# TOPdesk, Track-It! vs BMC FootPrints Comparison

| | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 3.7 out of 5 | 3.5 out of 5 | 
| **Total Reviews** | 30 | 100 | 57 | 
| **Largest Market Segment** | Mid-Market (46.4% of reviews) | Mid-Market (57.7% of reviews) | Enterprise (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### TOPdesk

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Ticketing Issues (2 reviews)
- Access Control (1 reviews)

### Track-It!

**Not enough data**

### BMC FootPrints

**Not enough data**

---
## Ratings Comparison
| Rating | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (24 reviews) | 7.8 (86 reviews) | 7.4 (52 reviews) | 
  | **Ease of Use** | 8.0 (23 reviews) | 7.9 (88 reviews) | 6.9 (51 reviews) | 
  | **Ease of Setup** | 7.3 (5 reviews) | 7.6 (51 reviews) | 6.8 (21 reviews) | 
  | **Ease of Admin** | Not enough data | 7.9 (52 reviews) | 6.7 (19 reviews) | 
  | **Quality of Support** | 8.8 (20 reviews) | 7.7 (66 reviews) | 7.7 (40 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (5 reviews) | 8.1 (50 reviews) | 8.1 (18 reviews) | 
  | **Product Direction (% positive)** | 9.5 (24 reviews) | 5.7 (85 reviews) | 4.7 (51 reviews) | 

---
## Pricing

### TOPdesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Track-It!

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### BMC FootPrints

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **TOPdesk** | N/A | N/A |
| **Track-It!** | 7.9/10 | 18 |
| **BMC FootPrints** | N/A | N/A |

#### Ticket and Case Management

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.4 (16 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | 7.4 (16 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | 8.0 (16 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | 7.9 (14 reviews) | Not enough data | 
| **SLA Management** | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 7.5 (16 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 7.6 (15 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.2 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (11 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | 8.2 (14 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Voice** | Not enough data | 7.9 (8 reviews) | Not enough data | 

#### Platform

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 7.7 (8 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | 8.5 (10 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | 7.7 (14 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 7.6 (13 reviews) ✓ Verified | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **TOPdesk** | 8.5/10 | 11 |
| **Track-It!** | 7.7/10 | 11 |
| **BMC FootPrints** | 7.1/10 | 9 |

#### Administration

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Change Management** | 8.8 (10 reviews) ✓ Verified | 6.9 (8 reviews) ✓ Verified | 5.6 (6 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (10 reviews) ✓ Verified | 8.1 (8 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (10 reviews) ✓ Verified | 7.4 (9 reviews) ✓ Verified | 6.4 (7 reviews) ✓ Verified | 

#### Service Desk

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Help Desk** | 8.8 (10 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 8.1 (9 reviews) ✓ Verified | 
| **Incident Reports** | 8.3 (10 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 7.5 (8 reviews) ✓ Verified | 
| **Process Workflow** | 8.2 (10 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 6.5 (8 reviews) ✓ Verified | 

#### Management

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Reporting** | 8.3 (10 reviews) ✓ Verified | 7.5 (6 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.7 (9 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.5 (10 reviews) ✓ Verified | 6.3 (5 reviews) | Not enough data | 
| **Asset Management** | 8.3 (10 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.5 (9 reviews) ✓ Verified | 8.1 (6 reviews) | Not enough data | 

#### Functionality

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Ticketing System** | 9.0 (10 reviews) ✓ Verified | 8.9 (6 reviews) ✓ Verified | 8.7 (5 reviews) ✓ Verified | 
| **Performance Logging** | 8.0 (9 reviews) | 6.3 (5 reviews) | Not enough data | 
| **Alerting** | 8.8 (10 reviews) ✓ Verified | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.5 (10 reviews) ✓ Verified | 6.4 (6 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **TOPdesk** | 8.5/10 | 23 |
| **Track-It!** | 7.4/10 | 43 |
| **BMC FootPrints** | 7.7/10 | 29 |

#### Incident Management

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.8 (19 reviews) | 7.4 (36 reviews) | 8.2 (28 reviews) | 
| **Ticket Prioritization** | 8.4 (20 reviews) | 7.5 (38 reviews) | 8.3 (26 reviews) | 
| **Ticket Notifications** | 9.1 (19 reviews) | 8.5 (40 reviews) | 8.4 (28 reviews) | 
| **Knowledge Base** | 8.6 (18 reviews) | 6.5 (32 reviews) | 7.9 (22 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (18 reviews) | 6.8 (33 reviews) | 7.9 (20 reviews) | 

#### Reporting

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Dashboards** | 8.2 (19 reviews) | 7.2 (35 reviews) | 7.8 (27 reviews) | 
| **Time Tracking** | 8.4 (19 reviews) | 7.8 (29 reviews) | 8.3 (22 reviews) | 
| **Surveys** | 8.3 (17 reviews) | 6.7 (24 reviews) | 7.1 (17 reviews) | 

#### Access & Usability

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Mobile** | 8.6 (15 reviews) | 6.7 (20 reviews) | 5.3 (12 reviews) | 
| **Self Service** | 8.8 (18 reviews) | 7.5 (31 reviews) | 8.0 (23 reviews) | 
| **Active Directory** | 8.8 (16 reviews) | 8.3 (32 reviews) | 8.4 (21 reviews) | 
| **Multi-Channel Access** | 8.0 (16 reviews) | Feature Not Available | 7.2 (17 reviews) | 

#### Agentic AI - Service Desk

| Feature | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to Track-It! (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | TOPdesk | Track-It! | BMC FootPrints | 
|---|---|---|---|
| **Small-Business** | 14.3% | 14.4% | 5.3% | 
| **Mid-Market** | 46.4% | 57.7% | 36.8% | 
| **Enterprise** | 39.3% | 27.8% | 57.9% | 

### By Industry

#### TOPdesk

- **Computer Software:** 10.7%
- **Retail:** 7.1%
- **Primary/Secondary Education:** 7.1%
- **Higher Education:** 7.1%
- **Consumer Goods:** 7.1%
- **Education Management:** 7.1%
- **Banking:** 3.6%
- **Business Supplies and Equipment:** 3.6%
- **Chemicals:** 3.6%
- **Computer & Network Security:** 3.6%
- **Other:** 39.3%

#### Track-It!

- **Information Technology and Services:** 13.3%
- **Hospital & Health Care:** 6.1%
- **Higher Education:** 6.1%
- **Utilities:** 4.1%
- **Law Practice:** 4.1%
- **Retail:** 4.1%
- **Government Administration:** 4.1%
- **Insurance:** 3.1%
- **Machinery:** 3.1%
- **Computer Software:** 3.1%
- **Other:** 49.0%

#### BMC FootPrints

- **Higher Education:** 28.1%
- **Law Practice:** 19.3%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 7.0%
- **Education Management:** 5.3%
- **Computer Software:** 3.5%
- **Legal Services:** 3.5%
- **Banking:** 1.8%
- **Broadcast Media:** 1.8%
- **Government Administration:** 1.8%
- **Other:** 14.0%

---
## Alternatives

### Alternatives to TOPdesk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12462 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)

### Alternatives to Track-It!

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)

### Alternatives to BMC FootPrints

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)

---
## Top Discussions

### TOPdesk

No discussions available for this product.

### Track-It!

No discussions available for this product.

### BMC FootPrints

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/topdesk-vs-track-it-vs-bmc-footprints)