Compare Track-It!, LiveChat, Pure Chat, and LiveAgent

Pricing

 
Starter
$16
per seat / month
Free
100% Free
All-inclusive
$39/month
User Seat
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
Ticket+Chat
$29/month
User Seat
 
Business
$50
per seat / month
Ticket
$15/month
User Seat
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
9.1
8.8
8.8
Ease of Use
Ease of Use
7.8
9.4
9.3
9.0
Ease of Setup
Ease of Setup
7.3
9.1
9.3
8.7
Ease of Admin
Ease of Admin
7.8
9.2
9.0
8.9
Quality of Support
Quality of Support
7.7
9.1
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
7.9
9.2
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
5.6
8.4
9.0
9.0
Meets Requirements
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.8
LiveAgent
8.8
Ease of Use
Track-It!
7.8
LiveChat
9.4
Pure Chat
9.3
LiveAgent
9.0
Ease of Setup
Track-It!
7.3
LiveChat
9.1
Pure Chat
9.3
LiveAgent
8.7
Ease of Admin
Track-It!
7.8
LiveChat
9.2
Pure Chat
9.0
LiveAgent
8.9
Quality of Support
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.9
LiveAgent
9.1
Ease of Doing Business With
Track-It!
7.9
LiveChat
9.2
Pure Chat
9.3
LiveAgent
9.1
Product Direction (% positive)
Track-It!
5.6
LiveChat
8.4
Pure Chat
9.0
LiveAgent
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
46.7%
58.0%
62.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
35.3%
29.5%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
18.0%
12.5%
13.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
46.7%
Mid-Market
35.3%
Enterprise
18.0%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%
LiveAgent
Small-Business
62.0%
Mid-Market
24.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
13.5%
Computer Software
9.3%
Higher Education
5.8%
Information Technology and Services
12.5%
 
Hospital & Health Care
9.4%
Information Technology and Services
8.2%
Financial Services
5.8%
Computer Software
7.4%
 
Higher Education
7.3%
Retail
5.0%
Computer Software
5.8%
Internet
5.5%
 
Utilities
5.2%
Internet
4.6%
Retail
4.9%
Retail
4.5%
 
Law Practice
5.2%
Telecommunications
3.3%
Information Technology and Services
4.9%
Marketing and Advertising
4.1%
 
Other
59.4%
Other
69.5%
Other
72.8%
Other
65.9%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.3%
Other
69.5%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

G2 User

I do t think there is anything that I dislike.

Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
Pure Chat
No downloads provided
LiveAgent
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