Compare Track-It! vs LiveChat

See this
comparison of Track-It! vs. LiveChat
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. LiveChat rates 4.5/5 stars with 594 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
 
Team
$33
per seat / month
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
9.1
Ease of Use
Ease of Use
7.8
9.4
Ease of Setup
Ease of Setup
7.3
9.1
Ease of Admin
Ease of Admin
7.8
9.2
Quality of Support
Quality of Support
7.7
9.1
Ease of Doing Business With
Ease of Doing Business With
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
5.6
8.4
Meets Requirements
Track-It!
7.7
LiveChat
9.1
Ease of Use
Track-It!
7.8
LiveChat
9.4
Ease of Setup
Track-It!
7.3
LiveChat
9.1
Ease of Admin
Track-It!
7.8
LiveChat
9.2
Quality of Support
Track-It!
7.7
LiveChat
9.1
Ease of Doing Business With
Track-It!
7.9
LiveChat
9.2
Product Direction (% positive)
Track-It!
5.6
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
46.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
18.0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
46.6%
Mid-Market
35.4%
Enterprise
18.0%

Reviewers' Industry

 
Information Technology and Services
13.5%
Computer Software
9.3%
 
Hospital & Health Care
9.4%
Information Technology and Services
8.3%
 
Higher Education
7.3%
Retail
5.0%
 
Utilities
5.2%
Internet
4.6%
 
Law Practice
5.2%
Telecommunications
3.4%
 
Other
59.4%
Other
69.4%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.3%
Retail
5.0%
Internet
4.6%
Telecommunications
3.4%
Other
69.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

G2 User in Higher Education

It is not a direct connection with the customer

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Higher Education

It is not a direct connection with the customer

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

Track-It!
No downloads provided
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