# Catalyst vs Heap Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Heap excels in user analytics, with its visual tools making it easy to analyze user behavior. Users appreciate the ability to log in and quickly search for events, allowing them to see how users interact with their product without needing extensive setup.
- **Users say** Catalyst stands out for its user interface, which allows for effortless navigation and viewing of information. Reviewers highlight its modularity as a significant advantage, making it a strong contender among customer success platforms.
- **According to verified reviews** , Heap has a higher overall satisfaction score, reflecting its strong performance in areas like dynamic segmentation and journey optimization. Users find these features particularly beneficial for improving user engagement and understanding customer journeys.
- **Reviewers mention** that while Catalyst has a slightly better ease of use rating, Heap's intuitive design and seamless integration of product and website data make it a favorite for those who want a straightforward experience without a steep learning curve.
- **G2 reviewers highlight** that Heap's implementation process is quick and efficient, with users noting that after the initial setup, they can easily access the data they need without ongoing configuration challenges. This ease of setup is a significant plus for teams looking to get started quickly.
- **Users report** that Catalyst provides excellent support and partnership, with a high score in being a good business partner. This is particularly valuable for teams that rely on consistent updates and insights into customer health and churn risk, making it a reliable choice for customer success management.



| | Catalyst | Heap | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 660 | 1,097 | 
| **Largest Market Segment** | Mid-Market (74.8% of reviews) | Mid-Market (54.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Catalyst

Pros:
- Ease of Use (45 reviews)
- Automation (21 reviews)

Cons:
- Integration Issues (15 reviews)
- Learning Curve (15 reviews)

### Heap

Pros:
- Ease of Use (7 reviews)
- Insights (5 reviews)

Cons:
- Data Inaccuracy (4 reviews)
- Data Management Issues (3 reviews)

---
## Ratings Comparison
| Rating | Catalyst | Heap | 
|---|---|---|
  | **Meets Requirements** | 8.5 (517 reviews) | 8.6 (857 reviews) | 
  | **Ease of Use** | 8.7 (525 reviews) | 8.1 (867 reviews) | 
  | **Ease of Setup** | 8.2 (214 reviews) | 8.5 (315 reviews) | 
  | **Ease of Admin** | 8.5 (148 reviews) | 8.6 (317 reviews) | 
  | **Quality of Support** | 8.9 (449 reviews) | 8.7 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (148 reviews) | 8.8 (299 reviews) | 
  | **Product Direction (% positive)** | 9.0 (478 reviews) | 8.7 (796 reviews) | 

---
## Pricing

### Catalyst

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Heap

#### Entry-Level Pricing

Plan: Free

Price: Contact Us

Description: Find product-market fit

Key Features:
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources

[Browse all 4 editions](https://www.g2.com/products/heap/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 8.3/10 | 564 |

#### Metrics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | 8.6 (397 reviews) | 
| **Engagement** | Not enough data | 8.4 (365 reviews) | 
| **Entry and Exit Pages** | Not enough data | 8.3 (327 reviews) | 
| **Standard Event Tracking** | Not enough data | 9.0 (398 reviews) | 
| **Custom Event Tracking** | Not enough data | 8.8 (391 reviews) | 
| **Retention** | Not enough data | 8.0 (305 reviews) | 
| **Return** | Not enough data | 8.1 (279 reviews) | 
| **Conversions** | Not enough data | 8.7 (347 reviews) | 
| **Funnels** | Not enough data | 8.7 (368 reviews) | 

#### Reporting

| Feature | Catalyst | Heap | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | 8.6 (365 reviews) | 
| **Trending** | Not enough data | 8.0 (293 reviews) | 
| **Retroactive Reporting** | Not enough data | 8.7 (330 reviews) | 
| **Segmentation** | Not enough data | 8.3 (358 reviews) | 
| **Mobile Reporting** | Not enough data | 8.2 (205 reviews) | 
| **Unification Across Devices** | Not enough data | 8.4 (225 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (375 reviews) | 

#### Other

| Feature | Catalyst | Heap | 
|---|---|---|
| **User Data** | Not enough data | 8.4 (339 reviews) | 
| **Site Search Reporting** | Not enough data | 8.0 (185 reviews) | 
| **Load Time Monitoring** | Not enough data | Feature Not Available | 
| **Campaign Tracking** | Not enough data | 8.2 (214 reviews) | 
| **E-Commerce** | Not enough data | 8.1 (149 reviews) | 
| **Promotional Messages** | Not enough data | 8.0 (45 reviews) | 
| **Administration Alerts** | Not enough data | 7.9 (47 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Catalyst | Heap | 
|---|---|---|
| **API / Integrations** | Not enough data | 8.4 (274 reviews) | 
| **QA Testing** | Not enough data | 8.6 (99 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (412 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (388 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.7/10 | 376 |
| **Heap** | N/A | N/A |

#### Customer Information

| Feature | Catalyst | Heap | 
|---|---|---|
| **Customer Health Scores** | 8.5 (350 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (342 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (345 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 7.9 (309 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.4 (321 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (310 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 6.3 (222 reviews) | Not enough data | 

#### Predictions

| Feature | Catalyst | Heap | 
|---|---|---|
| **Churn Risk** | 8.1 (303 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.6 (266 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 7.9 (254 reviews) | Not enough data | 
| **Machine Learning** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Catalyst | Heap | 
|---|---|---|
| **Reporting & Dashboards** | 8.4 (331 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (295 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.7 (282 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (297 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.0 (309 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.3 (318 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (302 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.5 (323 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (302 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Catalyst | Heap | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Catalyst | Heap | 
|---|---|---|
| **Autonomous Task Execution** | 5.5 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.4 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (16 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 8.3/10 | 118 |

#### User Identification

| Feature | Catalyst | Heap | 
|---|---|---|
| **Demographics** | Not enough data | 8.1 (41 reviews) | 
| **User Segmentation** | Not enough data | 8.6 (94 reviews) | 
| **Geolocation** | Not enough data | 8.5 (68 reviews) | 

#### Tracking & Reporting

| Feature | Catalyst | Heap | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 8.6 (102 reviews) | 
| **Real-Time Insights** | Not enough data | 8.4 (93 reviews) | 
| **Attribution** | Not enough data | 8.1 (80 reviews) | 
| **Dashboard** | Not enough data | 8.1 (97 reviews) | 
| **User Path Tracking** | Not enough data | 8.2 (96 reviews) | 
| **User Activity History** | Not enough data | 8.4 (90 reviews) | 

#### Metrics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Engagement** | Not enough data | 8.3 (65 reviews) | 
| **Exit Tracking** | Not enough data | 7.9 (51 reviews) | 
| **Retention** | Not enough data | 8.0 (56 reviews) | 
| **Return** | Not enough data | 8.2 (57 reviews) | 
| **Conversions** | Not enough data | 8.4 (68 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 9.1/10 | 85 |

#### User Behavior

| Feature | Catalyst | Heap | 
|---|---|---|
| **Click Tracking** | Not enough data | 9.4 (83 reviews) | 
| **Mouse Movement ** | Not enough data | 9.0 (73 reviews) | 
| **Frustration Tracking** | Not enough data | 9.0 (69 reviews) | 

#### A/B Testing 

| Feature | Catalyst | Heap | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 9.1 (52 reviews) | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | 9.3 (61 reviews) | 
| **Notes** | Not enough data | 9.3 (44 reviews) | 

#### Visitor Information

| Feature | Catalyst | Heap | 
|---|---|---|
| **User Identification** | Not enough data | 9.3 (66 reviews) | 
| **Search Box** | Not enough data | 8.9 (61 reviews) | 

#### Agentic AI - Session Replay

| Feature | Catalyst | Heap | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 8.3/10 | 413 |

#### Product Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.3 (299 reviews) | 
| **User-Level Analytics** | Not enough data | 8.7 (358 reviews) | 
| **Segmentation** | Not enough data | 8.5 (326 reviews) | 
| **Funnels** | Not enough data | 8.7 (351 reviews) | 
| **Alerts** | Not enough data | 7.9 (104 reviews) | 
| **Multi-Product Analytics** | Not enough data | 8.4 (222 reviews) | 
| **User Scoring** | Not enough data | 7.8 (91 reviews) | 
| **Integrations** | Not enough data | 8.3 (254 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 8.2/10 | 95 |

#### Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Reports** | Not enough data | 8.6 (85 reviews) | 
| **Dashboard** | Not enough data | 8.4 (87 reviews) | 
| **Web Analytics** | Not enough data | 8.6 (83 reviews) | 
| **Campaign Tracking** | Not enough data | 8.2 (69 reviews) | 
| **Customer Demographics** | Not enough data | 7.8 (72 reviews) | 
| **Predictive Analytics** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Catalyst | Heap | 
|---|---|---|
| **Data Storage** | Not enough data | 8.1 (69 reviews) | 
| **A/B Testing** | Not enough data | 8.2 (50 reviews) | 
| **Integrations** | Not enough data | 8.5 (65 reviews) | 

#### Generative AI

| Feature | Catalyst | Heap | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.9/10 | 103 |
| **Heap** | N/A | N/A |

#### Data Sourcing

| Feature | Catalyst | Heap | 
|---|---|---|
| **Data Enrichment** | 8.2 (88 reviews) | Not enough data | 
| **Expandability** | 8.3 (82 reviews) | Not enough data | 
| **Content Marketing** | Feature Not Available | Not enough data | 
| **Multiple Devices** | Feature Not Available | Not enough data | 

#### Intelligence

| Feature | Catalyst | Heap | 
|---|---|---|
| **Marketing Metrics** | 7.2 (64 reviews) | Not enough data | 
| **Predictive Modeling** | Feature Not Available | Not enough data | 
| **Recommendation Engine** | Feature Not Available | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.4/10 | 95 |
| **Heap** | N/A | N/A |

#### Sales Team

| Feature | Catalyst | Heap | 
|---|---|---|
| **Flexible Sales Process** | 7.9 (54 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (72 reviews) | Not enough data | 

#### Intelligence

| Feature | Catalyst | Heap | 
|---|---|---|
| **Opportunity Identification** | 7.7 (63 reviews) | Not enough data | 
| **Zero-touch Renewals** | Feature Not Available | Not enough data | 
| **Smart Content** | 7.0 (59 reviews) | Not enough data | 

#### Mapping

| Feature | Catalyst | Heap | 
|---|---|---|
| **Multiple Org Charts** | Feature Not Available | Not enough data | 
| **Stakeholder Roles** | Feature Not Available | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Catalyst | Heap | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (8 reviews) | Not enough data | 
| **Decision Making** | 7.7 (8 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.5/10 | 60 |
| **Heap** | N/A | N/A |

#### Platform Basics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Templates** | 7.9 (56 reviews) | Not enough data | 
| **Exporting** | Feature Not Available | Not enough data | 
| **Multi-user Access and Collaboration** | 7.9 (50 reviews) | Not enough data | 
| **Multiple Personas** | Feature Not Available | Not enough data | 
| **Data Analytics ** | 7.4 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Catalyst | Heap | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (6 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.6/10 | 72 |
| **Heap** | 8.9/10 | 36 |

#### Platform Basics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Dynamic Segmentation** | 7.4 (60 reviews) | 9.2 (30 reviews) | 
| **Journey Optimization** | 7.8 (65 reviews) | 9.2 (31 reviews) | 

#### Platform Data

| Feature | Catalyst | Heap | 
|---|---|---|
| **Journey Reporting** | 7.6 (63 reviews) | 9.1 (32 reviews) | 
| **Trends Reporting** | 7.5 (63 reviews) | 8.7 (34 reviews) | 
| **Dashboards** | 8.5 (69 reviews) | 9.2 (33 reviews) | 
| **Advanced Data Filtering** | 7.7 (61 reviews) | 8.9 (33 reviews) | 

#### Platform Additional Functionality

| Feature | Catalyst | Heap | 
|---|---|---|
| **Journey Mapping** | Feature Not Available | 9.2 (33 reviews) | 
| **Integrations** | 7.8 (64 reviews) | 8.9 (31 reviews) | 
| **Automated Alerts** | 7.8 (61 reviews) | 7.9 (15 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (7 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 9.2/10 | 32 |

#### Generative AI

| Feature | Catalyst | Heap | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Catalyst | Heap | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.7 (18 reviews) | 
| **Survey Deployment** | Not enough data | 9.1 (23 reviews) | 
| **Feedback Collection** | Not enough data | 9.0 (26 reviews) | 
| **Device Responsiveness** | Not enough data | 9.3 (25 reviews) | 

#### Process Management

| Feature | Catalyst | Heap | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 9.1 (23 reviews) | 
| **Trigger Alerts** | Not enough data | 9.1 (23 reviews) | 
| **Real-Time Analysis** | Not enough data | 9.4 (26 reviews) | 
| **Real-Time Action** | Not enough data | 9.3 (25 reviews) | 

#### System Management

| Feature | Catalyst | Heap | 
|---|---|---|
| **Security** | Not enough data | 9.4 (20 reviews) | 
| **System Monitoring** | Not enough data | 9.3 (14 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 8.2/10 | 78 |

#### Metrics

| Feature | Catalyst | Heap | 
|---|---|---|
| **Engagement** | Not enough data | 8.3 (65 reviews) | 
| **Exit Tracking** | Not enough data | 7.9 (51 reviews) | 
| **Retention** | Not enough data | 8.0 (56 reviews) | 
| **Return** | Not enough data | 8.2 (57 reviews) | 
| **Conversions** | Not enough data | 8.4 (68 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Heap** | 8.4/10 | 80 |

#### Variation Testing

| Feature | Catalyst | Heap | 
|---|---|---|
| **A/B Testing** | Not enough data | 8.5 (37 reviews) | 
| **WYSIWYG Editor** | Not enough data | Feature Not Available | 
| **Conversion Goal** | Not enough data | 8.7 (45 reviews) | 
| **Percentage of Traffic** | Not enough data | 8.6 (45 reviews) | 
| **Confidence Level** | Not enough data | 8.3 (43 reviews) | 
| **Multivariant Testing** | Not enough data | 8.2 (29 reviews) | 

#### Reporting

| Feature | Catalyst | Heap | 
|---|---|---|
| **Segmentation** | Not enough data | 8.4 (64 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.2 (65 reviews) | 

#### Personalization

| Feature | Catalyst | Heap | 
|---|---|---|
| **Standard Targeting** | Not enough data | 8.3 (32 reviews) | 
| **Custom Targeting** | Not enough data | 8.3 (31 reviews) | 
| **Data Segmentation** | Not enough data | 8.3 (38 reviews) | 

#### Administration

| Feature | Catalyst | Heap | 
|---|---|---|
| **API / Integrations** | Not enough data | 8.1 (52 reviews) | 
| **QA Testing** | Not enough data | 7.8 (15 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (62 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (63 reviews) | 

---
## Categories
**Shared Categories (1):** [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Catalyst (4):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping)

**Unique to Heap (7):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Catalyst | Heap | 
|---|---|---|
| **Small-Business** | 13.0% | 34.6% | 
| **Mid-Market** | 74.8% | 54.1% | 
| **Enterprise** | 12.2% | 11.3% | 

### By Industry

#### Catalyst

- **Computer Software:** 40.2%
- **Information Technology and Services:** 17.2%
- **Marketing and Advertising:** 10.1%
- **Financial Services:** 5.0%
- **Computer & Network Security:** 3.7%
- **Education Management:** 2.1%
- **Internet:** 2.0%
- **Staffing and Recruiting:** 1.8%
- **Hospital & Health Care:** 1.4%
- **Mental Health Care:** 1.4%
- **Other:** 15.1%

#### Heap

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.0%
- **Marketing and Advertising:** 7.6%
- **Internet:** 5.4%
- **Retail:** 4.8%
- **Real Estate:** 3.6%
- **Automotive:** 3.2%
- **Insurance:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to Catalyst

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1594 reviews)
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- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1360 reviews)

### Alternatives to Heap

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- [Kissmetrics](https://www.g2.com/products/kissmetrics/reviews) — 4.1/5 stars (168 reviews)
- [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) — 4.4/5 stars (207 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2922 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

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## Top Discussions

### Catalyst

No discussions available for this product.

### Heap

- Title: [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) — 1 comment, 1 upvote
  > **Top comment:** "You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.

The ideal way to do this is to centralize Heap..."
- Title: [How do I know the numbers I'm getting are correct](https://www.g2.com/discussions/34118-how-do-i-know-the-numbers-i-m-getting-are-correct) — 1 comment
  > **Top comment:** "When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show..."
- Title: [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Pendo"
- Title: [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Auryc has the ability to track a single user across multiple sessions and even multiple devices.  
"
- Title: [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Auryc offers flexible data retention options based upon your specific data, analysis, auditing, and compliance needs.  Some Auryc clients choose to retain..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/totango-catalyst-vs-heap)