Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Track-It!, BMC Remedy, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
8.0
8.5
Ease of Use
Ease of Use
7.8
7.1
7.9
Ease of Setup
Ease of Setup
7.3
6.9
7.3
Ease of Admin
Ease of Admin
7.8
7.2
7.4
Quality of Support
Quality of Support
7.7
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
7.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
5.6
5.9
7.9
Meets Requirements
Track-It!
7.7
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
Track-It!
7.8
BMC Remedy
7.1
Jira Service Desk
7.9
Ease of Setup
Track-It!
7.3
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Track-It!
7.8
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Track-It!
7.7
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
Track-It!
7.9
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Track-It!
5.6
BMC Remedy
5.9
Jira Service Desk
7.9

Features

Administration
Change Management
Track-It!
Not enough data available
BMC Remedy
8.1
Jira Service Desk
9.1
Asset Management
Track-It!
Not enough data available
BMC Remedy
8.6
Jira Service Desk
8.5
Reports & Analytics
Track-It!
Not enough data available
BMC Remedy
9.7
Jira Service Desk
8.2
Incident Management
Automate Ticket Routing
Track-It!
7.6
BMC Remedy
Not enough data available
Jira Service Desk
8.6
Ticket Prioritization
Track-It!
7.7
BMC Remedy
8.6
Jira Service Desk
8.6
Ticket Notifications
Track-It!
8.8
BMC Remedy
8.3
Jira Service Desk
8.5
Knowledge Base
Track-It!
6.5
BMC Remedy
7.9
Jira Service Desk
8.1
Knowledge Base/Ticket Integration
Track-It!
6.7
BMC Remedy
8.0
Jira Service Desk
8.1
Service Desk
Help Desk
Track-It!
Not enough data available
BMC Remedy
9.0
Jira Service Desk
8.6
Incident Reports
Track-It!
Not enough data available
BMC Remedy
9.2
Jira Service Desk
8.5
Process Workflow
Track-It!
Not enough data available
BMC Remedy
8.9
Jira Service Desk
8.3
Reporting
Dashboards
Track-It!
6.7
BMC Remedy
7.9
Jira Service Desk
8.3
Time Tracking
Track-It!
7.3
BMC Remedy
7.9
Jira Service Desk
8.3
Surveys
Track-It!
6.7
BMC Remedy
Not enough data available
Jira Service Desk
7.6
Access & Usability
Mobile
Track-It!
7.1
BMC Remedy
6.7
Jira Service Desk
7.4
Self Service
Track-It!
7.4
BMC Remedy
7.8
Jira Service Desk
8.3
Active Directory
Track-It!
8.3
BMC Remedy
7.9
Jira Service Desk
8.2
Multi-Channel Access
Track-It!
Not enough data available
BMC Remedy
7.8
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
4.1%
16.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
21.7%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
74.2%
43.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Jira Service Desk
Small-Business
16.3%
Mid-Market
40.6%
Enterprise
43.1%

Reviewers' Industry

 
Information Technology and Services
13.5%
Information Technology and Services
32.4%
Information Technology and Services
28.5%
 
Hospital & Health Care
9.4%
Telecommunications
9.0%
Computer Software
15.2%
 
Higher Education
7.3%
Hospital & Health Care
6.1%
Internet
6.1%
 
Utilities
5.2%
Higher Education
4.3%
Telecommunications
4.2%
 
Law Practice
5.2%
Computer Software
4.3%
Financial Services
4.2%
 
Other
59.4%
Other
43.9%
Other
41.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Internet

do not currently have any dislikes from this tool

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

Screenshots

 
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