Compare Track-It! vs BMC Remedy
See this
comparison of Track-It! vs. BMC Remedy
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. BMC Remedy rates 3.6/5 stars with 224 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
8.0
Ease of Use
Ease of Use
7.8
7.1
Ease of Setup
Ease of Setup
7.3
6.9
Ease of Admin
Ease of Admin
7.8
7.2
Quality of Support
Quality of Support
7.7
7.4
Ease of Doing Business With
Ease of Doing Business With
7.9
7.9
Product Direction (% positive)
Product Direction (% positive)
5.6
5.9
Meets Requirements
Track-It!
7.7
BMC Remedy
8.0
Ease of Use
Track-It!
7.8
BMC Remedy
7.1
Ease of Setup
Track-It!
7.3
BMC Remedy
6.9
Ease of Admin
Track-It!
7.8
BMC Remedy
7.2
Quality of Support
Track-It!
7.7
BMC Remedy
7.4
Ease of Doing Business With
Track-It!
7.9
BMC Remedy
7.9
Product Direction (% positive)
Track-It!
5.6
BMC Remedy
5.9

Features

Administration
Change Management
Track-It!
Not enough data available
BMC Remedy
8.1
Asset Management
Track-It!
Not enough data available
BMC Remedy
8.6
Reports & Analytics
Track-It!
Not enough data available
BMC Remedy
9.4
Incident Management
Automate Ticket Routing
Track-It!
7.6
BMC Remedy
Not enough data available
Ticket Prioritization
Track-It!
7.7
BMC Remedy
8.7
Ticket Notifications
Track-It!
8.8
BMC Remedy
8.3
Knowledge Base
Track-It!
6.5
BMC Remedy
7.9
Knowledge Base/Ticket Integration
Track-It!
6.7
BMC Remedy
8.0
Service Desk
Help Desk
Track-It!
Not enough data available
BMC Remedy
8.9
Incident Reports
Track-It!
Not enough data available
BMC Remedy
9.1
Process Workflow
Track-It!
Not enough data available
BMC Remedy
8.8
Reporting
Dashboards
Track-It!
6.7
BMC Remedy
7.9
Time Tracking
Track-It!
7.3
BMC Remedy
7.9
Surveys
Track-It!
6.7
BMC Remedy
Not enough data available
Access & Usability
Mobile
Track-It!
7.1
BMC Remedy
6.7
Self Service
Track-It!
7.4
BMC Remedy
7.8
Active Directory
Track-It!
8.3
BMC Remedy
7.9
Multi-Channel Access
Track-It!
Not enough data available
BMC Remedy
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
74.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Information Technology and Services
13.5%
Information Technology and Services
32.3%
 
Hospital & Health Care
9.4%
Telecommunications
9.3%
 
Higher Education
7.3%
Hospital & Health Care
6.1%
 
Utilities
5.2%
Higher Education
4.3%
 
Law Practice
5.2%
Computer Software
4.3%
 
Other
59.4%
Other
43.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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