# Track-It!, Web+Center vs BMC FootPrints Comparison | | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Star Rating** | 3.7 out of 5 | 4.6 out of 5 | 3.5 out of 5 | | **Total Reviews** | 100 | 21 | 57 | | **Largest Market Segment** | Mid-Market (57.7% of reviews) | Mid-Market (47.6% of reviews) | Enterprise (57.9% of reviews) | | **Entry Level Price** | No pricing available | Free for 2 techs or licensed | No pricing available | --- ## Ratings Comparison | Rating | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Meets Requirements** | 7.8 (86 reviews) | 9.0 (21 reviews) | 7.4 (52 reviews) | | **Ease of Use** | 7.9 (88 reviews) | 8.5 (21 reviews) | 6.9 (51 reviews) | | **Ease of Setup** | 7.6 (51 reviews) | 8.5 (13 reviews) | 6.8 (21 reviews) | | **Ease of Admin** | 7.9 (52 reviews) | 9.2 (13 reviews) | 6.7 (19 reviews) | | **Quality of Support** | 7.7 (66 reviews) | 9.2 (20 reviews) | 7.7 (40 reviews) | | **Has the product been a good partner in doing business?** | 8.1 (50 reviews) | 8.9 (11 reviews) | 8.1 (18 reviews) | | **Product Direction (% positive)** | 5.7 (85 reviews) | 8.9 (21 reviews) | 4.7 (51 reviews) | --- ## Pricing ### Track-It! #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Web+Center #### Entry-Level Pricing Plan: Web+Center Version 9.0 Price: Free for 2 techs or licensed Description: Free and Affordable Pricing We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services Key Features: - Asset Management - knowledge base - Customer Self Help and FAQ [Learn more about Web+Center](https://www.g2.com/products/web-center/reviews) #### Free Trial Yes ### BMC FootPrints #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Track-It!** | 7.9/10 | 18 | | **Web+Center** | 7.3/10 | 18 | | **BMC FootPrints** | N/A | N/A | #### Ticket and Case Management | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Ticket creation user experience** | 8.4 (16 reviews) ✓ Verified | 7.9 (18 reviews) ✓ Verified | Not enough data | | **Ticket response user experience** | 7.4 (16 reviews) ✓ Verified | 8.0 (18 reviews) ✓ Verified | Not enough data | | **Workflow** | 8.0 (16 reviews) ✓ Verified | 7.8 (15 reviews) ✓ Verified | Not enough data | | **Response Automation** | 7.9 (14 reviews) | 8.2 (16 reviews) | Not enough data | | **SLA Management** | 8.3 (9 reviews) | 6.7 (5 reviews) | Not enough data | | **Attachments/Screencasts** | 7.5 (16 reviews) | 7.7 (14 reviews) | Not enough data | | **Ticket Collaboration** | 7.6 (15 reviews) | 8.0 (15 reviews) | Not enough data | | **Customer and Contacts Database** | 8.2 (10 reviews) | 7.6 (11 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Customer Portal** | 8.3 (11 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | Not enough data | | **Email to Case** | 8.2 (14 reviews) ✓ Verified | 8.3 (12 reviews) ✓ Verified | Not enough data | | **Chat/Live Support** | 8.3 (9 reviews) | 8.1 (6 reviews) | Not enough data | | **Social Integration** | 7.7 (8 reviews) | Not enough data | Not enough data | | **Voice** | 7.9 (8 reviews) | Not enough data | Not enough data | #### Platform | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Mobile User Support** | 7.7 (8 reviews) ✓ Verified | 8.5 (9 reviews) ✓ Verified | Not enough data | | **Customization ** | 8.5 (10 reviews) ✓ Verified | 9.2 (11 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.2 (10 reviews) ✓ Verified | 9.4 (11 reviews) ✓ Verified | Not enough data | | **Integration** | 8.8 (7 reviews) ✓ Verified | 10.0 (5 reviews) ✓ Verified | Not enough data | | **Reporting** | 7.7 (14 reviews) ✓ Verified | 7.6 (13 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.6 (13 reviews) ✓ Verified | 7.4 (14 reviews) ✓ Verified | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Track-It!** | 7.7/10 | 11 | | **Web+Center** | N/A | N/A | | **BMC FootPrints** | 7.1/10 | 9 | #### Administration | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Change Management** | 6.9 (8 reviews) ✓ Verified | Not enough data | 5.6 (6 reviews) ✓ Verified | | **Asset Management** | 8.1 (8 reviews) ✓ Verified | Not enough data | Not enough data | | **Reports & Analytics** | 7.4 (9 reviews) ✓ Verified | Not enough data | 6.4 (7 reviews) ✓ Verified | #### Service Desk | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Help Desk** | 8.3 (10 reviews) ✓ Verified | Not enough data | 8.1 (9 reviews) ✓ Verified | | **Incident Reports** | 8.8 (10 reviews) ✓ Verified | Not enough data | 7.5 (8 reviews) ✓ Verified | | **Process Workflow** | 8.3 (10 reviews) ✓ Verified | Not enough data | 6.5 (8 reviews) ✓ Verified | #### Management | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Reporting** | 7.5 (6 reviews) ✓ Verified | Not enough data | Not enough data | | **Administration Console** | 8.1 (6 reviews) ✓ Verified | Not enough data | Not enough data | | **Access Management** | 6.3 (5 reviews) | Not enough data | Not enough data | | **Asset Management** | 8.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | | **Policy Dictation** | 8.1 (6 reviews) | Not enough data | Not enough data | #### Functionality | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Ticketing System** | 8.9 (6 reviews) ✓ Verified | Not enough data | 8.7 (5 reviews) ✓ Verified | | **Performance Logging** | 6.3 (5 reviews) | Not enough data | Not enough data | | **Alerting** | 7.2 (6 reviews) ✓ Verified | Not enough data | Not enough data | | **Automation** | 6.4 (6 reviews) ✓ Verified | Not enough data | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Track-It!** | 7.4/10 | 43 | | **Web+Center** | N/A | N/A | | **BMC FootPrints** | 7.7/10 | 29 | #### Incident Management | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Automate Ticket Routing** | 7.4 (36 reviews) | Not enough data | 8.2 (28 reviews) | | **Ticket Prioritization** | 7.5 (38 reviews) | Not enough data | 8.3 (26 reviews) | | **Ticket Notifications** | 8.5 (40 reviews) | Not enough data | 8.4 (28 reviews) | | **Knowledge Base** | 6.5 (32 reviews) | Not enough data | 7.9 (22 reviews) | | **Knowledge Base/Ticket Integration** | 6.8 (33 reviews) | Not enough data | 7.9 (20 reviews) | #### Reporting | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Dashboards** | 7.2 (35 reviews) | Not enough data | 7.8 (27 reviews) | | **Time Tracking** | 7.8 (29 reviews) | Not enough data | 8.3 (22 reviews) | | **Surveys** | 6.7 (24 reviews) | Not enough data | 7.1 (17 reviews) | #### Access & Usability | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Mobile** | 6.7 (20 reviews) | Not enough data | 5.3 (12 reviews) | | **Self Service** | 7.5 (31 reviews) | Not enough data | 8.0 (23 reviews) | | **Active Directory** | 8.3 (32 reviews) | Not enough data | 8.4 (21 reviews) | | **Multi-Channel Access** | Feature Not Available | Not enough data | 7.2 (17 reviews) | #### Agentic AI - Service Desk | Feature | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Track-It! (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Web+Center (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to BMC FootPrints (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Track-It! | Web+Center | BMC FootPrints | |---|---|---|---| | **Small-Business** | 14.4% | 42.9% | 5.3% | | **Mid-Market** | 57.7% | 47.6% | 36.8% | | **Enterprise** | 27.8% | 9.5% | 57.9% | ### By Industry #### Track-It! - **Information Technology and Services:** 13.3% - **Hospital & Health Care:** 6.1% - **Higher Education:** 6.1% - **Utilities:** 4.1% - **Law Practice:** 4.1% - **Retail:** 4.1% - **Government Administration:** 4.1% - **Insurance:** 3.1% - **Machinery:** 3.1% - **Computer Software:** 3.1% - **Other:** 49.0% #### Web+Center - **Information Technology and Services:** 23.8% - **Non-Profit Organization Management:** 9.5% - **Higher Education:** 9.5% - **Banking:** 9.5% - **Retail:** 4.8% - **Mechanical or Industrial Engineering:** 4.8% - **Marketing and Advertising:** 4.8% - **Logistics and Supply Chain:** 4.8% - **Investment Management:** 4.8% - **Government Administration:** 4.8% - **Other:** 19.0% #### BMC FootPrints - **Higher Education:** 28.1% - **Law Practice:** 19.3% - **Information Technology and Services:** 14.0% - **Hospital & Health Care:** 7.0% - **Education Management:** 5.3% - **Computer Software:** 3.5% - **Legal Services:** 3.5% - **Banking:** 1.8% - **Broadcast Media:** 1.8% - **Government Administration:** 1.8% - **Other:** 14.0% --- ## Alternatives ### Alternatives to Track-It! - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) ### Alternatives to Web+Center - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) ### Alternatives to BMC FootPrints - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (101 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) --- ## Top Discussions ### Track-It! No discussions available for this product. ### Web+Center No discussions available for this product. ### BMC FootPrints No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/track-it-vs-web-center-vs-bmc-footprints)