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Compare TOPdesk and Vivantio 
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $59.00 1 Agent License Per Month
TOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskVivantio
Star Rating
(298)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioTOPdesk vs Vivantio
- Reviewers felt that Vivantio meets the needs of their business better than TOPdesk.
- When comparing quality of ongoing product support, reviewers felt that Vivantio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over Vivantio.
Pricing
Entry-Level Pricing
TOPdesk
No pricing availableVivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
TOPdesk
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.5
24
8.7
277
Ease of Use
8.0
23
8.6
278
Ease of Setup
7.3
5
8.1
146
Ease of Admin
Not enough data
8.4
143
Quality of Support
8.8
20
9.0
255
Has the product been a good partner in doing business?
8.3
5
8.9
137
Product Direction (% positive)
9.5
24
9.1
272
Features by Category
Ticket and Case Management
Not enough data
8.8
140
Not enough data
8.6
139
Not enough data
8.5
133
Not enough data
8.6
131
Not enough data
8.7
135
Not enough data
8.6
134
Not enough data
8.6
131
Not enough data
8.3
124
Generative AI
Not enough data
7.5
66
Not enough data
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
129
Not enough data
8.7
135
Not enough data
7.3
81
Not enough data
7.0
81
Not enough data
7.1
77
Platform
Not enough data
7.5
100
Not enough data
8.1
117
Not enough data
8.5
122
Not enough data
7.8
108
Not enough data
8.0
125
Not enough data
8.3
125
Administration
8.8
10
|
Verified
8.6
38
8.3
10
|
Verified
8.0
39
8.8
10
|
Verified
8.2
48
Service Desk
8.8
10
|
Verified
8.8
49
8.3
10
|
Verified
8.8
50
8.2
10
|
Verified
8.3
47
Management
8.3
10
|
Verified
8.3
48
8.7
9
|
Verified
8.8
45
8.5
10
|
Verified
8.9
39
8.3
10
|
Verified
8.5
37
8.5
9
|
Verified
8.5
29
Functionality
9.0
10
|
Verified
8.8
49
8.0
9
8.8
41
8.8
10
|
Verified
8.6
40
8.5
10
|
Verified
8.2
46
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.8
19
8.5
133
8.4
20
8.8
148
9.1
19
8.7
155
8.6
18
8.1
132
8.1
18
8.1
126
Reporting
8.2
19
8.3
150
8.4
19
8.2
139
8.3
17
8.0
117
Access & Usability
8.6
15
7.4
110
8.8
18
8.4
142
8.8
16
8.5
119
8.0
16
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TOPdesk and Vivantio are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
TOPdesk has no unique categories
Vivantio is categorized as HR Service Delivery, IT Asset Management, HR Case Management, Help Desk, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Information Technology and Services
18.9%
Outsourcing/Offshoring
14.1%
Telecommunications
7.4%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.9%
Alternatives
Discussions
TOPdesk has no discussions with answers
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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