Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Track-It!, ServiceNow, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
8.4
8.5
Ease of Use
Ease of Use
7.8
7.4
7.8
Ease of Setup
Ease of Setup
7.3
7.2
7.3
Ease of Admin
Ease of Admin
7.8
7.8
7.4
Quality of Support
Quality of Support
7.7
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
7.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
5.6
7.8
7.8
Meets Requirements
Track-It!
7.7
ServiceNow
8.4
Jira Service Desk
8.5
Ease of Use
Track-It!
7.8
ServiceNow
7.4
Jira Service Desk
7.8
Ease of Setup
Track-It!
7.3
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Track-It!
7.8
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Track-It!
7.7
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Track-It!
7.9
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Track-It!
5.6
ServiceNow
7.8
Jira Service Desk
7.8

Features

Incident Management
Automate Ticket Routing
Track-It!
7.6
ServiceNow
8.6
Jira Service Desk
8.6
Ticket Prioritization
Track-It!
7.7
ServiceNow
8.6
Jira Service Desk
8.6
Ticket Notifications
Track-It!
8.8
ServiceNow
8.7
Jira Service Desk
8.5
Knowledge Base
Track-It!
6.5
ServiceNow
7.9
Jira Service Desk
8.1
Knowledge Base/Ticket Integration
Track-It!
6.7
ServiceNow
7.9
Jira Service Desk
8.1
Reporting
Dashboards
Track-It!
6.7
ServiceNow
8.1
Jira Service Desk
8.3
Time Tracking
Track-It!
7.3
ServiceNow
8.1
Jira Service Desk
8.3
Surveys
Track-It!
6.7
ServiceNow
7.4
Jira Service Desk
7.6
Access & Usability
Mobile
Track-It!
7.1
ServiceNow
7.1
Jira Service Desk
7.5
Self Service
Track-It!
7.4
ServiceNow
8.0
Jira Service Desk
8.3
Active Directory
Track-It!
8.3
ServiceNow
8.2
Jira Service Desk
8.2
Multi-Channel Access
Track-It!
Not enough data available
ServiceNow
8.6
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
3.9%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
17.3%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
78.8%
43.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%

Reviewers' Industry

 
Information Technology and Services
13.5%
Information Technology and Services
27.6%
Information Technology and Services
28.4%
 
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
Computer Software
15.1%
 
Higher Education
7.3%
Higher Education
7.5%
Internet
6.1%
 
Utilities
5.2%
Computer Software
6.7%
Telecommunications
4.3%
 
Law Practice
5.2%
Financial Services
6.1%
Financial Services
4.3%
 
Other
59.4%
Other
44.5%
Other
41.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Screenshots

 
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