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Compare Toonimo and Zoho Desk

See this
side-by-side comparison of Toonimo vs. Zoho Desk
based on preference data from user reviews. Toonimo rates 4.3/5 stars with 12 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Toonimo
Toonimo
(12)
4.3 out of 5
Toonimo
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Toonimo
Toonimo
Zoho Desk
Zoho Desk
Market Segments
Toonimo
Toonimo
Small-Business (41.7% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Toonimo
Toonimo
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Toonimo vs Zoho Desk

When assessing the two solutions, reviewers found Toonimo easier to use, set up, and administer. Reviewers also preferred doing business with Toonimo overall.

  • Reviewers felt that Toonimo meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Toonimo is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Toonimo over Zoho Desk.
Categories
Shared Categories
Toonimo
Toonimo
Zoho Desk
Zoho Desk
Toonimo and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Toonimo
Toonimo Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Toonimo
Toonimo
9.3
Responses: 12
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Toonimo
Toonimo
8.8
Responses: 12
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Toonimo
Toonimo
8.7
Responses: 10
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Toonimo
Toonimo
8.7
Responses: 9
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Toonimo
Toonimo
9.6
Responses: 12
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Toonimo
Toonimo
8.8
Responses: 10
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Toonimo
Toonimo
9.0
Responses: 12
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
Toonimo
Toonimo
9.7
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Toonimo
Toonimo
9.7
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Toonimo
Toonimo
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Toonimo
Toonimo
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Toonimo
Toonimo
9.3
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Toonimo
Toonimo
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Toonimo
Toonimo
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Toonimo
Toonimo
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of both Toonimo and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Toonimo
Toonimo
41.7%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Toonimo
Toonimo
41.7%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Toonimo
Toonimo
16.7%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Toonimo
Toonimo Industry
Computer Software
25.0%
Financial Services
16.7%
Pharmaceuticals
8.3%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Other
33.3%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Toonimo
G
Executive Sponsor in Marketing and Advertising

My experience with the professional services team was very positive. The product is intuitive and easy to use

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Toonimo
GF
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Toonimo
Toonimo Discussions
Do you offer on-premise installations?
1 comment
Offical Response from Toonimo
Toonimo's standard offering is SaaS, however, we do provide on-premise deployments in a few available configurations.Read more
Which languages are included in your audio walkthroughs?
1 comment
Offical Response from Toonimo
Toonimo can play audio in ANY language. It can also trigger the appropriate language audio based on the geographic region your website users are coming from.Read more
How long is the deployment process?
1 comment
Offical Response from Toonimo
The deployment of Toonimo depends on the complexity of the use cases. For a simple deployment of 1-2 use cases, the end-to-end deployment usually takes...Read more
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Toonimo
Toonimo Screenshots
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