Compare Track-It! vs Pure Chat

See this
comparison of Track-It! vs. Pure Chat
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. Pure Chat rates 4.4/5 stars with 178 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free
100% Free
 
Pro
$99/mo
(paid monthly)
 
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
8.8
Ease of Use
Ease of Use
7.8
9.3
Ease of Setup
Ease of Setup
7.3
9.3
Ease of Admin
Ease of Admin
7.8
9.0
Quality of Support
Quality of Support
7.7
8.9
Ease of Doing Business With
Ease of Doing Business With
7.9
9.3
Product Direction (% positive)
Product Direction (% positive)
5.6
9.0
Meets Requirements
Track-It!
7.7
Pure Chat
8.8
Ease of Use
Track-It!
7.8
Pure Chat
9.3
Ease of Setup
Track-It!
7.3
Pure Chat
9.3
Ease of Admin
Track-It!
7.8
Pure Chat
9.0
Quality of Support
Track-It!
7.7
Pure Chat
8.9
Ease of Doing Business With
Track-It!
7.9
Pure Chat
9.3
Product Direction (% positive)
Track-It!
5.6
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
58.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
12.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%

Reviewers' Industry

 
Information Technology and Services
13.5%
Higher Education
5.8%
 
Hospital & Health Care
9.4%
Financial Services
5.8%
 
Higher Education
7.3%
Computer Software
5.8%
 
Utilities
5.2%
Retail
4.9%
 
Law Practice
5.2%
Information Technology and Services
4.9%
 
Other
59.4%
Other
72.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Jean S.
User in Medical Practice

Overcrowded space, pure chat is a fusion of Asana and Slack. We've used both, pure is of the same category.

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Jean S.
User in Medical Practice

Overcrowded space, pure chat is a fusion of Asana and Slack. We've used both, pure is of the same category.

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