Compare Toky and Twilio Flex 
Featured Products
At a Glance
Market Segments
Small-Business (74.2% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
$20 user/month (billed annually)
No pricing available
Toky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexToky vs Twilio Flex
When assessing the two solutions, reviewers found Twilio Flex easier to use and do business with overall. However, reviewers preferred the ease of set up with Toky, along with administration.
- Reviewers felt that Twilio Flex meets the needs of their business better than Toky.
- When comparing quality of ongoing product support, reviewers felt that Twilio Flex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Twilio Flex over Toky.
Pricing
Entry-Level Pricing
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Twilio Flex
No pricing availableFree Trial
Toky
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
7.5
27
8.2
26
Ease of Use
7.7
28
8.2
26
Ease of Setup
8.3
19
7.3
10
Ease of Admin
8.3
19
7.6
9
Quality of Support
6.9
26
8.2
24
Has the product been a good partner in doing business?
8.1
18
8.3
8
Product Direction (% positive)
6.5
27
6.7
25
Features by Category
Channels
7.4
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Not enough data
8.1
6
|
Verified
Not enough data
Not enough data
Not enough data
8.0
5
|
Verified
Generative AI
Not enough data
Not enough data
Functions
7.3
13
|
Verified
8.3
16
|
Verified
7.4
12
|
Verified
8.2
17
|
Verified
7.1
11
|
Verified
8.6
14
|
Verified
Feature Not Available
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Not enough data
Not enough data
7.3
5
8.7
5
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
6.8
11
|
Verified
8.2
15
|
Verified
8.0
15
|
Verified
8.8
12
|
Verified
6.7
14
|
Verified
8.1
16
|
Verified
Not enough data
Not enough data
6.9
7
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
7.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.9
7
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
7.9
11
|
Verified
Not enough data
7.2
10
|
Verified
Not enough data
Advanced Features
6.9
7
|
Verified
Not enough data
7.2
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
7.8
10
Not enough data
6.4
7
Not enough data
6.7
8
Not enough data
8.0
9
Not enough data
Not enough data
Not enough data
Contacts
6.3
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
Insights
4.8
7
Not enough data
5.6
8
Not enough data
6.7
9
Not enough data
3.9
6
Not enough data
5.0
7
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Toky and Twilio Flex are categorized as Call Center Infrastructure (CCI), Contact Center, and VoIP Providers
Unique Categories
Toky is categorized as Outbound Call Tracking
Twilio Flex is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
Toky has no discussions with answers
Twilio Flex has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
