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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(655)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystVitally
Star Rating
(678)4.5 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Vitally excels in providing a comprehensive view of customer data, thanks to its robust integrations with platforms like Redshift, Jira, and Salesforce. Users appreciate being able to access a wealth of information on a single platform, which enhances their ability to manage customer relationships effectively.
- Users say that Catalyst stands out for its intuitive user interface, allowing teams to effortlessly view a significant amount of information on one page. This design feature is particularly beneficial for monitoring customer health and identifying renewal and expansion opportunities.
- According to verified reviews, Vitally's Playbooks feature is a game-changer for many users, enabling them to set up custom workflows tailored to client activity. This flexibility is highly valued across different departments, making it easier to adapt strategies based on specific account needs.
- Reviewers mention that while both products have similar star ratings, Vitally's higher G2 Score reflects greater overall user satisfaction. This is supported by a larger number of recent reviews, indicating that users are consistently pleased with their experience.
- Users highlight that Catalyst's modularity is a significant advantage, allowing teams to customize their experience based on specific needs. However, some users feel that Vitally's comprehensive toolset for managing customer health provides a more integrated approach to customer success.
- G2 reviewers note that while both platforms offer solid support, Vitally receives higher marks for the quality of its customer service. Users appreciate the proactive assistance and guidance they receive, which enhances their overall experience with the software.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableVitally
No pricing availableFree Trial
Catalyst
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.5
512
8.7
548
Ease of Use
8.7
520
8.4
566
Ease of Setup
8.3
209
8.1
309
Ease of Admin
8.5
147
8.7
206
Quality of Support
8.9
444
9.0
461
Has the product been a good partner in doing business?
9.2
147
9.3
206
Product Direction (% positive)
9.1
473
9.1
525
Features by Category
Customer Information
8.5
349
|
Verified
8.7
434
|
Verified
8.5
341
|
Verified
8.9
435
|
Verified
8.7
345
|
Verified
8.8
430
|
Verified
7.9
309
|
Verified
8.4
418
|
Verified
8.4
321
|
Verified
8.7
432
|
Verified
7.9
309
|
Verified
8.6
405
|
Verified
6.3
222
7.6
348
|
Verified
Predictions
8.1
302
|
Verified
8.1
405
|
Verified
7.6
265
|
Verified
7.7
371
|
Verified
7.9
254
8.5
389
|
Verified
Feature Not Available
6.7
324
|
Verified
Platform
8.4
331
|
Verified
8.5
412
|
Verified
7.9
295
|
Verified
8.4
393
|
Verified
7.7
282
|
Verified
8.2
378
|
Verified
8.2
293
|
Verified
8.5
388
|
Verified
8.0
309
|
Verified
8.2
401
|
Verified
8.3
316
|
Verified
8.7
406
|
Verified
8.6
301
|
Verified
8.8
392
|
Verified
8.7
269
|
Verified
8.8
362
|
Verified
8.5
321
|
Verified
8.9
399
|
Verified
8.6
302
|
Verified
8.8
386
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Customer Success
5.5
16
8.8
11
5.9
16
8.6
11
6.9
16
8.8
12
5.4
15
9.2
12
5.6
16
8.2
11
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
7.9
89
Feature Not Available
7.6
90
7.9
72
8.4
104
Intelligence
7.7
63
8.2
99
Feature Not Available
7.5
94
7.0
59
7.6
90
Mapping
Feature Not Available
7.5
88
Feature Not Available
8.0
96
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Categories
Categories
Shared Categories
Catalyst and Vitally are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
Vitally is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.2%
Information Technology and Services
17.2%
Marketing and Advertising
10.1%
Financial Services
5.1%
Computer & Network Security
3.7%
Other
23.7%
Computer Software
44.6%
Information Technology and Services
22.7%
Financial Services
4.2%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.5%
Discussions
Catalyst has no discussions with answers
Vitally has no discussions with answers
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