Compare Track-It! vs Freshdesk

See this
comparison of Track-It! vs. Freshdesk
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. Freshdesk rates 4.4/5 stars with 2,134 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
8.5
Ease of Use
Ease of Use
7.8
8.8
Ease of Setup
Ease of Setup
7.3
8.6
Ease of Admin
Ease of Admin
7.8
8.7
Quality of Support
Quality of Support
7.7
8.9
Ease of Doing Business With
Ease of Doing Business With
7.9
8.8
Product Direction (% positive)
Product Direction (% positive)
5.6
8.7
Meets Requirements
Track-It!
7.7
Freshdesk
8.5
Ease of Use
Track-It!
7.8
Freshdesk
8.8
Ease of Setup
Track-It!
7.3
Freshdesk
8.6
Ease of Admin
Track-It!
7.8
Freshdesk
8.7
Quality of Support
Track-It!
7.7
Freshdesk
8.9
Ease of Doing Business With
Track-It!
7.9
Freshdesk
8.8
Product Direction (% positive)
Track-It!
5.6
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Track-It!
7.1
Freshdesk
8.8
Searchable Articles
Track-It!
6.7
Freshdesk
8.6
Community Forums
Track-It!
Not enough data available
Freshdesk
8.5
Interactive FAQs & Forums
Track-It!
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Track-It!
7.6
Freshdesk
7.2
Forum to Reponse
Track-It!
6.9
Freshdesk
8.5
Tickets and Tagging
Track-It!
8.5
Freshdesk
8.8
Live Chat
Track-It!
6.9
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
10.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
13.5%
Information Technology and Services
20.4%
 
Hospital & Health Care
9.4%
Computer Software
13.9%
 
Higher Education
7.3%
Internet
5.8%
 
Utilities
5.2%
Education Management
3.7%
 
Law Practice
5.2%
E-Learning
3.4%
 
Other
59.4%
Other
52.9%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Track-It!
No videos provided
Freshdesk
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