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Compare Track-It! and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (57.7% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
No pricing available
$12.00 1 Per Staff Per Month
Track-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Vision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansTrack-It! vs Vision Helpdesk
When assessing the two solutions, reviewers found Vision Helpdesk easier to use, set up, and administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Track-It!.
Pricing
Entry-Level Pricing
Track-It!
No pricing availableVision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Track-It!
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
7.8
86
9.2
88
Ease of Use
7.9
88
9.0
88
Ease of Setup
7.6
51
8.7
82
Ease of Admin
7.9
52
9.1
74
Quality of Support
7.7
66
9.4
86
Has the product been a good partner in doing business?
8.1
50
9.5
73
Product Direction (% positive)
5.7
85
9.3
83
Features by Category
Ticket and Case Management
8.4
16
|
Verified
9.4
69
|
Verified
7.4
16
|
Verified
9.2
68
|
Verified
8.0
16
|
Verified
8.9
65
|
Verified
7.9
14
9.2
62
8.3
9
8.8
56
|
Verified
7.5
16
9.0
64
|
Verified
7.6
15
8.8
61
|
Verified
8.2
10
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
11
|
Verified
9.2
66
|
Verified
8.2
14
|
Verified
9.3
61
|
Verified
8.3
9
8.7
38
7.7
8
8.9
39
|
Verified
7.9
8
8.3
27
|
Verified
Platform
7.7
8
|
Verified
8.7
49
|
Verified
8.5
10
|
Verified
8.4
57
|
Verified
8.2
10
|
Verified
9.1
57
|
Verified
8.8
7
|
Verified
8.8
40
|
Verified
7.7
14
|
Verified
8.7
56
|
Verified
7.6
13
|
Verified
9.1
58
|
Verified
Administration
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
Service Desk
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
Management
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Not enough data
Functionality
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
8.5
10
|
Verified
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.4
36
8.6
22
7.5
38
8.4
22
8.5
40
9.0
25
6.5
32
8.6
21
6.8
33
8.5
18
Reporting
7.2
35
8.2
23
7.8
29
7.9
23
6.7
24
8.3
17
Access & Usability
6.7
20
7.9
18
7.5
31
8.7
22
8.3
32
8.6
15
Feature Not Available
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Track-It! and Vision Helpdesk are categorized as Service Desk and Help Desk
Unique Categories
Track-It! is categorized as IT Service Management (ITSM) Tools
Vision Helpdesk is categorized as Customer Self-Service and Live Chat
Reviews
Reviewers' Company Size
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
Track-It! has no discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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