Compare TOPdesk and Track-It! 
Featured Products
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
TOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!TOPdesk vs Track-It!
- Reviewers felt that TOPdesk meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over Track-It!.
Pricing
Entry-Level Pricing
TOPdesk
No pricing availableTrack-It!
No pricing availableFree Trial
TOPdesk
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
8.5
24
7.8
86
Ease of Use
8.0
23
7.9
88
Ease of Setup
7.3
5
7.6
51
Ease of Admin
Not enough data
7.9
52
Quality of Support
8.8
20
7.7
66
Has the product been a good partner in doing business?
8.3
5
8.1
50
Product Direction (% positive)
9.5
24
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
8.8
10
|
Verified
6.9
8
|
Verified
8.3
10
|
Verified
8.1
8
|
Verified
8.8
10
|
Verified
7.4
9
|
Verified
Service Desk
8.8
10
|
Verified
8.3
10
|
Verified
8.3
10
|
Verified
8.8
10
|
Verified
8.2
10
|
Verified
8.3
10
|
Verified
Management
8.3
10
|
Verified
7.5
6
|
Verified
8.7
9
|
Verified
8.1
6
|
Verified
8.5
10
|
Verified
6.3
5
8.3
10
|
Verified
8.3
5
|
Verified
8.5
9
|
Verified
8.1
6
Functionality
9.0
10
|
Verified
8.9
6
|
Verified
8.0
9
6.3
5
8.8
10
|
Verified
7.2
6
|
Verified
8.5
10
|
Verified
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.8
19
7.4
36
8.4
20
7.5
38
9.1
19
8.5
40
8.6
18
6.5
32
8.1
18
6.8
33
Reporting
8.2
19
7.2
35
8.4
19
7.8
29
8.3
17
6.7
24
Access & Usability
8.6
15
6.7
20
8.8
18
7.5
31
8.8
16
8.3
32
8.0
16
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TOPdesk and Track-It! are categorized as Service Desk and IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Law Practice
4.1%
Other
66.3%
Alternatives
Discussions
TOPdesk has no discussions with answers
Track-It! has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
