Compare Track-It! vs WalkMe

See this
comparison of Track-It! vs. WalkMe
based on data from user reviews. Track-It! rates 3.6/5 stars with 78 reviews. WalkMe rates 4.4/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Track-It!
Free Trial
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.8
Ease of Use
Ease of Use
7.8
7.9
Ease of Setup
Ease of Setup
7.3
8.0
Ease of Admin
Ease of Admin
7.8
8.0
Quality of Support
Quality of Support
7.6
8.9
Ease of Doing Business With
Ease of Doing Business With
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
5.6
8.9
Meets Requirements
Track-It!
7.8
WalkMe
8.8
Ease of Use
Track-It!
7.8
WalkMe
7.9
Ease of Setup
Track-It!
7.3
WalkMe
8.0
Ease of Admin
Track-It!
7.8
WalkMe
8.0
Quality of Support
Track-It!
7.6
WalkMe
8.9
Ease of Doing Business With
Track-It!
7.9
WalkMe
9.1
Product Direction (% positive)
Track-It!
5.6
WalkMe
8.9

Features

Knowledge Share
Knowledge Base
Track-It!
7.0
WalkMe
8.6
Searchable Articles
Track-It!
6.7
WalkMe
8.4
Community Forums
Track-It!
Not enough data available
WalkMe
7.9
Interactive FAQs & Forums
Track-It!
Not enough data available
WalkMe
8.3
Interaction
Web Portals
Track-It!
7.5
WalkMe
8.3
Forum to Reponse
Track-It!
6.9
WalkMe
8.3
Tickets and Tagging
Track-It!
8.6
WalkMe
8.6
Live Chat
Track-It!
6.9
WalkMe
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.7%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.2%
25.8%
Track-It!
Small-Business
11.7%
Mid-Market
57.1%
Enterprise
31.2%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%

Reviewers' Industry

 
Information Technology and Services
14.1%
Computer Software
24.2%
 
Hospital & Health Care
7.7%
Information Technology and Services
16.7%
 
Higher Education
7.7%
Telecommunications
7.6%
 
Utilities
5.1%
Marketing and Advertising
6.1%
 
Law Practice
5.1%
Insurance
6.1%
 
Other
60.3%
Other
39.4%
Track-It!
Information Technology and Services
14.1%
Hospital & Health Care
7.7%
Higher Education
7.7%
Utilities
5.1%
Law Practice
5.1%
Other
60.3%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
Most Helpful Critical Review
User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

User in Information Technology and Services
User in Information Technology and Services

Very expensive.

 
Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
No screenshots provided
WalkMe
No screenshots provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
WalkMe
No downloads provided
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