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Compare Toky and VanillaSoft

See this
side-by-side comparison of Toky vs. VanillaSoft
based on preference data from user reviews. Toky rates 3.7/5 stars with 26 reviews. By contrast, VanillaSoft rates 4.6/5 stars with 321 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Toky
Toky
(26)
3.7 out of 5
Toky
VanillaSoft
VanillaSoft
(321)
4.6 out of 5
VanillaSoft
Optimized for quick response
Star Rating
VanillaSoft
VanillaSoft
Market Segments
Toky
Toky
Small-Business (80.0% of reviews)
VanillaSoft
VanillaSoft
Small-Business (61.9% of reviews)
Entry Level Price
Toky
Toky
$20 user/month (billed annually)
VanillaSoft
VanillaSoft
$80 per user per month

Toky vs VanillaSoft

When assessing the two solutions, reviewers found VanillaSoft easier to use, set up, and administer. Reviewers also preferred doing business with VanillaSoft overall.

  • Reviewers felt that VanillaSoft meets the needs of their business better than Toky.
  • When comparing quality of ongoing product support, reviewers felt that VanillaSoft is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of VanillaSoft over Toky.
Categories
Shared Categories
Toky
Toky
VanillaSoft
VanillaSoft
Toky and VanillaSoft are categorized as Outbound Call Tracking
Unique Categories
VanillaSoft
VanillaSoft is categorized as Sales Performance Management, Lead Scoring, and Sales Engagement
Pricing
Toky
Toky Pricing
ENTREPRENEUR
$20user/month (billed annually)
BUSINESS
$30agent/month (billed annually)
ENTERPRISE PLAN
Contact Usfor detailed enterprise pricing
Free Trial
VanillaSoft
VanillaSoft Pricing
Base Platform
$80per user per month
Free Trial
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Ratings
Meets Requirements
Toky
Toky
7.3
Responses: 22
VanillaSoft
VanillaSoft
9.2
Responses: 252
Ease of Use
Toky
Toky
7.5
Responses: 23
VanillaSoft
VanillaSoft
9.3
Responses: 251
Ease of Setup
Toky
Toky
8.1
Responses: 17
VanillaSoft
VanillaSoft
8.4
Responses: 100
Ease of Admin
Toky
Toky
8.1
Responses: 17
VanillaSoft
VanillaSoft
8.8
Responses: 100
Quality of Support
Toky
Toky
6.7
Responses: 22
VanillaSoft
VanillaSoft
9.2
Responses: 237
Ease of Doing Business With
Toky
Toky
7.9
Responses: 16
VanillaSoft
VanillaSoft
9.4
Responses: 99
Product Direction (% positive)
Toky
Toky
7.0
Responses: 23
VanillaSoft
VanillaSoft
8.8
Responses: 237
Features
Calling
Record Calls
Toky
Toky
7.3
Responses: 8
VanillaSoft
VanillaSoft
9.3
Responses: 99
Generate Location
Toky
Toky
5.7
Responses: 5
VanillaSoft
VanillaSoft
9.1
Responses: 102
Call Types
Toky
Toky
5.8
Responses: 6
VanillaSoft
VanillaSoft
9.3
Responses: 126
Click-to-Call
Toky
Toky
7.4
Responses: 7
VanillaSoft
VanillaSoft
9.5
Responses: 152
Contacts
Personalization
Toky
Toky
5.8
Responses: 6
VanillaSoft
VanillaSoft
9.4
Responses: 157
Information Locater
Toky
Toky
5.8
Responses: 6
VanillaSoft
VanillaSoft
9.2
Responses: 137
Record Prospect Data
Toky
Toky
6.4
Responses: 6
VanillaSoft
VanillaSoft
9.3
Responses: 136
Insights
Notes
Toky
Toky
5.3
Responses: 5
VanillaSoft
VanillaSoft
9.4
Responses: 163
Daily Summary
Toky
Toky
5.8
Responses: 6
VanillaSoft
VanillaSoft
9.4
Responses: 150
Automated Voicemails
Toky
Toky
5.7
Responses: 7
VanillaSoft
VanillaSoft
9.1
Responses: 100
Automated Emails
Toky
Toky
Not enough data available
VanillaSoft
VanillaSoft
9.2
Responses: 136
Sorts Prospects
Toky
Toky
5.0
Responses: 5
VanillaSoft
VanillaSoft
9.3
Responses: 130
Reviewers' Company Size
Reviewers of both Toky and VanillaSoft were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Toky
Toky
80.0%
VanillaSoft
VanillaSoft
61.9%
Mid-Market
(51-1000 emp.)
Toky
Toky
20.0%
VanillaSoft
VanillaSoft
27.7%
Enterprise
(> 1000 emp.)
Toky
Toky
0%
VanillaSoft
VanillaSoft
10.4%
Reviewers' Industry
Toky
Toky Industry
Computer Software
16.0%
Telecommunications
8.0%
Insurance
8.0%
Information Technology and Services
8.0%
Venture Capital & Private Equity
4.0%
Other
56.0%
VanillaSoft
VanillaSoft Industry
Insurance
20.5%
Marketing and Advertising
15.6%
Higher Education
11.7%
Education Management
8.8%
Telecommunications
3.6%
Other
39.7%
Reviews
Most Helpful Favorable Review
Toky
G
Administrator in Graphic Design

I used it for international calls, sms, call recording and dealing with clients from overseas using local numbers and everything is so nice. the call quality, 24 hours support and amazing software to use which is so easy.

VanillaSoft
Nina S.
Administrator in Marketing and Advertising

As QA Mgr for a fast paced Outbound dept I rely heavily on VS to give me the feedback I need to have instantly at my fingertips both for monitoring daily operations as well as individual reps' performance AND creating custom reports for our clients. VS has...

Most Helpful Critical Review
Toky
Anatole N.
Administrator in Consumer Services

I switched to Toky from Aircall after using it for 2 years and what a mistake I have made. The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also...

VanillaSoft
Christine K.
User in Insurance

The same leads sent back more than once a day. If a lead is called 10 times a day the lead is frustrated.

Discussions
Toky
Toky Discussions
Monty the Mongoose crying
Toky has no discussions with answers
VanillaSoft
VanillaSoft Discussions
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 comments
Lewis S.
LS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 comments
G2
We've started using Autoclicker for email sends. The only drawback is not being able to use the device running the mailing for any other purpose until...Read more
How scalable and reliable is VanillaSoft?
2 comments
G2
I have been using VanillaSoft for over 6 years. It is extremely reliable. Downtime is not an issue. On occasions when it has occurred it is quickly...Read more
Screenshots
VanillaSoft
VanillaSoft Screenshots
Videos
Toky
Toky Videos
No videos provided
VanillaSoft
VanillaSoft Videos
Video Preview

Watch highlights of VanillaSoft's features for Lead Management, Telemarketing and Sales by Phone.

Downloads
Toky
Toky Downloads
No downloads provided
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