Compare Track-It!, LiveChat, Pure Chat, and Intercom

Pricing

 
Starter
$16
per seat / month
Free
100% Free
Engage
$53
starting from
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
Respond
$53
starting from
 
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
9.1
8.8
8.6
Ease of Use
Ease of Use
7.8
9.4
9.3
8.7
Ease of Setup
Ease of Setup
7.3
9.1
9.3
8.3
Ease of Admin
Ease of Admin
7.8
9.2
9.0
8.7
Quality of Support
Quality of Support
7.7
9.1
8.9
8.5
Ease of Doing Business With
Ease of Doing Business With
7.9
9.2
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
5.6
8.4
9.0
8.4
Meets Requirements
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.8
Intercom
8.6
Ease of Use
Track-It!
7.8
LiveChat
9.4
Pure Chat
9.3
Intercom
8.7
Ease of Setup
Track-It!
7.3
LiveChat
9.1
Pure Chat
9.3
Intercom
8.3
Ease of Admin
Track-It!
7.8
LiveChat
9.2
Pure Chat
9.0
Intercom
8.7
Quality of Support
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.9
Intercom
8.5
Ease of Doing Business With
Track-It!
7.9
LiveChat
9.2
Pure Chat
9.3
Intercom
8.8
Product Direction (% positive)
Track-It!
5.6
LiveChat
8.4
Pure Chat
9.0
Intercom
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
46.6%
58.0%
68.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
35.4%
29.5%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
18.0%
12.5%
4.0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
46.6%
Mid-Market
35.4%
Enterprise
18.0%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%
Intercom
Small-Business
68.5%
Mid-Market
27.5%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
13.5%
Computer Software
9.3%
Higher Education
5.8%
Computer Software
24.2%
 
Hospital & Health Care
9.4%
Information Technology and Services
8.2%
Financial Services
5.8%
Internet
16.6%
 
Higher Education
7.3%
Retail
5.0%
Computer Software
5.8%
Information Technology and Services
14.9%
 
Utilities
5.2%
Internet
4.6%
Retail
4.9%
Marketing and Advertising
6.9%
 
Law Practice
5.2%
Telecommunications
3.4%
Information Technology and Services
4.9%
Consumer Services
2.0%
 
Other
59.4%
Other
69.5%
Other
72.8%
Other
35.3%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.4%
Other
69.5%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%
Intercom
Computer Software
24.2%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

G2 User in Education Management

It can sometimes have technical difficulties with the connection

G2 User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Education Management

It can sometimes have technical difficulties with the connection

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

Track-It!
No downloads provided
Pure Chat
No downloads provided
Request More InformationRequest More InformationAsk Pure Chat a QuestionContact Pure ChatAsk Intercom a QuestionContact Intercom