25 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Inbox Tools

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Unified Inbox** | 8.8 (24 reviews) | Not enough data | Not enough data | 
| **Filters** | 7.7 (20 reviews) | Not enough data | Not enough data | 
| **Reminders** | 7.3 (19 reviews) | Not enough data | Not enough data | 
| **Notifications** | 7.5 (22 reviews) | Not enough data | Not enough data | 

#### Coordination Tools

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Calendar** | 7.5 (14 reviews) | Not enough data | Not enough data | 
| **Contacts** | 7.5 (20 reviews) | Not enough data | Not enough data | 
| **Task Management** | 7.6 (16 reviews) | Not enough data | Not enough data | 

#### Software Options

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Desktop Application** | 7.6 (17 reviews) | Not enough data | Not enough data | 
| **Mobile Application** | 7.0 (18 reviews) | Not enough data | Not enough data | 

#### Email Client - Agentic AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Platform Basics

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | Not enough data | 

#### Platform Data

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | 7.8/10 | 131 |
| **Freshdesk** | N/A | N/A |

#### Functionality

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 8.1 (115 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | Not enough data | 8.3 (104 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | Not enough data | 8.3 (110 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Documentation** | Not enough data | 7.5 (108 reviews) ✓ Verified | Not enough data | 
| **Community Support** | Not enough data | Feature Not Available | Not enough data | 
| **Professional Support** | Not enough data | 6.9 (112 reviews) ✓ Verified | Not enough data | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | 6.9/10 | 15 |
| **Freshdesk** | N/A | N/A |

#### API Features

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Live Chat** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Screen Sharing** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | Not enough data | 
| **Custom Video Player** | Not enough data | 7.3 (11 reviews) | Not enough data | 
| **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | Not enough data | 

#### Security and Compliance

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Encryption** | Not enough data | 6.5 (11 reviews) | Not enough data | 
| **Watermarking** | Not enough data | 6.7 (11 reviews) | Not enough data | 
| **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | Not enough data | 
| **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.4/10 | 53 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Personalization** | 7.8 (43 reviews) | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | 7.9 (39 reviews) | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | 7.1 (36 reviews) | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | 7.6 (37 reviews) | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | 7.3 (36 reviews) | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | 7.2 (35 reviews) | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | 7.0 (33 reviews) | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | 7.1 (38 reviews) | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 7.4 (203 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 6.1/10 | 7 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Sorting & Filtering

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Attachment Search** | 6.9 (7 reviews) | Not enough data | Not enough data | 
| **Tags** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **AI Sorting** | 6.2 (7 reviews) | Not enough data | Not enough data | 
| **Predefined Rules** | 7.1 (7 reviews) | Not enough data | Not enough data | 

#### Integrations

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Microsoft Outlook Integration** | 6.9 (6 reviews) | Not enough data | Not enough data | 
| **Gmail Integration** | 4.8 (7 reviews) | Not enough data | Not enough data | 
| **Apple Calendar Integration** | 4.5 (7 reviews) | Not enough data | Not enough data | 

#### Time Management

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Unified Inbox** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Email Automation** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Snooze** | 5.2 (7 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 4.8 (7 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 4.5 (7 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 5.2 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.0/10 | 13 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Text** | 7.7 (13 reviews) | Not enough data | Not enough data | 
| **Speech** | 5.7 (12 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 7.1 (13 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Ticket Resolution** | 6.7 (12 reviews) | Not enough data | Not enough data | 
| **Customization** | 7.4 (12 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 6.7 (12 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Learning** | 6.8 (12 reviews) | Not enough data | Not enough data | 
| **Language** | 7.7 (13 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 6.8 (12 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.5/10 | 86 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 6.5 (27 reviews) | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | 6.3 (26 reviews) | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | 6.0 (27 reviews) | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | 8.2 (50 reviews) ✓ Verified | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.0 (57 reviews) ✓ Verified | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 7.5 (40 reviews) | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 7.9 (42 reviews) ✓ Verified | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | 7.4 (35 reviews) | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Customization ** | 7.7 (73 reviews) ✓ Verified | Not enough data | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.7 (51 reviews) ✓ Verified | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | 7.5 (40 reviews) | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | 7.5 (46 reviews) ✓ Verified | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (57 reviews) ✓ Verified | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 7.7 (55 reviews) ✓ Verified | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 38 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | 7.5 (31 reviews) | Not enough data | 8.7 (959 reviews) | 
| **Searchable Articles** | 7.3 (30 reviews) | Not enough data | 8.6 (911 reviews) | 
| **Community Forums** | Feature Not Available | Not enough data | 8.3 (682 reviews) | 
| **Mobile Optimization** | 7.7 (27 reviews) | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | 7.8 (27 reviews) | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Branding** | 7.9 (30 reviews) | Not enough data | 8.5 (253 reviews) | 
| **Automation** | 8.1 (32 reviews) | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 7.0 (26 reviews) | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | 7.6 (30 reviews) | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 45 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 6.1 (22 reviews) | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | 6.2 (22 reviews) | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Mentions** | 8.5 (36 reviews) | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | 8.6 (35 reviews) | Not enough data | 9.3 (485 reviews) | 
| **Macros** | 7.7 (28 reviews) | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Email** | 8.6 (42 reviews) | Not enough data | 9.2 (480 reviews) | 
| **Social** | 8.5 (40 reviews) | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | 8.2 (38 reviews) | Not enough data | 8.8 (377 reviews) | 
| **Phone** | 5.7 (33 reviews) | Not enough data | 8.5 (341 reviews) | 
| **Text** | 8.0 (35 reviews) | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Surveys** | 7.2 (27 reviews) | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | 7.5 (34 reviews) | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | 7.2 (29 reviews) | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | 7.7 (32 reviews) | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (11 reviews) | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | 7.7 (85 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | 4.9/10 | 5 |
| **Freshdesk** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Call Management** | Not enough data | 4.7 (5 reviews) | Not enough data | 
| **Communication Management** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Scalability** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | 5.7 (5 reviews) | Not enough data | 
| **Mobile Accessibility** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Accessibility** | Not enough data | 5.3 (5 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | 4.7 (5 reviews) | Not enough data | 
| **Analytics and Reporting** | Not enough data | 4.3 (5 reviews) | Not enough data | 
| **Support and Reliability** | Not enough data | 3.7 (5 reviews) | Not enough data | 
| **Automated attendant** | Not enough data | 5.0 (5 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 6.3/10 | 5 |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Transactional Messages** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | 6.0 (5 reviews) | Not enough data | Not enough data | 
| **Conversational Messaging** | 8.0 (5 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Promotional Messages** | 6.7 (5 reviews) | Not enough data | Not enough data | 
| **Automated Replies** | 8.3 (5 reviews) | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Segmentation** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **API Integration** | 6.0 (5 reviews) | Not enough data | Not enough data | 
| **WhatsApp Commerce** | 3.7 (5 reviews) | Not enough data | Not enough data | 
| **Analytics** | 4.0 (5 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Trengo (13):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Twilio (7):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Freshdesk (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Trengo | Twilio | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 72.5% | 51.4% | 48.6% | 
| **Mid-Market** | 25.4% | 30.3% | 39.7% | 
| **Enterprise** | 2.0% | 18.3% | 11.7% | 

### By Industry

#### Trengo

- **Leisure, Travel & Tourism:** 7.4%
- **Apparel & Fashion:** 5.3%
- **Consumer Services:** 4.9%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Automotive:** 3.7%
- **Consumer Goods:** 3.3%
- **Real Estate:** 3.3%
- **Wholesale:** 2.9%
- **Other:** 56.1%

#### Twilio

- **Computer Software:** 17.5%
- **Information Technology and Services:** 11.3%
- **Marketing and Advertising:** 6.8%
- **Financial Services:** 5.2%
- **Internet:** 4.8%
- **Health, Wellness and Fitness:** 4.5%
- **Telecommunications:** 3.9%
- **Real Estate:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 38.3%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Trengo

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (481 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (830 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (481 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### Trengo

No discussions available for this product.

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/trengo-vs-twilio-vs-freshdesk)