Compare Track-It!, LiveChat, Pure Chat, and LiveEngage

Pricing

 
Starter
$16
per seat / month
Free
100% Free
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
9.1
8.8
8.0
Ease of Use
Ease of Use
7.8
9.4
9.3
7.8
Ease of Setup
Ease of Setup
7.3
9.1
9.3
6.9
Ease of Admin
Ease of Admin
7.8
9.2
9.0
7.2
Quality of Support
Quality of Support
7.7
9.1
8.9
7.3
Ease of Doing Business With
Ease of Doing Business With
7.9
9.2
9.3
7.0
Product Direction (% positive)
Product Direction (% positive)
5.6
8.4
9.0
6.9
Meets Requirements
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.8
LiveEngage
8.0
Ease of Use
Track-It!
7.8
LiveChat
9.4
Pure Chat
9.3
LiveEngage
7.8
Ease of Setup
Track-It!
7.3
LiveChat
9.1
Pure Chat
9.3
LiveEngage
6.9
Ease of Admin
Track-It!
7.8
LiveChat
9.2
Pure Chat
9.0
LiveEngage
7.2
Quality of Support
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.9
LiveEngage
7.3
Ease of Doing Business With
Track-It!
7.9
LiveChat
9.2
Pure Chat
9.3
LiveEngage
7.0
Product Direction (% positive)
Track-It!
5.6
LiveChat
8.4
Pure Chat
9.0
LiveEngage
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
46.5%
58.0%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
35.3%
29.5%
46.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
18.2%
12.5%
28.8%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
46.5%
Mid-Market
35.3%
Enterprise
18.2%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%
LiveEngage
Small-Business
25.0%
Mid-Market
46.2%
Enterprise
28.8%

Reviewers' Industry

 
Information Technology and Services
13.5%
Computer Software
9.2%
Higher Education
5.8%
Telecommunications
12.9%
 
Hospital & Health Care
9.4%
Information Technology and Services
8.2%
Financial Services
5.8%
Computer Software
8.1%
 
Higher Education
7.3%
Retail
5.0%
Computer Software
5.8%
Retail
6.5%
 
Utilities
5.2%
Internet
4.6%
Retail
4.9%
Philanthropy
6.5%
 
Law Practice
5.2%
Telecommunications
3.5%
Information Technology and Services
4.9%
Outsourcing/Offshoring
6.5%
 
Other
59.4%
Other
69.5%
Other
72.8%
Other
59.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.2%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.5%
Other
69.5%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%
LiveEngage
Telecommunications
12.9%
Computer Software
8.1%
Retail
6.5%
Philanthropy
6.5%
Outsourcing/Offshoring
6.5%
Other
59.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

Phuong N.
Consultant

Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed

G2 User

It runs slowly at times and it seems that messages get lost

G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Phuong N.
Consultant

Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

It runs slowly at times and it seems that messages get lost

LiveEngage
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
LiveEngage
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
Pure Chat
No downloads provided
LiveEngage
No downloads provided
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