# Trengo, Framer, Hiver vs Duda Comparison

| | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 246 | 141 | 1,283 | 806 | 
| **Largest Market Segment** | Small-Business (72.5% of reviews) | Small-Business (72.2% of reviews) | Small-Business (66.9% of reviews) | Small-Business (86.6% of reviews) | 
| **Entry Level Price** | €349.00 10 User Per Month | Free 1 Site | Free | $19.00 | 

---
## Top Pros & Cons

### Trengo

Pros:
- Ease of Use (72 reviews)
- Helpful (59 reviews)

Cons:
- Missing Features (39 reviews)
- Limited Features (25 reviews)

### Framer

Pros:
- Ease of Use (37 reviews)
- Customer Support (23 reviews)

Cons:
- Missing Features (10 reviews)
- Expensive (8 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Duda

Pros:
- Ease of Use (148 reviews)
- Customer Support (93 reviews)

Cons:
- Limited Customization (45 reviews)
- Limited Features (41 reviews)

---
## Ratings Comparison
| Rating | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.2 (214 reviews) | 8.4 (122 reviews) | 9.0 (993 reviews) | 8.7 (669 reviews) | 
  | **Ease of Use** | 8.6 (218 reviews) | 8.4 (124 reviews) | 9.1 (1017 reviews) | 9.2 (671 reviews) | 
  | **Ease of Setup** | 8.2 (159 reviews) | 8.9 (65 reviews) | 9.0 (593 reviews) | 9.3 (547 reviews) | 
  | **Ease of Admin** | 8.3 (141 reviews) | 9.1 (37 reviews) | 9.2 (454 reviews) | 9.3 (485 reviews) | 
  | **Quality of Support** | 8.8 (218 reviews) | 8.5 (111 reviews) | 9.2 (921 reviews) | 9.3 (660 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (142 reviews) | 9.0 (37 reviews) | 9.2 (445 reviews) | 9.3 (478 reviews) | 
  | **Product Direction (% positive)** | 9.0 (218 reviews) | 8.9 (126 reviews) | 9.1 (986 reviews) | 9.3 (661 reviews) | 

---
## Pricing

### Trengo

#### Entry-Level Pricing

Plan: Boost

Price: €349.00 10 User Per Month

Description: Unify your inbox and automate the basics.

Key Features:
- Basic integrations
- White labelling
- Reporting

[Browse all 2 editions](https://www.g2.com/products/trengo/pricing)

#### Free Trial

Yes

### Framer

#### Entry-Level Pricing

Plan: Free

Price: Free 1 Site

Description: For hobby projects

Key Features:
- Design Editor
- Framer banner

[Browse all 5 editions](https://www.g2.com/products/framer/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Duda

#### Entry-Level Pricing

Plan: Basic

Price: $19.00

Description: Buy per Site (per month, billed annually)

Key Features:
- 1 Site & AWS hosting included  
- Email support
- AI Text Assistant

[Browse all 5 editions](https://www.g2.com/products/duda/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.8/10 | 84 |
| **Framer** | N/A | N/A |
| **Hiver** | 8.0/10 | 352 |
| **Duda** | N/A | N/A |

#### Ticket and Case Management

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Ticket creation user experience** | 8.3 (30 reviews) | Not enough data | 8.8 (212 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.2 (30 reviews) | Not enough data | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.2 (29 reviews) | Not enough data | 8.6 (223 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.0 (31 reviews) | Not enough data | 8.5 (205 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 6.7 (25 reviews) | Not enough data | 8.2 (177 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 7.7 (26 reviews) | Not enough data | 8.3 (189 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.2 (30 reviews) | Not enough data | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.1 (29 reviews) | Not enough data | 8.1 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | 7.2 (15 reviews) | Not enough data | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (15 reviews) | Not enough data | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | 8.0 (32 reviews) | Not enough data | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 7.7 (32 reviews) | Not enough data | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | 7.9 (30 reviews) | Not enough data | 7.5 (109 reviews) | Not enough data | 
| **Voice** | 6.8 (25 reviews) | Not enough data | 7.5 (104 reviews) | Not enough data | 

#### Platform

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Mobile User Support** | 6.7 (32 reviews) | Not enough data | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.7 (73 reviews) ✓ Verified | Not enough data | 7.8 (160 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.0 (34 reviews) | Not enough data | 8.8 (214 reviews) ✓ Verified | Not enough data | 
| **Integration** | 7.8 (30 reviews) | Not enough data | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.3 (33 reviews) | Not enough data | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.7 (32 reviews) | Not enough data | 8.4 (207 reviews) ✓ Verified | Not enough data | 

### Web Content Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | 7.7/10 | 43 |
| **Hiver** | N/A | N/A |
| **Duda** | 8.5/10 | 277 |

#### Content

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Content Authoring** | Not enough data | 7.9 (42 reviews) | Not enough data | 8.9 (235 reviews) ✓ Verified | 
| **Rich Text Editor** | Not enough data | 7.6 (42 reviews) | Not enough data | 8.9 (247 reviews) ✓ Verified | 
| **Versioning** | Not enough data | 8.0 (40 reviews) | Not enough data | 8.8 (224 reviews) ✓ Verified | 
| **Plug-ins/Widgets/Apps** | Not enough data | 7.3 (43 reviews) | Not enough data | 8.0 (250 reviews) ✓ Verified | 
| **Approval Process** | Not enough data | 7.8 (40 reviews) | Not enough data | 8.7 (213 reviews) | 
| **Content Scheduling** | Not enough data | 4.8 (40 reviews) | Not enough data | 8.1 (189 reviews) | 
| **Asset Management** | Not enough data | 6.6 (43 reviews) | Not enough data | 8.6 (237 reviews) ✓ Verified | 
| **Internal Search** | Not enough data | 7.1 (38 reviews) | Not enough data | 7.8 (213 reviews) ✓ Verified | 
| **Content Repository** | Not enough data | 7.3 (41 reviews) | Not enough data | 8.5 (222 reviews) ✓ Verified | 

#### Design

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Breadth of Pre-Built Templates** | Not enough data | 8.6 (40 reviews) | Not enough data | 8.3 (248 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 8.5 (41 reviews) | Not enough data | 8.7 (247 reviews) ✓ Verified | 
| **Branding/Themes** | Not enough data | 8.6 (37 reviews) | Not enough data | 8.8 (246 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.9 (41 reviews) | Not enough data | 8.9 (256 reviews) ✓ Verified | 

#### Platform

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **User Community** | Not enough data | 8.8 (39 reviews) | Not enough data | 8.3 (211 reviews) ✓ Verified | 
| **SEO** | Not enough data | 8.1 (38 reviews) | Not enough data | 8.8 (245 reviews) ✓ Verified | 
| **Flexible Navigation Structures** | Not enough data | 8.3 (38 reviews) | Not enough data | 8.5 (243 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 7.8 (38 reviews) | Not enough data | 9.0 (250 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | 8.0 (34 reviews) | Not enough data | 8.6 (204 reviews) | 
| **Internationalization** | Not enough data | 7.2 (30 reviews) | Not enough data | 8.4 (186 reviews) ✓ Verified | 
| **Dashboards and Reports** | Not enough data | 7.3 (33 reviews) | Not enough data | 8.5 (233 reviews) ✓ Verified | 
| **API / Integrations** | Not enough data | 7.1 (34 reviews) | Not enough data | 8.2 (195 reviews) ✓ Verified | 

#### Agentic AI - Web Content Management

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (11 reviews) | Not enough data | 7.4 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (12 reviews) | Not enough data | 6.8 (10 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.2/10 | 96 |
| **Framer** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |
| **Duda** | N/A | N/A |

#### Channels

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | 8.5 (84 reviews) | Not enough data | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.5 (70 reviews) | Not enough data | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.8 (70 reviews) | Not enough data | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Communications Strategy Development** | 7.6 (72 reviews) | Not enough data | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 6.9 (67 reviews) | Not enough data | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 7.7 (78 reviews) | Not enough data | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 7.7 (76 reviews) | Not enough data | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.6 (70 reviews) | Not enough data | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | 6.0 (55 reviews) | Not enough data | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (54 reviews) | Not enough data | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Usability

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.4/10 | 57 |
| **Framer** | N/A | N/A |
| **Hiver** | 8.4/10 | 621 |
| **Duda** | N/A | N/A |

#### Productivity Tools

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Notes** | 8.3 (49 reviews) | Not enough data | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.2 (47 reviews) | Not enough data | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.1 (45 reviews) | Not enough data | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 7.7 (43 reviews) | Not enough data | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.2 (50 reviews) | Not enough data | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 7.2 (46 reviews) | Not enough data | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 8.3 (49 reviews) | Not enough data | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Trends** | 6.8 (38 reviews) | Not enough data | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 7.0 (42 reviews) | Not enough data | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 5.6 (8 reviews) | Not enough data | 7.2 (24 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 25 |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Inbox Tools

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Unified Inbox** | 8.8 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Filters** | 7.7 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reminders** | 7.3 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Notifications** | 7.5 (22 reviews) | Not enough data | Not enough data | Not enough data | 

#### Coordination Tools

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Calendar** | 7.5 (14 reviews) | Not enough data | Not enough data | Not enough data | 
| **Contacts** | 7.5 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Task Management** | 7.6 (16 reviews) | Not enough data | Not enough data | Not enough data | 

#### Software Options

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Desktop Application** | 7.6 (17 reviews) | Not enough data | Not enough data | Not enough data | 
| **Mobile Application** | 7.0 (18 reviews) | Not enough data | Not enough data | Not enough data | 

#### Email Client - Agentic AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Platform Basics

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform Data

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Responses

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | 7.9/10 | 56 |
| **Hiver** | N/A | N/A |
| **Duda** | 8.3/10 | 215 |

#### Page Customization

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Drag and Drop** | Not enough data | 8.9 (53 reviews) | Not enough data | 9.3 (195 reviews) ✓ Verified | 
| **Templates** | Not enough data | 8.9 (50 reviews) | Not enough data | 8.6 (196 reviews) ✓ Verified | 
| **Advanced Customization** | Not enough data | 8.7 (48 reviews) | Not enough data | 8.6 (189 reviews) ✓ Verified | 
| **Content Library** | Not enough data | 8.2 (47 reviews) | Not enough data | 8.6 (191 reviews) ✓ Verified | 

#### Page Optimization

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **A/B Testing** | Not enough data | 6.3 (45 reviews) | Not enough data | 6.6 (59 reviews) | 
| **Mobile Responsive** | Not enough data | 8.8 (51 reviews) | Not enough data | 8.7 (201 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 7.6 (49 reviews) | Not enough data | 8.3 (186 reviews) ✓ Verified | 
| **SEO** | Not enough data | 8.5 (52 reviews) | Not enough data | 8.6 (193 reviews) ✓ Verified | 

#### Integrations

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **E-Commerce Integration** | Not enough data | 5.8 (42 reviews) | Not enough data | 7.7 (163 reviews) ✓ Verified | 
| **Email Marketing Integration** | Not enough data | 7.1 (44 reviews) | Not enough data | 7.7 (151 reviews) ✓ Verified | 
| **Domain Integration** | Not enough data | 8.6 (47 reviews) | Not enough data | 9.2 (179 reviews) ✓ Verified | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (33 reviews) | Not enough data | 8.2 (79 reviews) | 

#### Agentic AI - Landing Page Builders

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | 6.9 (14 reviews) | Not enough data | 7.5 (10 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.4/10 | 53 |
| **Framer** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |
| **Duda** | N/A | N/A |

#### Conversational Platform

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Personalization** | 7.8 (43 reviews) | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | 7.9 (39 reviews) | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | 7.1 (36 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | 7.6 (37 reviews) | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Intelligent Routing** | 7.3 (36 reviews) | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | 7.2 (35 reviews) | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | 7.0 (33 reviews) | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.1 (38 reviews) | Not enough data | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 6.1/10 | 7 |
| **Framer** | N/A | N/A |
| **Hiver** | 7.8/10 | 411 |
| **Duda** | N/A | N/A |

#### Sorting & Filtering

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Attachment Search** | 6.9 (7 reviews) | Not enough data | 8.1 (350 reviews) | Not enough data | 
| **Tags** | 7.6 (7 reviews) | Not enough data | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | 6.2 (7 reviews) | Not enough data | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | 7.1 (7 reviews) | Not enough data | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Microsoft Outlook Integration** | 6.9 (6 reviews) | Not enough data | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | 4.8 (7 reviews) | Not enough data | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | 4.5 (7 reviews) | Not enough data | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Unified Inbox** | 8.1 (7 reviews) | Not enough data | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | 7.9 (7 reviews) | Not enough data | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | 5.2 (7 reviews) | Not enough data | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | 4.8 (7 reviews) | Not enough data | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 4.5 (7 reviews) | Not enough data | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (7 reviews) | Not enough data | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (32 reviews) | Not enough data | 

### Web Design

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | 7.8/10 | 73 |
| **Hiver** | N/A | N/A |
| **Duda** | 7.7/10 | 44 |

#### Platform Basics

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Templates Library** | Not enough data | 8.8 (64 reviews) | Not enough data | 8.7 (39 reviews) | 
| **Visualization Tools** | Not enough data | 8.6 (58 reviews) | Not enough data | 8.7 (38 reviews) | 
| **HTML and CSS Editors** | Not enough data | 7.9 (60 reviews) | Not enough data | 8.6 (37 reviews) | 
| **Content Elements Libraries** | Not enough data | 8.3 (61 reviews) | Not enough data | 8.3 (36 reviews) | 

#### Platform Additional Functionalities

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **WYSIWYG Editor Integration** | Not enough data | 8.5 (61 reviews) | Not enough data | 8.1 (37 reviews) | 
| **Marketing Tools Integrations** | Not enough data | 7.8 (58 reviews) | Not enough data | 7.9 (35 reviews) | 
| **Vector Graphics Tools Importing and Integration** | Not enough data | 8.3 (61 reviews) | Not enough data | 7.7 (34 reviews) | 

#### Agentic AI - Web Design

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (20 reviews) | Not enough data | 7.0 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (19 reviews) | Not enough data | 6.8 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (20 reviews) | Not enough data | 6.8 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (20 reviews) | Not enough data | 6.6 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (20 reviews) | Not enough data | 6.7 (17 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.0/10 | 13 |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Customer Support

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Text** | 7.7 (13 reviews) | Not enough data | Not enough data | Not enough data | 
| **Speech** | 5.7 (12 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | 7.1 (13 reviews) | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Ticket Resolution** | 6.7 (12 reviews) | Not enough data | Not enough data | Not enough data | 
| **Customization** | 7.4 (12 reviews) | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | 6.7 (12 reviews) | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Learning** | 6.8 (12 reviews) | Not enough data | Not enough data | Not enough data | 
| **Language** | 7.7 (13 reviews) | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | 6.8 (12 reviews) | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.5/10 | 86 |
| **Framer** | N/A | N/A |
| **Hiver** | 6.5/10 | 213 |
| **Duda** | N/A | N/A |

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | 6.5 (27 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.3 (26 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 6.0 (27 reviews) | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Pop-up Chat** | 8.2 (50 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 
| **Notifications** | 8.0 (57 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | 7.5 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | 7.9 (42 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | 7.4 (35 reviews) | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Customization ** | 7.7 (73 reviews) ✓ Verified | Not enough data | 7.8 (160 reviews) | Not enough data | 
| **Conversation Archiving** | 7.7 (51 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | 7.5 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | 7.5 (46 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | 8.8 (57 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | 7.7 (55 reviews) ✓ Verified | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 38 |
| **Framer** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |
| **Duda** | N/A | N/A |

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Knowledge Base** | 7.5 (31 reviews) | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 7.3 (30 reviews) | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 7.7 (27 reviews) | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 7.8 (27 reviews) | Not enough data | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Branding** | 7.9 (30 reviews) | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.1 (32 reviews) | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (26 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 7.6 (30 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 45 |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | 6.1 (22 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.2 (22 reviews) | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Mentions** | 8.5 (36 reviews) | Not enough data | Not enough data | Not enough data | 
| **Tickets** | 8.6 (35 reviews) | Not enough data | Not enough data | Not enough data | 
| **Macros** | 7.7 (28 reviews) | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Email** | 8.6 (42 reviews) | Not enough data | Not enough data | Not enough data | 
| **Social** | 8.5 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | 8.2 (38 reviews) | Not enough data | Not enough data | Not enough data | 
| **Phone** | 5.7 (33 reviews) | Not enough data | Not enough data | Not enough data | 
| **Text** | 8.0 (35 reviews) | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Surveys** | 7.2 (27 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reporting** | 7.5 (34 reviews) | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | 7.2 (29 reviews) | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | 7.7 (32 reviews) | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |
| **Duda** | N/A | N/A |

#### Generative AI

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **AI Text Generation** | 6.4 (11 reviews) | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | 9.0 (5 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 6.3/10 | 5 |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Transactional Messages** | 7.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | 6.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | 8.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Personalization** | 7.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | 6.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | 8.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Segmentation** | 5.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **API Integration** | 6.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | 3.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Analytics** | 4.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | 6.1/10 | 7 |

#### Agentic AI - Personalization

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 6.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 6.7 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 5.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 6.7 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 5.6 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 6.0 (7 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |
| **Duda** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (6 reviews) | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | 7.4/10 | 61 |
| **Hiver** | N/A | N/A |
| **Duda** | 8.3/10 | 604 |

#### Customizations

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Templates** | Not enough data | 8.6 (55 reviews) | Not enough data | 8.4 (545 reviews) | 
| **Drag and Drop** | Not enough data | 8.9 (53 reviews) | Not enough data | 9.1 (546 reviews) | 
| **HTML Input** | Not enough data | 7.5 (50 reviews) | Not enough data | 8.4 (507 reviews) | 
| **Domain Name** | Not enough data | 8.5 (52 reviews) | Not enough data | 8.9 (465 reviews) | 

#### Growth

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **SEO** | Not enough data | 7.8 (55 reviews) | Not enough data | 8.4 (511 reviews) | 
| **Site Analytics** | Not enough data | 7.2 (55 reviews) | Not enough data | 8.3 (516 reviews) | 
| **Marketing Tools** | Not enough data | 7.1 (49 reviews) | Not enough data | 7.7 (466 reviews) | 
| **E-Commerce** | Not enough data | 4.9 (45 reviews) | Not enough data | 7.3 (440 reviews) | 
| **Hosting** | Not enough data | 8.5 (53 reviews) | Not enough data | 9.0 (490 reviews) | 

#### Content

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Email Integrations** | Not enough data | 6.8 (46 reviews) | Not enough data | 7.7 (415 reviews) | 
| **Content Management** | Not enough data | 7.9 (50 reviews) | Not enough data | 8.7 (504 reviews) | 
| **Permissions** | Not enough data | 7.8 (46 reviews) | Not enough data | 8.8 (487 reviews) | 
| **WordPress Tool** | Not enough data | 4.0 (36 reviews) | Not enough data | 6.1 (240 reviews) | 

#### Support

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Customer Support** | Not enough data | 7.7 (44 reviews) | Not enough data | 9.4 (394 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **Framer** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Duda** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Trengo (13):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Framer (4):** [Web Design Software](https://www.g2.com/categories/web-design), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Website Builder Software](https://www.g2.com/categories/website-builder), [Web Content Management Software](https://www.g2.com/categories/web-content-management)

**Unique to Hiver (14):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Duda (5):** [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Website Builder Software](https://www.g2.com/categories/website-builder), [Web Content Management Software](https://www.g2.com/categories/web-content-management), [Web Design Software](https://www.g2.com/categories/web-design), [Personalization Software](https://www.g2.com/categories/personalization)


---
## Reviewer Demographics

### By Company Size

| Segment | Trengo | Framer | Hiver | Duda | 
|---|---|---|---|---|
| **Small-Business** | 72.5% | 72.2% | 66.9% | 86.6% | 
| **Mid-Market** | 25.4% | 23.3% | 27.2% | 10.4% | 
| **Enterprise** | 2.0% | 4.5% | 5.9% | 3.0% | 

### By Industry

#### Trengo

- **Leisure, Travel & Tourism:** 7.4%
- **Apparel & Fashion:** 5.3%
- **Consumer Services:** 4.9%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Automotive:** 3.7%
- **Consumer Goods:** 3.3%
- **Real Estate:** 3.3%
- **Wholesale:** 2.9%
- **Other:** 56.1%

#### Framer

- **Design:** 19.5%
- **Computer Software:** 18.8%
- **Information Technology and Services:** 12.8%
- **Marketing and Advertising:** 10.5%
- **Graphic Design:** 5.3%
- **Financial Services:** 4.5%
- **Internet:** 2.3%
- **Higher Education:** 1.5%
- **E-Learning:** 1.5%
- **Media Production:** 1.5%
- **Other:** 21.8%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Duda

- **Marketing and Advertising:** 31.0%
- **Design:** 8.4%
- **Information Technology and Services:** 7.0%
- **Graphic Design:** 5.3%
- **Computer Software:** 5.0%
- **Internet:** 4.0%
- **Leisure, Travel & Tourism:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Health, Wellness and Fitness:** 2.0%
- **Construction:** 2.0%
- **Other:** 30.7%

---
## Alternatives

### Alternatives to Trengo

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (482 reviews)
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- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)

### Alternatives to Framer

- [Webflow](https://www.g2.com/products/webflow/reviews) — 4.4/5 stars (993 reviews)
- [Elementor](https://www.g2.com/products/elementor/reviews) — 4.4/5 stars (415 reviews)
- [Wix](https://www.g2.com/products/wix/reviews) — 4.2/5 stars (1875 reviews)
- [Wix Studio](https://www.g2.com/products/wix-studio/reviews) — 4.6/5 stars (81 reviews)
- [Builder.io](https://www.g2.com/products/builder-io/reviews) — 4.6/5 stars (26 reviews)
- [Squarespace](https://www.g2.com/products/squarespace/reviews) — 4.4/5 stars (1133 reviews)
- [Hostinger](https://www.g2.com/products/hostinger/reviews) — 4.4/5 stars (805 reviews)
- [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) — 4.4/5 stars (2711 reviews)
- [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) — 4.5/5 stars (2011 reviews)
- [Sanity](https://www.g2.com/products/sanity/reviews) — 4.7/5 stars (915 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (830 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Duda

- [Webflow](https://www.g2.com/products/webflow/reviews) — 4.4/5 stars (993 reviews)
- [Elementor](https://www.g2.com/products/elementor/reviews) — 4.4/5 stars (415 reviews)
- [Wix](https://www.g2.com/products/wix/reviews) — 4.2/5 stars (1875 reviews)
- [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) — 4.4/5 stars (2711 reviews)
- [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) — 4.5/5 stars (2011 reviews)
- [ClickFunnels](https://www.g2.com/products/clickfunnels/reviews) — 4.6/5 stars (417 reviews)
- [Squarespace](https://www.g2.com/products/squarespace/reviews) — 4.4/5 stars (1133 reviews)
- [Square Online (formerly Weebly)](https://www.g2.com/products/square-online-formerly-weebly/reviews) — 4.2/5 stars (482 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14757 reviews)
- [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) — 4.4/5 stars (9526 reviews)

---
## Top Discussions

### Trengo

No discussions available for this product.

### Framer

- Title: [Is Framer better than sketch?](https://www.g2.com/discussions/is-framer-better-than-sketch) — 2 comments, 1 upvote
  > **Top comment:** "To me Framer and Sketch don’t really compete any more. I use Sketch more as a Vector editing tool at this point and do my website editing directly in Framer."
- Title: [Is Framer better than Figma?](https://www.g2.com/discussions/is-framer-better-than-figma) — 1 comment, 1 upvote
  > **Top comment:** "Not just better, but different. We designers would happily remain in the creative sphere of suffering from what I call "messy desk syndrome", when it comes..."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Duda

- Title: [What is a Duda?](https://www.g2.com/discussions/what-is-a-duda) — 4 comments, 1 upvote
  > **Top comment:** "Duda is a website builder that was first build as a landing page platform. It now includes a great deal of design and content features for building complete..."
- Title: [What is Duda website builder?](https://www.g2.com/discussions/what-is-duda-website-builder) — 4 comments
  > **Top comment:** "Duda is a website builder that allows you not only to build good looking websites bit have more back end tools for SEO, iframes  URLs, HTML..I think they..."
- Title: [Is Duda a CMS?](https://www.g2.com/discussions/is-duda-a-cms) — 3 comments
  > **Top comment:** "Yes - It functions similarly to WordPress and other WYSIWYG editing platforms. There are also white label features that allow agencies to grant access to..."
- Title: [What is Duda used for?](https://www.g2.com/discussions/what-is-duda-used-for) — 2 comments
  > **Top comment:** "<p>A simple intuitive, website builder that removes the complicated back end management and plugin overload that small businesses often experience.  Not as..."
- Title: [Are Duda websites SEO-friendly?](https://www.g2.com/discussions/duda-websites-49712b8c-db40-4996-a523-e16994dd34d3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Very! Duda websites have a unique architecture that makes them super SEO-friendly so your clients’ sites receive a high rank in Google and Bing search..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/trengo-vs-framer-vs-hiver-vs-duda)