Link copied to clipboard # Catalyst vs Totango Comparison - What are their main differences? Share [ Export ](/compare/totango-catalyst/totango/export.csv) CatalystTotango[+ Add Product](#) Reviews **Catalyst** [ 4.5/5(659) ](https://www.g2.com/products/totango-catalyst/reviews#reviews) **Totango** [ 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews#reviews) Pricing **Catalyst** No pricing available **Totango** **Contact Us** Per Year ยท Enterprise **Pricing Insights** from reviews Time to Implement **Catalyst** 2 monthsFaster Based on 9 responses **Totango** 3 months Based on 16 responses Return on Investment **Catalyst** 11 months3 months sooner Based on 6 responses **Totango** 14 months Based on 13 responses Perceived Cost **Catalyst** $$$$$ **Totango** $$$$$ Average Discount **Catalyst** 13%2% more **Totango** 11% ![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst") ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") G2 offers free advice on this comparison. 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Pros & Cons **Catalyst** [ Ease of Use (45) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews)[ Automation (21) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews)[ Integration Issues (15) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews)[ Learning Curve (15) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) **Totango** [ Ease of Use (202) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1933925&qs=pros-and-cons#reviews)[ Customer Support (98) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1935846&qs=pros-and-cons#reviews)[ Learning Curve (83) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1929112&qs=pros-and-cons#reviews)[ Integration Issues (65) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1935849&qs=pros-and-cons#reviews) Integrations **Catalyst** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_31e69a09e6950642ebcc9db403e3d09c/pl-rating.png "Product Avatar Image") PL Rating ](https://www.g2.com/products/pl-rating/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/totango-catalyst/integrations) **Totango** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ View all ](https://www.g2.com/products/totango/integrations) Screenshots **Catalyst** ![Catalyst screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1430076/catalyst.png) **Totango** ![Totango screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/99807/totango-successblocs.png) Ratings Meets Requirements **Catalyst** 8.5 8.5517 **Totango** 8.3 8.3970 Ease of Use **Catalyst** 8.7 8.7525 **Totango** 8.2 8.2984 Ease of Setup **Catalyst** 8.2 8.2214 **Totango** 7.4 7.4494 Ease of Admin **Catalyst** 8.5 8.5148 **Totango** 7.8 7.8362 Quality of Support **Catalyst** 8.9 8.9449 **Totango** 8.4 8.4816 Has the product been a good partner in doing business? **Catalyst** 9.2 9.2148 **Totango** 8.6 8.6361 Product Direction (% positive) **Catalyst** 9.0 9.0478 **Totango** 8.7 8.7946 Features Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 7.7 376 7.9 822 Customer Information Customer Health Scores 8.5(won by 0.3) 350 | Verified 8.2 775 | Verified Customer Monitoring 8.5(won by 0.1) 342 | Verified 8.4 753 | Verified Customer Profiles 8.7(won by 0.3) 345 | Verified 8.4 748 | Verified Playbooks 7.9(won by 0.2) 309 | Verified 7.7 639 | Verified Customer Segments 8.4 321 | Verified 8.5(won by 0.1) 759 | Verified Product Engagement 7.9 310 | Verified 8.0(won by 0.1) 697 | Verified Surveys 6.3 222 7.3(won by 1.0) 569 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk 8.1(won by 0.3) 303 | Verified 7.8 667 | Verified Upsell Opportunities 7.6(won by 0.5) 266 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 634 | Verified Custom Triggers 7.9(tied score) 254 7.9(tied score) 674 | Verified Machine Learning Feature Not Available 6.6(won by default) 495 | Verified Platform Reporting & Dashboards 8.4(won by 0.4) 331 | Verified 8.0 756 | Verified Third-Party Integrations 7.9(won by 0.2) 295 | Verified 7.7 692 | Verified Data Import & Export Tools 7.7 282 | Verified 7.9(won by 0.2) 690 | Verified Workflow Capability 8.2(won by 0.2) 297 | Verified 8.0 701 | Verified Notifications 8.0(won by 0.1) 309 | Verified 7.9 726 | Verified Customization 8.3(won by 0.4) 318 | Verified 7.9 717 | Verified Scalability 8.6(won by 0.3) 302 | Verified 8.3 710 | Verified Data Security 8.7(won by 0.2) 269 | Verified 8.5 632 | Verified Performance & Reliability 8.5(won by 0.3) 323 | Verified 8.2 742 | Verified User, Role, and Access Management 8.6(won by 0.3) 302 | Verified 8.3 710 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Feature Not Available Feature Not Available AI Text Summarization Feature Not Available Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution 5.5 16 7.5(won by 2.0) 53 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-step Planning 5.9 16 7.8(won by 1.9) 52 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 6.9 16 8.0(won by 1.1) 51 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 5.4 15 7.7(won by 2.3) 51 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 5.6 16 7.6(won by 2.0) 52 (There is a greater than 0.5 difference between this product's rating and its competitors) Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Customer Data Platform (CDP)[Hide 53 FeaturesShow 53 Features](javascript:void(0);) 7.9 103 7.6 224 Data Sourcing Data Enrichment 8.2(won by 0.1) 88 8.1 178 | Verified Expandability 8.3(won by 0.2) 82 8.1 178 | Verified Content Marketing Feature Not Available 7.1(won by default) 110 Multiple Devices Feature Not Available 7.6(won by default) 113 Email Marketing Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Real-Time Data Not enough data Not enough data Intelligence Marketing Metrics 7.2(won by default) 64 Feature Not Available Predictive Modeling Feature Not Available 7.2(won by default) 157 | Verified Recommendation Engine Feature Not Available Feature Not Available Additional Functionality Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data A/B Testing Not enough data Not enough data Lead Generation Not enough data Not enough data Data Integration Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Lead Capture Not enough data Not enough data Contact Database Not enough data Not enough data Campaign Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data Lead Qualification Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Template Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Predictive Analytics Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Personalization Not enough data Not enough data Campaign Planning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Email Tracking Not enough data Not enough data Campaign Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Management Not enough data Not enough data Channel Management Not enough data Not enough data AI Copilot Not enough data Not enough data Audience Targeting Not enough data Not enough data GDPR Compliance Not enough data Not enough data Customer Profiles Not enough data Not enough data Customer Database Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Customer Revenue Optimization[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 7.4 95 7.7 92 Sales Team Flexible Sales Process 7.9(won by 0.5) 54 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 68 Playbooks 7.9(won by 0.3) 72 7.6 74 Training Mode Feature Not Available Feature Not Available Intelligence Opportunity Identification 7.7(won by 0.4) 63 7.3 72 Smart Content 7.0(won by 0.2) 59 6.8 62 Zero-touch Renewals Feature Not Available 6.8(won by default) 66 Mapping Multiple Org Charts Feature Not Available Feature Not Available Stakeholder Roles Feature Not Available Feature Not Available Agentic AI - Customer Revenue Optimization Autonomous Task Execution 7.1 8 8.6(won by 1.5) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.3 8 8.6(won by 1.3) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 7.1 8 8.1(won by 1.0) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 7.5 8 7.9(won by 0.4) 7 Proactive Assistance 7.1 8 8.3(won by 1.2) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 7.7 8 7.9(won by 0.2) 8 Customer Journey Mapping[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 7.5 60 7.7 192 Platform Basics Customizable Templates 7.9 56 8.0(won by 0.1) 143 Multi-user Access and Collaboration 7.9 50 8.2(won by 0.3) 139 Data Analytics 7.4 48 7.6(won by 0.2) 132 Exporting Feature Not Available 7.7(won by default) 146 Multiple Personas Feature Not Available Feature Not Available Predictive Analytics Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Campaign Analytics Not enough data Not enough data Website Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Agentic AI - Customer Journey Mapping Autonomous Task Execution 6.9 6 7.1(won by 0.2) 18 Additional Functionality Multi-Channel Marketing Not enough data Not enough data Map Creation Not enough data Not enough data Email Marketing Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Metrics Not enough data Not enough data Customer Database Not enough data Not enough data API Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Linking Not enough data Not enough data Whiteboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Visualization Not enough data Not enough data Collaboration Tools Not enough data Not enough data Brainstorming Not enough data Not enough data Conversion Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Personalization Not enough data Not enough data Customizable Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Customer Profiles Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Tagging Not enough data Not enough data Audience Targeting Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Data Import/Export Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Communication Management Not enough data Not enough data Attribution Modeling Not enough data Not enough data Action Management Not enough data Not enough data Map Sharing Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Generative AI Not enough data Not enough data Customer Touchpoints Not enough data Not enough data Customer Experience Management Not enough data Not enough data Diagramming Not enough data Not enough data Campaign Management Not enough data Not enough data A/B Testing Not enough data Not enough data Storyboarding Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customer Journey Analytics[Hide 13 FeaturesShow 13 Features](javascript:void(0);) 7.6 72 8.1 270 Platform Basics Dynamic Segmentation 7.4 60 8.4(won by 1.0) 228 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Journey Optimization 7.8 65 8.2(won by 0.4) 227 | Verified Platform Data Journey Reporting 7.6 63 8.0(won by 0.4) 221 | Verified Trends Reporting 7.5 63 7.9(won by 0.4) 222 | Verified Dashboards 8.5(won by 0.2) 69 8.3 242 | Verified Advanced Data Filtering 7.7 61 8.2(won by 0.5) 227 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Platform Additional Functionality Integrations 7.8 64 7.9(won by 0.1) 227 | Verified Automated Alerts 7.8 61 8.1(won by 0.3) 199 Journey Mapping Feature Not Available 8.2(won by default) 219 | Verified Agentic AI - Customer Journey Analytics Autonomous Task Execution 6.7 7 7.3(won by 0.6) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.6 7 8.4(won by 0.8) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 7.6 7 8.0(won by 0.4) 15 Proactive Assistance 7.1 7 7.8(won by 0.7) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 6.8 63 User Analysis Survey Implementation Not enough data 7.1(won by default) 50 Data Analysis Not enough data 7.0(won by default) 55 Real-Time Data Not enough data Not enough data Real-Time Notifications Not enough data Not enough data User Support User Segmentation Not enough data 7.9(won by default) 55 Multi-Language Support Not enough data 6.9(won by default) 39 Behavior-responsive Messaging Not enough data Feature Not Available Walkthrough Type Text Bubble Walkthroughs Not enough data 6.6(won by default) 41 Audio-visual Walkthroughs Not enough data Feature Not Available Platform Basics - Digital Adoption Platform Integration Not enough data 7.1(won by default) 7 Communications Not enough data 6.4(won by default) 7 Analytics - Digital Adoption Platform Analytics Not enough data 6.2(won by default) 7 Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Functions - Digital Adoption Platform Customer self-service Not enough data 7.1(won by default) 7 In-app guidance Not enough data 5.8(won by default) 8 Contextual Guidance Not enough data Not enough data Agentic AI - Digital Adoption Platform Adaptive Learning Not enough data Not enough data Asynchronous Learning Not enough data Not enough data Blended Learning Not enough data Not enough data Self-paced Learning Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data Generative AI Not enough data Not enough data Workflow Management Not enough data Not enough data AI Copilot Not enough data Not enough data Task Management Not enough data Not enough data Progress Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data In-App Training Not enough data Not enough data Behavior Tracking Not enough data Not enough data Gamification Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Customizable Fields Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data Launch Management Not enough data Not enough data Content Library Not enough data Not enough data API Not enough data Not enough data User Onboarding Not enough data Not enough data Customizable Branding Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Engagement Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data Data Quality Control Not enough data Not enough data Data Import/Export Not enough data Not enough data Employee Onboarding Not enough data Not enough data Self Service Tools Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Interactive Content Not enough data Not enough data Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Monitoring Not enough data Not enough data Training Management Not enough data Not enough data Communication Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Creation Not enough data Not enough data Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data 7.8 126 Analytics Net Promoter Score (NPS) Not enough data 8.1(won by default) 101 Customer Satisfaction (CSAT) Score Not enough data 8.2(won by default) 95 Customer Effort Score (CES) Not enough data Feature Not Available Gamification Not enough data Feature Not Available Customization Stakeholder Management Not enough data 8.0(won by default) 90 Multiple Branding Support Not enough data 7.6(won by default) 76 Multilanguage Support Not enough data Feature Not Available Vertical-specific Solutions Not enough data Feature Not Available Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 6.4(won by default) 51 AI Text Summarization Not enough data 6.4(won by default) 52 Generative AI Not enough data Not enough data Agentic AI - Experience Management Autonomous Task Execution Not enough data 8.1(won by default) 8 Cross-system Integration Not enough data 8.5(won by default) 8 Natural Language Interaction Not enough data 8.5(won by default) 8 Proactive Assistance Not enough data 8.5(won by default) 8 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multi-Channel Support Not enough data Not enough data Client Onboarding[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data 8.1 243 Onboarding Setup Workflows Not enough data 8.2(won by default) 221 Templates Not enough data 7.9(won by default) 212 Checklists Not enough data 8.0(won by default) 202 Project Tracking Monitoring Not enough data 8.2(won by default) 199 Content Not enough data 8.0(won by default) 195 Tasks Not enough data 8.4(won by default) 212 Optimization Not enough data 8.0(won by default) 193 Resources Not enough data Feature Not Available Kanban Board Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Communication Management Not enough data Not enough data Customer Engagement Portal Not enough data 7.9(won by default) 188 Customer Engagement Not enough data 8.0(won by default) 204 Branding Not enough data 7.7(won by default) 199 Visibility Not enough data 8.3(won by default) 198 Collaboration Not enough data Feature Not Available Customizable Branding Not enough data Not enough data Additional Functionality Commenting/Notes Not enough data Not enough data API Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Task Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Drag & Drop Not enough data Not enough data Performance Metrics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Time Tracking Not enough data Not enough data Data Security Not enough data Not enough data Single Sign On Not enough data Not enough data Activity Tracking Not enough data Not enough data Customizable Fields Not enough data Not enough data Content Management Not enough data Not enough data Churn Management Not enough data Not enough data Ad hoc Analysis Not enough data Not enough data Client Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Forecasting Not enough data Not enough data Mobile Access Not enough data Not enough data Form Builder Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Revenue Management Not enough data Not enough data Onboarding Not enough data Not enough data Workflow Management Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Compliance Management Not enough data Not enough data Client Database Not enough data Not enough data Electronic Forms Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Client Tracking Not enough data Not enough data To-Do List Not enough data Not enough data Document Management Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Tools Not enough data Not enough data Customer Segmentation Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Collaboration Tools Not enough data Not enough data Electronic Signature Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Audit Trail Not enough data Not enough data Reminders Not enough data Not enough data Online Payments Not enough data Not enough data Activity Dashboard Not enough data Not enough data Document Generation Not enough data Not enough data Real-Time Data Not enough data Not enough data CRM Not enough data Not enough data Email Management Not enough data Not enough data Multi-Language Not enough data Not enough data Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - SAP Store Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst")](https://www.g2.com/products/totango-catalyst/reviews) Catalyst Small-Business(50 or fewer emp.) 13.0% Mid-Market(51-1000 emp.) 74.8% Enterprise(\> 1000 emp.) 12.2% [![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")](https://www.g2.com/products/totango/reviews) Totango Small-Business(50 or fewer emp.) 22.3% Mid-Market(51-1000 emp.) 57.0% Enterprise(\> 1000 emp.) 20.7% Small-Business (50 or fewer emp.) 13.0% 22.3% Mid-Market (51-1000 emp.) 74.8% 57.0% Enterprise (\> 1000 emp.) 12.2% 20.7% Reviewers' Industry [![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst")](https://www.g2.com/products/totango-catalyst/reviews) Catalyst Computer Software 40.2% Information Technology and Services 17.2% Marketing and Advertising 10.1% Financial Services 5.0% Computer & Network Security 3.7% Other 23.8% [![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")](https://www.g2.com/products/totango/reviews) Totango Computer Software 36.2% Information Technology and Services 19.0% Telecommunications 4.3% Internet 3.4% Marketing and Advertising 3.4% Other 33.8% FAQs ## Catalyst vs Totango FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Totango vs Catalyst? Catalyst stands out from Totango with higher reviewer ratings for overall satisfaction, setup, and support, while Totango is noted for its customization and automation features. | [Totango](https://www.g2.com/products/totango/reviews) | [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) | | --- | --- | | 4.3/5 (1,150 reviews) | 4.5/5 (660 reviews) | | Mid-Market | Mid-Market | | 7.4 | 8.2 | | 8.4 | 8.9 | | Customization (97 all-time mentions) | Ease of Use (37 all-time mentions) | ### How do the pricing models of Totango and Catalyst compare? Catalyst is rated higher for value by reviewers, with a stronger Price/Cost satisfaction score than Totango. - **Totango:** In recent reviews, several reviewers mention that Totango's pricing model includes many add-ons and extra costs that can increase with utilization. - **Catalyst:** Recent reviews highlight Catalyst as a cost-effective solution, especially for small teams, with reviewers describing it as "the price is right" and easy to navigate. ### What are the best alternatives to Totango and Catalyst? The top three alternatives to Totango and Catalyst are ChurnZero, Custify, and Planhat. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150 reviews) | Mid-Market | Reviewers note extra costs for add-ons | Customization (97 all-time mentions) | | [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) | 4.5/5 (660 reviews) | Mid-Market | Described as cost-effective for small teams | Ease of Use (37 all-time mentions) | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609 reviews) | Mid-Market | โ€” | Automation and customer health insights | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527 reviews) | Small-Business | โ€” | Customer health monitoring | | [Planhat](https://www.g2.com/products/planhat/reviews) | 4.5/5 (955 reviews) | Mid-Market | โ€” | Customizable dashboards and reporting | ### Which Customer Success features should I prioritize when comparing Totango and Catalyst? Buyers should prioritize customization, automation, integrations, health scoring, and reporting when comparing Totango and Catalyst. - **Customization:** Totango (97 all-time mentions), Catalyst (14 all-time mentions) - **Automation:** Totango (79 all-time mentions), Catalyst (19 all-time mentions) - **Integrations:** Totango (75 all-time mentions), Catalyst (19 all-time mentions) - **Health Scoring:** Totango (70 all-time mentions), Catalyst (recent reviews highlight proactive health scoring) - **Reporting:** Totango (60 all-time mentions), Catalyst (recent reviews cite customizable dashboards and reporting) ### What are the pros and cons of Totango vs Catalyst? Totango's headline strength is customization, while Catalyst's is ease of use. - **Totango strengths:** Customization (97 all-time mentions), automation (79), integrations (75), health monitoring (71), and efficiency (94). - **Totango trade-offs:** Learning curve (83), integration issues (65), and some reviewers cite reporting limitations and initial setup complexity. - **Catalyst strengths:** Ease of use (37 all-time mentions), automation (19), customer engagement (19), integrations (19), and centralized information (15). - **Catalyst trade-offs:** Learning curve (14), integration issues (13), some reviewers note occasional bugs, limited advanced customization, and basic reporting compared to competitors. ### Is Totango or Catalyst better for small businesses? Catalyst is the better fit for small businesses, with reviewers highlighting its cost-effectiveness and ease of use for small teams. - **Totango:** Largest segment is Mid-Market; reviewers note a learning curve and extra costs for add-ons, which may be less ideal for small businesses. - **Catalyst:** Largest segment is Mid-Market; recent reviews from small teams describe Catalyst as affordable, easy to implement, and well-suited for quick onboarding. ### Which Customer Success platform has better integrations? Totango and Catalyst are rated similarly for integrations, with both products frequently cited for integration capabilities in reviews. - **Totango:** Integrations mentioned in 75 all-time reviews, with frequent references to Salesforce and Outlook integration. - **Catalyst:** Integrations mentioned in 19 all-time reviews, with reviewers highlighting Salesforce, Slack, and Zendesk integration. ### How do Totango and Catalyst compare on customer support? Catalyst is rated higher for Quality of Support, with a 0.5-point advantage over Totango (8.9 vs 8.4). - **Totango:** Reviewers mention helpful and responsive support in 98 all-time reviews, but some cite slow response times and unresolved issues. - **Catalyst:** Reviewers highlight responsive and open support, with 16 all-time mentions, and recent reviews describe the support team as helpful and receptive to feedback. ### Which is easier to implement, Totango or Catalyst? Catalyst is easier to implement than Totango, with a 0.8-point higher Ease of Setup score (8.2 vs 7.4). - **Totango:** Reviewers describe the initial setup as complex, with a learning curve and the need for admin or support assistance for advanced configurations. - **Catalyst:** Reviewers consistently cite quick onboarding, intuitive setup, and minimal hassle, especially for small teams and new users. ### Which product has better Tasks? Catalyst is favored for Tasks, with reviewers highlighting its task management and automation features. - **Totango:** Tasks are frequently mentioned in reviews as helpful for tracking activities, with 94 all-time mentions for efficiency and 62 for easy setup. - **Catalyst:** Reviewers consistently praise Catalyst for organizing tasks, providing checklists, and automating task workflows, with 19 all-time mentions for automation and 15 for easy setup. Alternatives **Catalyst Alternatives** ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") [ Gainsight Customer Success ](/products/gainsight-customer-success/reviews) **Totango Alternatives** ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") [ Gainsight Customer Success ](/products/gainsight-customer-success/reviews)