# Totango, ZapScale vs Vitally Comparison

| | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,150 | 115 | 696 | 
| **Largest Market Segment** | Mid-Market (57.0% of reviews) | Small-Business (52.6% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | $500.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

### ZapScale

Pros:
- Ease of Use (11 reviews)
- Insights (9 reviews)

Cons:
- Missing Features (4 reviews)
- Slow Performance (3 reviews)

### Vitally

Pros:
- Ease of Use (46 reviews)
- Integrations (28 reviews)

Cons:
- Complexity (16 reviews)
- Integration Issues (11 reviews)

---
## Ratings Comparison
| Rating | Totango | ZapScale | Vitally | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (970 reviews) | 9.3 (108 reviews) | 8.7 (557 reviews) | 
  | **Ease of Use** | 8.2 (984 reviews) | 9.4 (109 reviews) | 8.4 (575 reviews) | 
  | **Ease of Setup** | 7.4 (494 reviews) | 9.1 (74 reviews) | 8.1 (316 reviews) | 
  | **Ease of Admin** | 7.8 (362 reviews) | 8.9 (29 reviews) | 8.7 (212 reviews) | 
  | **Quality of Support** | 8.4 (816 reviews) | 9.6 (107 reviews) | 9.0 (469 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (361 reviews) | 9.3 (29 reviews) | 9.3 (212 reviews) | 
  | **Product Direction (% positive)** | 8.7 (946 reviews) | 9.6 (108 reviews) | 9.1 (533 reviews) | 

---
## Pricing

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

### ZapScale

#### Entry-Level Pricing

Plan: Startup Plan

Price: $500.00 Per Month

Key Features:
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view 
- Health Analytics 

[Browse all 2 editions](https://www.g2.com/products/zapscale/pricing)

#### Free Trial

No

### Vitally

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.9/10 | 822 |
| **ZapScale** | 9.2/10 | 92 |
| **Vitally** | 8.5/10 | 463 |

#### Customer Information

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Customer Health Scores** | 8.2 (775 reviews) ✓ Verified | 9.4 (91 reviews) | 8.7 (437 reviews) ✓ Verified | 
| **Customer Monitoring** | 8.4 (753 reviews) ✓ Verified | 9.2 (89 reviews) | 8.9 (437 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (748 reviews) ✓ Verified | 9.1 (88 reviews) | 8.8 (432 reviews) ✓ Verified | 
| **Playbooks** | 7.7 (639 reviews) ✓ Verified | 9.0 (89 reviews) | 8.4 (421 reviews) ✓ Verified | 
| **Customer Segments** | 8.5 (759 reviews) ✓ Verified | 9.2 (89 reviews) | 8.7 (434 reviews) ✓ Verified | 
| **Product Engagement** | 8.0 (697 reviews) ✓ Verified | 9.2 (88 reviews) | 8.6 (408 reviews) ✓ Verified | 
| **Surveys** | 7.3 (569 reviews) ✓ Verified | 8.9 (84 reviews) | 7.6 (349 reviews) ✓ Verified | 

#### Predictions

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Churn Risk** | 7.8 (667 reviews) ✓ Verified | 9.3 (87 reviews) | 8.1 (407 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.1 (634 reviews) ✓ Verified | 9.0 (85 reviews) | 7.7 (373 reviews) ✓ Verified | 
| **Custom Triggers** | 7.9 (674 reviews) ✓ Verified | 9.2 (86 reviews) | 8.5 (389 reviews) ✓ Verified | 
| **Machine Learning** | 6.6 (495 reviews) ✓ Verified | 8.6 (81 reviews) | 6.7 (324 reviews) ✓ Verified | 

#### Platform

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Reporting & Dashboards** | 8.0 (756 reviews) ✓ Verified | 9.2 (90 reviews) | 8.5 (418 reviews) ✓ Verified | 
| **API & Integrations** | 7.7 (692 reviews) ✓ Verified | 9.2 (90 reviews) | 8.4 (395 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 7.9 (690 reviews) ✓ Verified | 9.1 (84 reviews) | 8.2 (379 reviews) ✓ Verified | 
| **Workflow Capability** | 8.0 (701 reviews) ✓ Verified | 9.2 (87 reviews) | 8.5 (389 reviews) ✓ Verified | 
| **Notifications** | 7.9 (726 reviews) ✓ Verified | 9.3 (87 reviews) | 8.2 (402 reviews) ✓ Verified | 
| **Customization** | 7.9 (717 reviews) ✓ Verified | 9.1 (87 reviews) | 8.7 (410 reviews) ✓ Verified | 
| **Scalability** | 8.3 (710 reviews) ✓ Verified | 9.0 (87 reviews) | 8.8 (393 reviews) ✓ Verified | 
| **Data Security** | 8.5 (632 reviews) ✓ Verified | 9.4 (86 reviews) | 8.8 (362 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.2 (742 reviews) ✓ Verified | 9.4 (87 reviews) | 8.8 (402 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (710 reviews) ✓ Verified | 9.4 (88 reviews) | 8.8 (387 reviews) ✓ Verified | 

#### Generative AI

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.1 (46 reviews) | Feature Not Available | 
| **AI Text Summarization** | Feature Not Available | 9.1 (46 reviews) | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (53 reviews) | Not enough data | 8.8 (11 reviews) | 
| **Multi-step Planning** | 7.8 (52 reviews) | Not enough data | 8.6 (11 reviews) | 
| **Cross-system Integration** | 8.0 (51 reviews) | Not enough data | 8.8 (12 reviews) | 
| **Natural Language Interaction** | 7.7 (51 reviews) | Not enough data | 9.2 (12 reviews) | 
| **Proactive Assistance** | 7.6 (52 reviews) | Not enough data | 8.2 (11 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 6.8/10 | 63 |
| **ZapScale** | N/A | N/A |
| **Vitally** | N/A | N/A |

#### User Analysis

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Survey Implementation** | 7.1 (50 reviews) | Not enough data | Not enough data | 
| **Data Analysis** | 7.0 (55 reviews) | Not enough data | Not enough data | 

#### User Support

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **User Segmentation** | 7.9 (55 reviews) | Not enough data | Not enough data | 
| **Multi-Language Support** | 6.9 (39 reviews) | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Feature Not Available | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Feature Not Available | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | 6.6 (41 reviews) | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Integration** | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Communications** | 6.4 (7 reviews) | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Analytics** | 6.2 (7 reviews) | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Customer self-service** | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **In-app guidance** | 5.8 (8 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.6/10 | 224 |
| **ZapScale** | N/A | N/A |
| **Vitally** | N/A | N/A |

#### Data Sourcing

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Data Enrichment** | 8.1 (178 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Expandability** | 8.1 (178 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Content Marketing** | 7.1 (110 reviews) | Not enough data | Not enough data | 
| **Multiple Devices** | 7.6 (113 reviews) | Not enough data | Not enough data | 

#### Intelligence

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Marketing Metrics** | Feature Not Available | Not enough data | Not enough data | 
| **Predictive Modeling** | 7.2 (157 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recommendation Engine** | Feature Not Available | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.7/10 | 92 |
| **ZapScale** | N/A | N/A |
| **Vitally** | 7.8/10 | 111 |

#### Sales Team

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Flexible Sales Process** | 7.4 (68 reviews) | Not enough data | 7.9 (89 reviews) | 
| **Training Mode** | Feature Not Available | Not enough data | 7.6 (90 reviews) | 
| **Playbooks** | 7.6 (74 reviews) | Not enough data | 8.4 (104 reviews) | 

#### Intelligence

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Opportunity Identification** | 7.3 (72 reviews) | Not enough data | 8.2 (99 reviews) | 
| **Zero-touch Renewals** | 6.8 (66 reviews) | Not enough data | 7.5 (94 reviews) | 
| **Smart Content** | 6.8 (62 reviews) | Not enough data | 7.6 (90 reviews) | 

#### Mapping

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Multiple Org Charts** | Feature Not Available | Not enough data | 7.5 (88 reviews) | 
| **Stakeholder Roles** | Feature Not Available | Not enough data | 8.0 (96 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.9 (8 reviews) | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.7/10 | 192 |
| **ZapScale** | N/A | N/A |
| **Vitally** | N/A | N/A |

#### Platform Basics

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Templates** | 8.0 (143 reviews) | Not enough data | Not enough data | 
| **Exporting** | 7.7 (146 reviews) | Not enough data | Not enough data | 
| **Multi-user Access and Collaboration** | 8.2 (139 reviews) | Not enough data | Not enough data | 
| **Multiple Personas** | Feature Not Available | Not enough data | Not enough data | 
| **Data Analytics ** | 7.6 (132 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (18 reviews) | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 8.1/10 | 270 |
| **ZapScale** | N/A | N/A |
| **Vitally** | N/A | N/A |

#### Platform Basics

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Dynamic Segmentation** | 8.4 (228 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Journey Optimization** | 8.2 (227 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform Data

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Journey Reporting** | 8.0 (221 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trends Reporting** | 7.9 (222 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (242 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 8.2 (227 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Journey Mapping** | 8.2 (219 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integrations** | 7.9 (227 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Alerts** | 8.1 (199 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.8 (15 reviews) | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.8/10 | 126 |
| **ZapScale** | N/A | N/A |
| **Vitally** | N/A | N/A |

#### Analytics

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 8.1 (101 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.2 (95 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | Feature Not Available | Not enough data | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | Not enough data | 

#### Customization

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Stakeholder Management** | 8.0 (90 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | Feature Not Available | Not enough data | Not enough data | 
| **Multiple Branding Support** | 7.6 (76 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (51 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.4 (52 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.5 (8 reviews) | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 8.1/10 | 243 |
| **ZapScale** | N/A | N/A |
| **Vitally** | 8.3/10 | 140 |

#### Onboarding Setup

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Workflows** | 8.2 (221 reviews) | Not enough data | 8.6 (127 reviews) | 
| **Templates** | 7.9 (212 reviews) | Not enough data | 8.6 (131 reviews) | 
| **Checklists** | 8.0 (202 reviews) | Not enough data | 8.4 (125 reviews) | 

#### Project Tracking

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Monitoring** | 8.2 (199 reviews) | Not enough data | 8.5 (127 reviews) | 
| **Resources** | Feature Not Available | Not enough data | 8.2 (119 reviews) | 
| **Content** | 8.0 (195 reviews) | Not enough data | 8.2 (119 reviews) | 
| **Tasks** | 8.4 (212 reviews) | Not enough data | 8.5 (128 reviews) | 
| **Optimization** | 8.0 (193 reviews) | Not enough data | 8.2 (118 reviews) | 

#### Customer Engagement

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Portal** | 7.9 (188 reviews) | Not enough data | 8.1 (117 reviews) | 
| **Engagement** | 8.0 (204 reviews) | Not enough data | 8.1 (117 reviews) | 
| **Branding** | 7.7 (199 reviews) | Not enough data | 7.8 (112 reviews) | 
| **Visibility** | 8.3 (198 reviews) | Not enough data | 8.5 (117 reviews) | 
| **Collaboration** | Feature Not Available | Not enough data | 8.3 (120 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **ZapScale** | N/A | N/A |
| **Vitally** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Totango (8):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)


**Unique to Vitally (2):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)


---
## Reviewer Demographics

### By Company Size

| Segment | Totango | ZapScale | Vitally | 
|---|---|---|---|
| **Small-Business** | 22.3% | 52.6% | 41.0% | 
| **Mid-Market** | 57.0% | 45.6% | 55.6% | 
| **Enterprise** | 20.7% | 1.8% | 3.4% | 

### By Industry

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

#### ZapScale

- **Information Technology and Services:** 36.8%
- **Computer Software:** 26.3%
- **Marketing and Advertising:** 12.3%
- **Financial Services:** 3.5%
- **Accounting:** 2.6%
- **Online Media:** 1.8%
- **Apparel & Fashion:** 1.8%
- **Consulting:** 0.9%
- **Animation:** 0.9%
- **Banking:** 0.9%
- **Other:** 12.3%

#### Vitally

- **Computer Software:** 44.1%
- **Information Technology and Services:** 22.8%
- **Financial Services:** 4.5%
- **Computer & Network Security:** 3.7%
- **Marketing and Advertising:** 3.4%
- **Human Resources:** 2.5%
- **Accounting:** 1.6%
- **Internet:** 1.5%
- **Education Management:** 1.3%
- **Construction:** 1.0%
- **Other:** 13.4%

---
## Alternatives

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1698 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1768 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)

### Alternatives to ZapScale

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1698 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Cloud Coach](https://www.g2.com/products/cloud-coach/reviews) — 4.5/5 stars (175 reviews)

### Alternatives to Vitally

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1698 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (851 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)

---
## Top Discussions

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

### ZapScale

No discussions available for this product.

### Vitally

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/totango-vs-zapscale-vs-vitally)