Compare Tidio and yellow.ai 
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (38.0% of reviews)
Entry-Level Pricing
Free Per Month
No pricing available
Tidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user satisfaction, boasting a significantly higher overall score compared to yellow.ai. Users appreciate Tidio's intuitive interface and real-time notifications, which enhance the user experience and streamline communication with clients.
- Users say Tidio's automation workflows and visitor tracking features are particularly effective, allowing businesses to manage multiple chats without losing track of important leads. This capability is often highlighted as a major advantage over yellow.ai, which, while functional, does not receive the same level of praise for its automation features.
- According to verified reviews, Tidio's support team is frequently commended for being responsive and helpful, making it easier for users to integrate the software with other applications. In contrast, while yellow.ai offers 24/7 customer support, some users feel that Tidio's support is more accessible and effective in resolving issues quickly.
- Reviewers mention that Tidio's ease of setup is a standout feature, with many users noting that the onboarding process is straightforward and user-friendly. This contrasts with yellow.ai, where some users have reported challenges in getting started, despite its no-code, low-code promise.
- Users highlight Tidio's strong performance in the small business segment, with a vast majority of reviews coming from this market. This focus allows Tidio to tailor its features to meet the specific needs of smaller enterprises, whereas yellow.ai has a more diverse user base but lacks the same level of targeted feedback.
- G2 reviewers indicate that while yellow.ai has a solid interface for building conversation flows, Tidio's overall user experience is enhanced by its ability to share images and guide clients more effectively. This feature is particularly beneficial for businesses looking to build trust through transparent communication.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
yellow.ai
No pricing availableFree Trial
Tidio
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
9.1
1,311
8.4
71
Ease of Use
9.3
1,329
8.7
74
Ease of Setup
9.2
1,069
8.1
34
Ease of Admin
9.2
953
8.4
33
Quality of Support
9.2
1,144
8.4
69
Has the product been a good partner in doing business?
9.2
903
8.6
33
Product Direction (% positive)
9.2
1,178
8.5
62
Features by Category
Ticket and Case Management
8.6
84
Not enough data
8.5
82
Not enough data
8.6
88
Not enough data
8.7
90
Not enough data
8.1
72
Not enough data
8.7
81
Not enough data
8.4
76
Not enough data
8.5
76
Not enough data
Generative AI
7.4
44
Not enough data
7.0
42
Not enough data
Agentic AI - Help Desk
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Not enough data
Communication Channels
8.8
81
Not enough data
8.8
79
Not enough data
9.3
88
Not enough data
8.2
74
Not enough data
7.4
69
Not enough data
Platform
8.9
104
Not enough data
8.9
716
|
Verified
8.4
16
9.1
108
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Not enough data
Core Conversational Capabilities - AI Chatbots
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
8.7
5
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
7.9
102
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
102
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
86
9.5
10
8.3
89
9.2
11
9.2
87
8.7
9
8.8
85
9.3
10
Channels
8.2
83
8.8
8
9.0
84
9.0
7
8.0
79
9.2
6
7.7
75
8.3
7
7.9
79
9.2
6
Customers
8.6
81
8.7
9
8.5
82
7.9
8
8.8
80
8.0
10
8.8
82
8.0
9
8.8
82
8.7
10
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Not enough data
Design
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Not enough data
Generative AI
7.9
35
Not enough data
7.8
34
Not enough data
Responses
8.1
12
8.5
8
8.3
12
8.6
11
8.5
12
8.3
11
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
8.5
8
7.6
12
9.0
10
7.8
12
8.5
10
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Feature Not Available
7.8
9
Feature Not Available
Responses
8.7
497
9.3
5
8.8
487
9.0
5
8.8
489
9.0
5
8.7
470
9.3
5
8.7
427
Not enough data
Platform
9.3
509
Not enough data
8.8
457
8.3
5
8.7
456
9.0
5
8.7
456
8.3
5
8.3
352
Not enough data
8.7
405
9.3
5
8.9
467
8.7
5
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Not enough data
Generative AI
8.1
71
Not enough data
8.2
69
Not enough data
Customer Support
8.4
21
8.8
8
7.7
20
7.5
8
8.2
19
8.5
8
Automation
8.2
22
9.0
8
8.1
20
9.2
8
8.3
20
7.9
8
Artificial Intelligence
8.0
19
8.8
7
7.8
20
8.1
7
8.2
20
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
82
Not enough data
7.5
78
Not enough data
7.3
79
Not enough data
Communication
9.3
753
|
Verified
9.3
14
9.1
756
|
Verified
9.2
14
8.6
542
9.0
10
9.1
652
|
Verified
9.0
13
8.6
484
|
Verified
8.0
9
Internal Use
8.9
716
|
Verified
8.4
16
9.0
618
|
Verified
9.2
11
8.8
612
|
Verified
8.3
12
8.6
586
|
Verified
8.7
13
8.8
569
|
Verified
8.3
13
8.7
596
|
Verified
8.7
13
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
93
Not enough data
8.8
83
Not enough data
8.7
28
Not enough data
8.8
89
Not enough data
8.9
90
Not enough data
Self-Service Platform
8.7
93
Not enough data
9.0
96
Not enough data
8.9
90
Not enough data
8.8
92
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Not enough data
Channels
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Not enough data
Insight
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Not enough data
Generative AI
5.8
6
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Not enough data
Automation
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and yellow.ai are categorized as AI Customer Support Agents, Live Chat, AI Agents For Business Operations, Chatbots, Conversational Marketing, and Customer Service Automation
Unique Categories
yellow.ai is categorized as Bot Platforms, Conversational Commerce Platforms, WhatsApp Marketing, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Financial Services
15.0%
Information Technology and Services
13.0%
Computer Software
10.0%
Banking
8.0%
Food & Beverages
7.0%
Other
47.0%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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