Compare Track-It! and osTicket
At a Glance
Market Segments
Mid-Market (57.7% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Track-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!
osTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plans
Track-It! vs osTicket
When assessing the two solutions, reviewers found osTicket easier to use, set up, and administer. Reviewers also preferred doing business with osTicket overall.
- Reviewers felt that osTicket meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that Track-It! is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over Track-It!.
Pricing
Entry-Level Pricing
Track-It!
No pricing availableosTicket
No pricing availableFree Trial
Track-It!
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
7.8
86
8.8
41
Ease of Use
7.9
88
8.2
41
Ease of Setup
7.6
51
8.0
29
Ease of Admin
7.9
52
8.3
29
Quality of Support
7.7
66
6.9
27
Has the product been a good partner in doing business?
8.1
50
8.4
24
Product Direction (% positive)
5.7
85
8.8
39
Features by Category
Ticket and Case Management
8.4
16
|
Verified
8.6
32
|
Verified
7.4
16
|
Verified
8.7
32
|
Verified
8.0
16
|
Verified
8.0
31
|
Verified
7.9
14
8.4
29
|
Verified
8.3
9
8.0
24
7.5
16
7.7
30
7.6
15
8.3
31
|
Verified
8.2
10
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
11
|
Verified
8.1
24
|
Verified
8.2
14
|
Verified
9.0
27
8.3
9
5.3
10
|
Verified
7.7
8
5.3
10
7.9
8
4.0
7
Platform
7.7
8
|
Verified
5.4
16
8.5
10
|
Verified
7.1
23
|
Verified
8.2
10
|
Verified
8.8
25
|
Verified
8.8
7
|
Verified
6.8
13
|
Verified
7.7
14
|
Verified
7.2
26
|
Verified
7.6
13
|
Verified
7.8
27
|
Verified
Administration
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
Service Desk
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
Management
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Not enough data
Functionality
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.4
36
Not enough data
7.5
38
Not enough data
8.5
40
Not enough data
6.5
32
Not enough data
6.8
33
Not enough data
Reporting
7.2
35
Not enough data
7.8
29
Not enough data
6.7
24
Not enough data
Access & Usability
6.7
20
Not enough data
7.5
31
Not enough data
8.3
32
Not enough data
Feature Not Available
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Track-It! and osTicket are categorized as Help Desk
Unique Categories
Track-It! is categorized as IT Service Management (ITSM) Tools and Service Desk
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Law Practice
4.1%
Other
66.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Track-It! has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
