# Thryv vs Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in user experience, with many praising its **intuitive interface** and seamless integration with various outreach applications. Users appreciate how it keeps all sales processes organized in one place, which significantly enhances productivity.
- **Users say** that Thryv offers strong automation features, making it easier to manage customer interactions, appointments, and payments. Reviewers highlight its **user-friendly navigation** and the ability to automate sales campaigns, which helps save time and reduce manual input.
- **According to verified reviews** , Zoho CRM stands out for its **affordability** , as it offers a free entry-level option, making it accessible for small businesses. Users appreciate the transparency in pricing, which is a significant advantage over Thryv's higher starting price.
- **Reviewers mention** that while Thryv has a solid support system, Zoho CRM's support team is noted for being responsive and helpful, especially when users encounter issues. This aspect is crucial for businesses that rely on timely assistance to resolve challenges.
- **G2 reviewers highlight** that Zoho CRM's implementation process is quick and straightforward, with many users noting the **intuitive onboarding wizard** that simplifies setup. In contrast, some Thryv users have reported challenges during the setup phase, which can be a hurdle for new users.
- **Users report** that both platforms perform well in lead management, but Zoho CRM receives higher marks for its **automation features** that streamline the sales process. This capability allows users to manage leads more effectively, which is essential for driving sales growth.



| | Thryv | Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,995 | 2,928 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Small-Business (61.7% of reviews) | 
| **Entry Level Price** | Starting at $255.00 Per Month | Free | 

---
## Top Pros & Cons

### Thryv

Pros:
- Ease of Use (109 reviews)
- Automation (95 reviews)

Cons:
- Missing Features (60 reviews)
- Learning Curve (53 reviews)

### Zoho CRM

Pros:
- Ease of Use (270 reviews)
- Features (171 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (70 reviews)

---
## Ratings Comparison
| Rating | Thryv | Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (1556 reviews) | 8.4 (2483 reviews) | 
  | **Ease of Use** | 7.5 (1579 reviews) | 8.3 (2503 reviews) | 
  | **Ease of Setup** | 7.2 (931 reviews) | 8.0 (1273 reviews) | 
  | **Ease of Admin** | 7.9 (901 reviews) | 8.0 (1023 reviews) | 
  | **Quality of Support** | 8.5 (1538 reviews) | 7.6 (2275 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (896 reviews) | 8.0 (998 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1521 reviews) | 8.0 (2410 reviews) | 

---
## Pricing

### Thryv

#### Entry-Level Pricing

Plan: Thryv Marketing Center

Price: Starting at $255.00 Per Month

Description: For local marketing and ads.

Key Features:
- Social Media Management
- Enhanced Local Listings
- Online Review Management

[Browse all 2 editions](https://www.g2.com/products/thryv/pricing)

#### Free Trial

No

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.8/10 | 578 |
| **Zoho CRM** | 8.1/10 | 1969 |

#### Sales Force Automation

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (457 reviews) ✓ Verified | 8.5 (1660 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (877 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (406 reviews) ✓ Verified | 8.2 (1573 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (433 reviews) ✓ Verified | 8.2 (1636 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.2 (257 reviews) | 7.8 (1186 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (391 reviews) ✓ Verified | 8.4 (672 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.8 (335 reviews) ✓ Verified | 7.9 (1217 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.7 (317 reviews) ✓ Verified | 8.0 (1209 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.7 (342 reviews) | 8.2 (1323 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Email Marketing** | 8.7 (461 reviews) ✓ Verified | 8.1 (1348 reviews) ✓ Verified | 
| **Campaign Management** | 8.7 (448 reviews) ✓ Verified | 7.9 (1305 reviews) ✓ Verified | 
| **Lead Management** | 8.4 (442 reviews) ✓ Verified | 8.4 (1544 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.7 (357 reviews) ✓ Verified | 7.9 (1129 reviews) ✓ Verified | 

#### Customer Support

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Case Management** | 7.7 (350 reviews) | 8.0 (1203 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.0 (386 reviews) ✓ Verified | 7.9 (1205 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (396 reviews) ✓ Verified | 7.9 (1237 reviews) ✓ Verified | 
| **Call Center Features** | 7.5 (340 reviews) | 7.8 (1069 reviews) ✓ Verified | 
| **Support Analytics** | 7.8 (343 reviews) | 8.0 (1113 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Reporting** | 7.9 (412 reviews) ✓ Verified | 8.2 (1513 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (457 reviews) ✓ Verified | 8.2 (1565 reviews) ✓ Verified | 
| **Forecasting** | 7.2 (324 reviews) | 8.1 (1055 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (181 reviews) ✓ Verified | 8.1 (1083 reviews) ✓ Verified | 
| **Social Network Integration** | 8.0 (199 reviews) ✓ Verified | 8.0 (1092 reviews) ✓ Verified | 
| **Mobile User Support** | 7.6 (340 reviews) ✓ Verified | 8.0 (1202 reviews) ✓ Verified | 

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Customization** | 8.1 (320 reviews) ✓ Verified | 8.1 (872 reviews) ✓ Verified | 
| **Workflow Capability** | 8.3 (306 reviews) | 8.2 (842 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.5 (334 reviews) ✓ Verified | 8.4 (859 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (231 reviews) | 8.1 (649 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.6 (247 reviews) | 7.8 (548 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.7 (278 reviews) ✓ Verified | 8.1 (719 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (343 reviews) ✓ Verified | 8.4 (852 reviews) ✓ Verified | 
| **Output Document Generation** | 7.6 (269 reviews) | 8.1 (662 reviews) ✓ Verified | 

#### Integration

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (318 reviews) ✓ Verified | 8.3 (652 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (305 reviews) ✓ Verified | 8.1 (645 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (277 reviews) ✓ Verified | 8.0 (606 reviews) ✓ Verified | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 6.6 (111 reviews) | 8.2 (181 reviews) | 

#### Agentic AI - CRM

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (66 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (64 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (66 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (65 reviews) | 
| **Decision Making** | 6.3 (5 reviews) | 8.3 (65 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.8/10 | 678 |
| **Zoho CRM** | N/A | N/A |

#### Email Marketing

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 8.4 (574 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.5 (560 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (548 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 8.6 (548 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Landing Pages and Forms** | 7.9 (516 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.9 (463 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 7.2 (365 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 7.6 (481 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.6 (379 reviews) | Not enough data | 

#### Lead Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Marketing Lead Database** | 8.3 (492 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (471 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 8.4 (478 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.9 (403 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 8.4 (479 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.7 (411 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 8.3 (477 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 8.3 (480 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Program Management** | 8.2 (456 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.1 (409 reviews) | Not enough data | 
| **Calendaring** | 7.9 (374 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 7.2 (324 reviews) | Not enough data | 

#### Social

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Social Listening** | 7.1 (309 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 7.6 (346 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 7.6 (338 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 7.4 (332 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 7.3 (319 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Basic Reporting** | 8.0 (518 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 7.5 (404 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 7.3 (372 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 7.5 (363 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.9 (330 reviews) | Not enough data | 

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Customization ** | 7.9 (390 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.0 (355 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.2 (382 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.3 (264 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.5 (269 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.2 (379 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.4 (298 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (373 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.8 (346 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.8 (341 reviews) ✓ Verified | Not enough data | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 7.7/10 | 121 |

#### Configuration - cpq

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Product Catalog** | Not enough data | Feature Not Available | 
| **Guided Selling** | Not enough data | Feature Not Available | 
| **Configuration Rules** | Not enough data | 8.3 (59 reviews) | 
| **Price Configuration** | Not enough data | 8.3 (55 reviews) | 
| **Visual Configuration** | Not enough data | 8.4 (60 reviews) | 

#### Pricing

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Pricing Flexibility** | Not enough data | 8.1 (62 reviews) | 
| **Discounting** | Not enough data | 7.5 (57 reviews) | 
| **Commerical Rules** | Not enough data | 8.1 (56 reviews) | 
| **Terms and Conditions** | Not enough data | 8.4 (58 reviews) | 
| **Approval Workflow** | Not enough data | 8.6 (58 reviews) | 
| **Renewals** | Not enough data | 8.5 (56 reviews) | 

#### Quoting

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Grouping** | Not enough data | 8.4 (58 reviews) | 
| **Version Control** | Not enough data | 8.4 (52 reviews) | 
| **Quote Document Generation** | Not enough data | 8.4 (53 reviews) | 
| **Ordering** | Not enough data | 8.4 (55 reviews) | 
| **Contracts** | Not enough data | 8.6 (52 reviews) | 

#### Admin

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Configuration Ease of Admin** | Not enough data | 8.2 (89 reviews) | 
| **Pricing Administration** | Not enough data | 7.7 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (86 reviews) | 
| **Document Management** | Not enough data | 8.3 (83 reviews) | 

#### Channels

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (57 reviews) | 
| **Channel Partner Support** | Not enough data | 7.7 (52 reviews) | 
| **eCommerce** | Not enough data | 8.0 (49 reviews) | 

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.4 (89 reviews) | 
| **Integration API** | Not enough data | 8.2 (85 reviews) | 
| **Internationalization** | Not enough data | 8.0 (77 reviews) | 
| **Scalability** | Not enough data | 8.5 (88 reviews) | 
| **Reporting and Dashboards** | Not enough data | 8.4 (90 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (20 reviews) | 

#### Generative AI - cpq

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | 7.4 (15 reviews) | 
| **Dynamic Pricing** | Not enough data | 7.5 (16 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | 7.7 (16 reviews) | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 75 |

#### Competition

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Competition Templates** | Not enough data | 8.7 (58 reviews) ✓ Verified | 
| **Custom Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Team Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Simultaneous Competitions** | Not enough data | 8.5 (53 reviews) ✓ Verified | 
| **Competition Adjustments** | Not enough data | 8.5 (55 reviews) ✓ Verified | 
| **Awards and Incentives** | Not enough data | 7.9 (18 reviews) | 

#### Agentic AI - Sales Gamification

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.9 (61 reviews) ✓ Verified | 
| **Social Collaboration Integration** | Not enough data | 8.8 (59 reviews) | 
| **TV Streaming** | Not enough data | 8.7 (45 reviews) | 

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (65 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.9 (64 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | 8.8 (58 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.8 (63 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (63 reviews) ✓ Verified | 

#### Employee Features

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **User Profiles** | Not enough data | 8.9 (66 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (68 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 8.8 (68 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 80 |

#### Lead Facilitation

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (72 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (73 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (73 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.8 (73 reviews) | 

#### Organization

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (74 reviews) | 
| **Data Entry** | Not enough data | 8.4 (73 reviews) | 
| **Integrations / APIs** | Not enough data | 8.6 (73 reviews) | 

#### Performance Analysis

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Coaching ** | Not enough data | Feature Not Available | 
| **Peformance Tracking** | Not enough data | 8.6 (75 reviews) | 

#### Sales Analysis

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (69 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.4 (73 reviews) | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (27 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (27 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.2/10 | 170 |

#### Integrated Workflows

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Task Management** | Not enough data | 8.7 (160 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.8 (156 reviews) | 
| **Calls and Voice** | Not enough data | 8.3 (145 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.2 (141 reviews) | 
| **CRM Integration** | Not enough data | 8.9 (154 reviews) | 
| **Calendar** | Not enough data | 8.8 (152 reviews) | 
| **Shared Records** | Not enough data | 8.5 (147 reviews) | 

#### Repeatability and Reportability

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Content Management** | Not enough data | 8.4 (144 reviews) | 
| **Workflow Management** | Not enough data | 8.6 (149 reviews) | 
| **Workflow Performance** | Not enough data | 8.6 (142 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.2 (138 reviews) | 
| **Gamification** | Not enough data | 7.9 (120 reviews) | 

#### AI and Automation

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.3 (146 reviews) | 
| **Lead Scoring** | Not enough data | 8.5 (145 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (139 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.1 (133 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (125 reviews) | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (69 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (28 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (27 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (27 reviews) | 
| **Decision Making** | Not enough data | 8.1 (26 reviews) | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.1/10 | 116 |
| **Zoho CRM** | N/A | N/A |

#### Templates

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Text and Themes** | 7.6 (104 reviews) | Not enough data | 
| **Stock Images** | 6.4 (87 reviews) | Not enough data | 
| **Proofing** | 6.8 (87 reviews) | Not enough data | 
| **Mobile Responsive** | 7.4 (95 reviews) | Not enough data | 

#### Edit

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Pre-Made** | 7.4 (93 reviews) | Not enough data | 
| **Build** | 7.9 (102 reviews) | Not enough data | 
| **HTML** | 7.5 (88 reviews) | Not enough data | 

#### Logistics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Analytics** | 7.3 (96 reviews) | Not enough data | 
| **Issues** | 7.1 (92 reviews) | Not enough data | 
| **Integrations** | 7.6 (93 reviews) | Not enough data | 
| **Shareable Link** | 7.7 (90 reviews) | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 5.5 (48 reviews) | Not enough data | 
| **AI Text Summarization** | 5.5 (48 reviews) | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 56 |

#### Customer Requirements

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Quoting** | Not enough data | 8.5 (51 reviews) | 
| **Configuration** | Not enough data | 8.5 (50 reviews) | 
| **Pricing** | Not enough data | 8.5 (52 reviews) | 

#### Contracts

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Creation** | Not enough data | 8.5 (50 reviews) | 
| **Negotiation** | Not enough data | 8.2 (47 reviews) | 
| **Execution** | Not enough data | 8.4 (50 reviews) | 

#### Revenue

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Invoicing** | Not enough data | 8.5 (52 reviews) | 
| **Matching** | Not enough data | 8.5 (50 reviews) | 
| **Recognition** | Not enough data | 8.4 (47 reviews) | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.6/10 | 139 |
| **Zoho CRM** | N/A | N/A |

#### Listing Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Network Directory** | 8.7 (111 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.5 (98 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.4 (99 reviews) ✓ Verified | Not enough data | 
| **Optimization** | 8.7 (109 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Real-Time Updates** | 8.7 (117 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.7 (120 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.8/10 | 80 |
| **Zoho CRM** | N/A | N/A |

#### Payment Processing

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Encryption** | 8.9 (55 reviews) | Not enough data | 
| **Credit Card Processing** | 9.2 (64 reviews) | Not enough data | 
| **Mobile Payments** | 9.3 (60 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (53 reviews) | Not enough data | 

#### Administration

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (55 reviews) | Not enough data | 
| **E-commerce Integration** | 8.8 (46 reviews) | Not enough data | 
| **Processing Fees** | 8.1 (61 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 8.5 (50 reviews) | Not enough data | 
| **Levels 1 & 2** | Feature Not Available | Not enough data | 
| **Level 3** | Feature Not Available | Not enough data | 

#### Payment Options

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Multi-Currency** | 8.5 (45 reviews) | Not enough data | 
| **Online payment portal** | 9.4 (63 reviews) | Not enough data | 

#### Security

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **POS Verification** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Accounting integration** | 8.5 (50 reviews) | Not enough data | 
| **E-commerce Integration** | 8.6 (44 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 106 |

#### Platform Basics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Templates** | Not enough data | 8.4 (98 reviews) | 
| **Exporting** | Not enough data | 8.6 (93 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.6 (97 reviews) | 
| **Multiple Personas** | Not enough data | 8.4 (89 reviews) | 
| **Data Analytics ** | Not enough data | 8.8 (57 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 89 |

#### Content

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Document Collaboration** | Not enough data | 8.9 (79 reviews) | 
| **Versioning** | Not enough data | 8.6 (76 reviews) | 
| **E-Signature** | Not enough data | 8.5 (76 reviews) | 
| **File Request** | Not enough data | 8.7 (77 reviews) | 
| **Feedback** | Not enough data | 8.6 (74 reviews) | 

#### Collaboration

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 8.8 (76 reviews) | 
| **Instant Messaging** | Not enough data | 8.5 (78 reviews) | 
| **Project Management** | Not enough data | 9.0 (80 reviews) | 
| **Analytics** | Not enough data | 9.0 (83 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (78 reviews) | 
| **Mobile Application** | Not enough data | 8.7 (75 reviews) | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.6/10 | 201 |
| **Zoho CRM** | N/A | N/A |

#### Content & Collaboration

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Content Calendar** | 8.9 (141 reviews) | Not enough data | 
| **Content Library** | 8.3 (140 reviews) | Not enough data | 
| **Shared Inbox** | 8.3 (124 reviews) | Not enough data | 
| **Approval Workflows** | 8.0 (116 reviews) | Not enough data | 
| **Users and Permissions** | 8.4 (127 reviews) | Not enough data | 
| **Content Creation** | 8.7 (110 reviews) | Not enough data | 

#### Social Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Social Analytics** | 8.8 (160 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (172 reviews) | Not enough data | 
| **Campaign Optimization** | 8.8 (166 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (164 reviews) | Not enough data | 
| **Social Ads** | Feature Not Available | Not enough data | 
| **Campaign Planning** | 8.5 (110 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.6 (52 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.3/10 | 72 |
| **Zoho CRM** | N/A | N/A |

#### Page Customization

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Drag and Drop** | 8.0 (63 reviews) | Not enough data | 
| **Templates** | 7.7 (67 reviews) | Not enough data | 
| **Advanced Customization** | 7.3 (61 reviews) | Not enough data | 
| **Content Library** | 7.4 (61 reviews) | Not enough data | 

#### Page Optimization

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **A/B Testing** | 7.1 (45 reviews) | Not enough data | 
| **Mobile Responsive** | 7.4 (58 reviews) | Not enough data | 
| **Web Analytics** | 6.8 (47 reviews) | Not enough data | 
| **SEO** | 6.1 (43 reviews) | Not enough data | 

#### Integrations

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **E-Commerce Integration** | 7.2 (55 reviews) | Not enough data | 
| **Email Marketing Integration** | 8.4 (61 reviews) | Not enough data | 
| **Domain Integration** | 7.6 (54 reviews) | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 6.6 (18 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.7/10 | 111 |
| **Zoho CRM** | 8.5/10 | 44 |

#### Lead Monitoring

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Features** | 8.2 (98 reviews) | 9.0 (42 reviews) | 
| **Performance** | 8.0 (93 reviews) | 8.9 (42 reviews) | 
| **Identification** | 7.1 (81 reviews) | 8.7 (42 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (27 reviews) | 

#### Data Capture

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Mobile** | 7.4 (84 reviews) | 8.3 (42 reviews) | 
| **Websites** | 7.9 (90 reviews) | 8.5 (42 reviews) | 
| **Social Media** | 6.4 (70 reviews) | 8.1 (42 reviews) | 
| **Data** | 7.4 (85 reviews) | 8.3 (42 reviews) | 

#### Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Export/Import** | 8.2 (90 reviews) | 9.1 (42 reviews) | 
| **Reporting** | 7.7 (93 reviews) | 8.8 (42 reviews) | 

#### Customization

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Forms** | 7.7 (97 reviews) | 8.7 (41 reviews) | 
| **Personalization** | 8.1 (94 reviews) | 8.6 (41 reviews) | 
| **Templates** | 7.9 (94 reviews) | 8.7 (42 reviews) | 
| **Integration** | 7.8 (88 reviews) | 8.7 (42 reviews) | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.4/10 | 86 |
| **Zoho CRM** | N/A | N/A |

#### Notifications

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Confirmations & Reminders** | 8.9 (79 reviews) | Not enough data | 
| **Appointment Follow-Up** | 8.9 (79 reviews) | Not enough data | 
| **Scheduling Notifications** | 9.0 (77 reviews) | Not enough data | 

#### Settings

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Time Zone Detection** | 8.6 (71 reviews) | Not enough data | 
| **Availability Settings** | 8.9 (78 reviews) | Not enough data | 
| **Blocked Time Settings** | 8.9 (79 reviews) | Not enough data | 

#### Personalization

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Branding** | 8.9 (75 reviews) | Not enough data | 
| **Links** | 8.9 (74 reviews) | Not enough data | 

#### Integrations

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Multi- Calendar Integration** | 8.6 (68 reviews) | Not enough data | 
| **Website Integration** | 9.1 (74 reviews) | Not enough data | 
| **Payment Acceptance** | 8.7 (74 reviews) | Not enough data | 
| **Video Conferencing** | 8.1 (61 reviews) | Not enough data | 
| **Communication** | 8.6 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.5 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (31 reviews) | Not enough data | 
| **AI Text-to-Image** | 7.4 (30 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (30 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.3 (30 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.2/10 | 29 |
| **Zoho CRM** | 7.9/10 | 23 |

#### Agentic AI - Lead Scoring

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | 6.8 (12 reviews) | 

#### Attribution

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Lead Opportunity** | 7.5 (27 reviews) | 8.5 (21 reviews) | 
| **Lead Assignment** | 7.5 (26 reviews) | 8.6 (22 reviews) | 
| **Pipeline Acceleration** | 7.2 (26 reviews) | 8.0 (21 reviews) | 

#### Discovery

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Lead Management** | 7.6 (27 reviews) | 8.6 (22 reviews) | 
| **Scoring/Ranking** | 7.1 (26 reviews) | 8.3 (21 reviews) | 
| **Lead Context** | 6.9 (21 reviews) | 8.3 (22 reviews) | 

#### Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Conversion Viability** | 6.8 (21 reviews) | 8.4 (22 reviews) | 
| **Workflow** | 7.6 (22 reviews) | 8.4 (22 reviews) | 

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Data Synchronization** | 6.9 (22 reviews) | 8.4 (22 reviews) | 
| **Analysis** | 6.9 (25 reviews) | 8.3 (21 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.3/10 | 198 |

#### Agentic AI - Sales Performance Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (21 reviews) | 

#### Incentives

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Badges** | Not enough data | 8.2 (153 reviews) ✓ Verified | 
| **Triggers** | Not enough data | 8.4 (160 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | 8.0 (152 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | 8.4 (161 reviews) ✓ Verified | 

#### Personalization

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.5 (177 reviews) ✓ Verified | 
| **Custom Reports** | Not enough data | 8.6 (178 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.6 (184 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | 8.4 (171 reviews) ✓ Verified | 

#### Administrative

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (169 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | 8.5 (173 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | 8.4 (161 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.0/10 | 161 |

#### Agentic AI - Email Tracking

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (30 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (29 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (30 reviews) | 
| **Decision Making** | Not enough data | 7.6 (29 reviews) | 

#### Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.3 (138 reviews) | 
| **Link Activity** | Not enough data | 8.3 (143 reviews) | 
| **Attachment Activity** | Not enough data | 8.4 (144 reviews) | 

#### Customizations

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (148 reviews) | 
| **Email Scheduling** | Not enough data | 8.8 (145 reviews) | 
| **Notifications** | Not enough data | 8.7 (146 reviews) | 
| **Email Categorization** | Not enough data | 8.7 (142 reviews) | 
| **Templates** | Not enough data | 8.6 (147 reviews) | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (59 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 8.1/10 | 172 |

#### Agentic AI - Sales Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (30 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (30 reviews) | 

#### Data Sourcing

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.3 (145 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (149 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.3 (142 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.6 (156 reviews) | 
| **Data Segmentation** | Not enough data | 8.5 (147 reviews) | 

#### Predictive Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.5 (147 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.3 (139 reviews) | 
| **Risk Analysis** | Not enough data | 8.1 (124 reviews) | 
| **Live Forecasting** | Not enough data | 8.2 (130 reviews) | 

#### Sales Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.5 (154 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.5 (145 reviews) | 
| **Activity Tracking** | Not enough data | 8.8 (152 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | 7.8/10 | 12 |

#### Agentic AI - Sales Enablement

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (6 reviews) | 

#### Content Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Content Import** | Not enough data | 8.2 (10 reviews) | 
| **Content Creation** | Not enough data | 8.0 (10 reviews) | 
| **Templates** | Not enough data | 8.0 (10 reviews) | 
| **Advanced Search** | Not enough data | 8.8 (10 reviews) | 
| **Content Storage** | Not enough data | 8.2 (10 reviews) | 

#### Analytics

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (10 reviews) | 
| **Alerts** | Not enough data | 8.3 (10 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.3 (10 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (10 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.4/10 | 175 |
| **Zoho CRM** | N/A | N/A |

#### Consumer Intelligence

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Customer Feedback** | 8.6 (136 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.4 (136 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.2 (132 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 7.8 (110 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Social Networks Monitoring** | 8.9 (152 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.8 (153 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.6 (142 reviews) | Not enough data | 

#### In-House Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.2 (41 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Platform

| Feature | Thryv | Zoho CRM | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Thryv (8):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

**Unique to Zoho CRM (12):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CPQ Software](https://www.g2.com/categories/cpq), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Thryv | Zoho CRM | 
|---|---|---|
| **Small-Business** | 90.4% | 61.7% | 
| **Mid-Market** | 8.2% | 32.3% | 
| **Enterprise** | 1.3% | 6.0% | 

### By Industry

#### Thryv

- **Marketing and Advertising:** 13.8%
- **Health, Wellness and Fitness:** 6.9%
- **Professional Training & Coaching:** 5.7%
- **Real Estate:** 5.1%
- **Construction:** 4.9%
- **Consumer Services:** 3.9%
- **Information Technology and Services:** 3.7%
- **Financial Services:** 3.6%
- **Management Consulting:** 3.4%
- **Computer Software:** 2.8%
- **Other:** 46.3%

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.4%
- **Education Management:** 3.0%
- **Internet:** 2.1%
- **Retail:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Thryv

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- [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25789 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25789 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13799 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9647 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)

---
## Top Discussions

### Thryv

- Title: [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) — 4 comments
  > **Top comment:** "Keap is an Infusionsoft product."
- Title: [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) — 3 comments
  > **Top comment:** "We use it to manage our contacts, collect leads, send email broadcasts, and automate marketing processes and connect disparate systems like ClickFunnels and..."
- Title: [What is Thryv software?](https://www.g2.com/discussions/what-is-thryv-software) — 3 comments
  > **Top comment:** "A software solution to help you run your ENTIRE business! Get your life back from the chaos that is un-organization!"
- Title: [What else should I be using to fully benefit from the platform?](https://www.g2.com/discussions/24182-what-else-should-i-be-using-to-fully-benefit-from-the-platform) — 3 comments, 1 upvote
  > **Top comment:** "Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just..."
- Title: [How much does Thryv software cost?](https://www.g2.com/discussions/how-much-does-thryv-software-cost) — 2 comments
  > **Top comment:** "$2400/year is the cheapest"

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/thryv-vs-zoho-crm)