Best Customer Journey Mapping Tools
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Best Customer Journey Mapping Tools At A Glance
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(12,609)4.6 out of 5
8th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Miro
Deals
100% OffFree forever
Deals
100% OffFree foreverOverviewPros and Cons
ProsEase of Use, Team Collaboration, Features, Real-time Collaboration, Real-Time Collaboration
ConsMissing Features, Board Management, Limited Features, Learning Curve, Slow Loading
Miro features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.5
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
San Francisco, CaliforniaTwitter
@MiroHQ38,469 Twitter followers
OverviewPros and Cons
ProsEase of Use, Easy Creation, Diagramming, Features, Team Collaboration
ConsLearning Curve, Missing Features, Diagramming Issues, Limited Features, Not Intuitive
Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
8.8
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
South Jordan, UTTwitter
@LucidSoftware14,557 Twitter followers
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OverviewPros and Cons
Product Description
Quadient Inspire is the world’s most trusted end‑to‑end customer communications management (CCM) solution, empowering organizations to deliver seamless, personalized, and compliant communications at s
Demographics
UsersProgram Coordinator, Composition Developer
IndustriesInformation Technology and Services, Banking
Market Segment66% Mid-Market, 25% Enterprise
ProsEase of Use, Integrations, Customer Support, Easy Implementation, Implementation Ease
ConsExpensive, Learning Curve, Complexity, Resource Intensity, Delays
Quadient Inspire features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
9.6
Multiple Personas
Average: 8.4
9.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Bagneux, FranceTwitter
@Quadient3,880 Twitter followers
OverviewPros and Cons
Product Description
Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their
Demographics
UsersDigital Analyst, Product Owner
IndustriesFinancial Services, Insurance
Market Segment77% Enterprise, 18% Mid-Market
ProsEase of Use, Session Replay, Insights, Helpful, Customer Understanding
ConsSession Issues, Not Intuitive, Session Management, Learning Curve, Missing Features
Glassbox features and usability ratings that predict user satisfaction
9.8
Ease of Admin
Average: 8.7
9.9
Multiple Personas
Average: 8.4
9.9
Templates
Average: 8.6
5.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
LondonTwitter
@GlassboxDigital1,819 Twitter followers
(642)4.6 out of 5
Entry Level Price:$75.00
4th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for CleverTap
Deals
75% Off
Deals
75% OffOverviewPros and Cons
Product Description
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The
Demographics
UsersProduct Manager, Marketing Manager
IndustriesFinancial Services, Information Technology and Services
Market Segment53% Mid-Market, 29% Small-Business
ProsAnalytics, Customer Support, Ease of Use, Automation, Campaign Management
ConsLearning Curve, Missing Features, Expensive, Not Intuitive, Limitations
CleverTap features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Mountain View, CaliforniaTwitter
@CleverTap21,718 Twitter followers
(524)4.5 out of 5
Entry Level Price:Free Upto 10,000 Month...
13th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for MoEngage
OverviewPros and Cons
Product Description
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.
Demographics
UsersProduct Manager, Digital Marketing Manager
IndustriesFinancial Services, Online Media
Market Segment55% Mid-Market, 24% Small-Business
ProsEase of Use, Features, Analytics, Helpful, Campaign Management
ConsMissing Features, Learning Curve, Limitations, Complexity, Difficult Learning
MoEngage features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
San Francisco, CaliforniaTwitter
@moengage2,547 Twitter followers
OverviewPros and Cons
Product Description
With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world o
Demographics
UsersMarketing Manager, Digital Marketing Manager
IndustriesFinancial Services, Insurance
Market Segment49% Mid-Market, 34% Enterprise
ProsEase of Use, Customer Support, Helpful, Features, Customer Engagement
ConsMissing Features, Slow Performance, Slow Loading, Learning Curve, Limited Features
Netcore Customer Engagement Platform features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Mumbai, MaharashtraTwitter
@netcore_cloud1,835 Twitter followers
(2,893)4.1 out of 5
Entry Level Price:Free
9th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Zoho CRM
Deals
50% Off$7/user/month
Deals
50% Off$7/user/monthOverviewPros and Cons
ProsEase of Use, Features, Integrations, Lead Management, Easy Integrations
ConsLearning Curve, Limited Features, Integration Issues, Complexity, Poor Customer Support
Zoho CRM features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 8.7
8.4
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@Zoho137,102 Twitter followers
Phone
+1 (888) 900-9646 
(4,442)4.0 out of 5
Entry Level Price:Starting at $1,250.00
12th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Agentforce Marketing (formerly Salesforce Marketing Cloud)
OverviewPros and Cons
ProsEase of Use, Automation, Integrations, Email Marketing, Features
ConsLearning Curve, Steep Learning Curve, Complexity, Expensive, Complex Usage
Agentforce Marketing (formerly Salesforce Marketing Cloud) features and usability ratings that predict user satisfaction
7.8
Ease of Admin
Average: 8.7
8.4
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
San Francisco, CATwitter
@salesforce580,771 Twitter followers
OverviewPros and Cons
Product Description
WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with the
Demographics
UsersProduct Manager, Digital Marketing Manager
IndustriesFinancial Services, Education Management
Market Segment55% Mid-Market, 27% Small-Business
ProsEase of Use, Helpful, Journey Creation, Analytics, Customer Support
ConsLearning Curve, Slow Performance, Missing Features, Poor Customer Support, Time-Consuming
WebEngage features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
8.0
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
MumbaiTwitter
@webengage5,083 Twitter followers
OverviewPros and Cons
Product Description
Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands
Demographics
UsersDigital Analyst, Digital Experience Manager
IndustriesRetail, Apparel & Fashion
Market Segment46% Enterprise, 32% Mid-Market
ProsInsights, Analytics, Ease of Use, Customer Understanding, Journey Analysis
ConsComplex Features, Missing Features, Complexity, Improvements Needed, Learning Curve
Contentsquare features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
7.9
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
ParisTwitter
@Contentsquare6,578 Twitter followers
(144)4.3 out of 5
Entry Level Price:Contact Us
View top Consulting Services for Adobe Customer Journey Analytics
OverviewPros and Cons
Product Description
Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. Wit
Demographics
UsersNo information available
IndustriesMarketing and Advertising, Consulting
Market Segment31% Enterprise, 31% Mid-Market
ProsAnalytics, Insights, Journey Management, Ease of Use, Integrations
ConsLearning Curve, Difficult Setup, Expensive, Complexity, High Complexity
Adobe Customer Journey Analytics features and usability ratings that predict user satisfaction
7.8
Ease of Admin
Average: 8.7
0.0
No information available
0.0
No information available
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
San Jose, CATwitter
@Adobe956,790 Twitter followers
(1,574)4.7 out of 5
3rd Easiest To Use in Customer Journey Mapping software
View top Consulting Services for ChurnZero
OverviewPros and Cons
ProsEase of Use, Helpful, Automation, Customer Support, Efficiency
ConsLearning Curve, Complexity, Not Intuitive, Missing Features, Steep Learning Curve
ChurnZero features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Washington, District of ColumbiaTwitter
@churnzero1,810 Twitter followers
OverviewPros and Cons
Product Description
SAS Customer Intelligence 360 is a sophisticated Customer Engagement Platform designed to assist marketers in transforming insights into actionable strategies that foster seamless and personalized cus
Demographics
UsersNo information available
IndustriesMarketing and Advertising, Banking
Market Segment47% Mid-Market, 33% Enterprise
ProsEase of Use, Insights, Analytics, Features, Capabilities
ConsLearning Curve, Expensive, Integration Issues, Difficult Setup, Complexity
SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
7.5
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Cary, NCTwitter
@SASsoftware61,046 Twitter followers
OverviewPros and Cons
Product Description
SketchWow provides (non creative types) a fun way to quickly condense and communicate your ideas, concepts and stories (in a simple and casual way) using a fresh & engaging, hand drawn look. No du
Demographics
UsersOwner, CEO
IndustriesConsulting, Marketing and Advertising
Market Segment86% Small-Business, 9% Mid-Market
ProsEase of Use, Templates, Easy Creation, Presentations, Useful
ConsLearning Curve, Steep Learning Curve, Missing Features, Limited Templates, Lack of Templates
SketchWow features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.7
6.6
Multiple Personas
Average: 8.4
9.1
Templates
Average: 8.6
3.9
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller
SketchWowYear Founded
2020HQ Location
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