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At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Starting at $244.00 Per Month
Free
Thryv
Star Rating
(1,991)4.3 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $244.00 Per Month
Browse all 5 pricing plansZoho CRM
Star Rating
(2,846)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in features with a score of 9.0, highlighting its extensive customization options and robust reporting capabilities. In contrast, Thryv, with a score of 8.2, is noted for its user-friendly interface but lacks some advanced features that power users might expect.
- Reviewers mention that Zoho CRM's ease of use is rated at 8.3, making it accessible for small businesses. However, Thryv's score of 7.5 indicates that some users find its interface less intuitive, particularly when navigating through its various functionalities.
- G2 users highlight the quality of support for Thryv, which received a score of 8.5, indicating that users appreciate the responsiveness and helpfulness of the support team. In comparison, Zoho CRM's support, rated at 7.6, has received mixed reviews regarding response times and issue resolution.
- Users on G2 report that both products score equally in contact and account management at 8.5, but Zoho CRM is praised for its advanced automation features that streamline these processes, while Thryv is noted for its straightforward approach that may lack depth.
- Reviewers mention that Zoho CRM shines in export/import capabilities with a score of 9.2, allowing for seamless data migration and integration with other tools. Thryv, with a score of 8.2, offers basic functionality but lacks the same level of flexibility and options.
- Users say that Zoho CRM's mobile support is rated at 8.2, providing a robust mobile experience that allows users to manage their CRM on the go. In contrast, Thryv's mobile score of 7.4 indicates that while it is functional, it may not offer the same level of usability and features as Zoho CRM.
Pricing
Entry-Level Pricing
Thryv
Thryv Marketing Center
Starting at $244.00
Per Month
For local marketing and ads.
- Social Media Management
- Enhanced Local Listings (64 key sites)
- Online Review Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Thryv
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.4
1,556
8.4
2,424
Ease of Use
7.5
1,579
8.3
2,437
Ease of Setup
7.2
932
8.0
1,206
Ease of Admin
7.9
899
8.0
1,009
Quality of Support
8.5
1,538
7.6
2,218
Has the product been a good partner in doing business?
8.5
894
8.0
985
Product Direction (% positive)
7.9
1,520
8.0
2,359
Features by Category
Sales Force Automation
8.5
458
|
Verified
8.5
1624
|
Verified
Feature Not Available
8.3
873
|
Verified
7.9
407
|
Verified
8.2
1547
|
Verified
8.1
434
|
Verified
8.2
1623
|
Verified
7.2
258
7.8
1186
|
Verified
8.1
392
|
Verified
8.4
667
|
Verified
7.8
336
|
Verified
7.9
1216
|
Verified
7.7
318
|
Verified
8.0
1206
|
Verified
7.7
343
8.2
1318
|
Verified
Marketing Automation
8.7
462
|
Verified
8.0
1335
|
Verified
8.7
449
|
Verified
7.9
1299
|
Verified
8.4
443
|
Verified
8.4
1521
|
Verified
7.7
358
|
Verified
7.9
1124
|
Verified
Customer Support
7.7
350
8.0
1199
|
Verified
8.0
387
|
Verified
7.9
1200
|
Verified
8.0
397
|
Verified
7.9
1234
|
Verified
7.5
341
7.8
1067
|
Verified
7.8
344
8.0
1110
|
Verified
Reporting & Analytics
7.9
413
|
Verified
8.2
1496
|
Verified
8.2
458
|
Verified
8.2
1552
|
Verified
7.2
325
8.1
1052
|
Verified
Mobile & Social
7.8
182
|
Verified
8.1
1080
|
Verified
8.1
200
|
Verified
8.0
1091
|
Verified
7.6
341
|
Verified
8.0
1196
|
Verified
Platform
8.1
321
|
Verified
8.1
856
|
Verified
8.3
307
8.1
828
|
Verified
8.5
335
|
Verified
8.4
859
|
Verified
7.5
232
8.1
649
|
Verified
7.6
249
7.8
549
|
Verified
7.7
279
|
Verified
8.1
719
|
Verified
8.4
344
|
Verified
8.4
840
|
Verified
7.6
271
8.1
662
|
Verified
Integration
8.0
319
|
Verified
8.3
650
|
Verified
8.0
307
|
Verified
8.1
634
|
Verified
7.9
278
|
Verified
8.0
599
|
Verified
Generative AI
6.6
112
8.2
179
Agentic AI - CRM
6.7
5
8.1
64
6.3
5
8.3
62
7.0
5
8.0
63
6.3
5
8.0
63
6.0
5
8.2
63
6.0
5
8.2
63
6.9
6
8.2
63
Email Marketing
8.4
574
|
Verified
Not enough data
8.5
560
|
Verified
Not enough data
8.2
548
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Online Marketing
7.9
516
|
Verified
Not enough data
7.9
463
|
Verified
Not enough data
7.2
365
|
Verified
Not enough data
7.6
481
|
Verified
Not enough data
7.6
379
Not enough data
Lead Management
8.3
492
|
Verified
Not enough data
8.1
471
|
Verified
Not enough data
8.4
478
|
Verified
Not enough data
7.9
403
|
Verified
Not enough data
8.4
479
|
Verified
Not enough data
7.7
411
|
Verified
Not enough data
8.3
477
|
Verified
Not enough data
8.3
480
|
Verified
Not enough data
Campaign Management
8.2
456
|
Verified
Not enough data
8.1
409
Not enough data
7.9
374
|
Verified
Not enough data
7.2
324
Not enough data
Social
7.1
309
|
Verified
Not enough data
7.6
346
|
Verified
Not enough data
7.6
338
|
Verified
Not enough data
7.4
332
|
Verified
Not enough data
7.3
319
|
Verified
Not enough data
Reporting & Analytics
8.0
518
|
Verified
Not enough data
7.5
404
|
Verified
Not enough data
7.3
372
|
Verified
Not enough data
7.5
363
|
Verified
Not enough data
6.9
330
Not enough data
Platform
7.9
391
|
Verified
Not enough data
8.0
356
|
Verified
Not enough data
8.2
383
|
Verified
Not enough data
7.3
265
|
Verified
Not enough data
7.5
270
|
Verified
Not enough data
8.2
380
|
Verified
Not enough data
7.4
299
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.0
374
|
Verified
Not enough data
7.8
347
|
Verified
Not enough data
7.8
342
|
Verified
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Templates
7.6
104
Not enough data
6.4
87
Not enough data
6.8
87
Not enough data
7.4
95
Not enough data
Edit
7.4
93
Not enough data
7.9
102
Not enough data
7.5
88
Not enough data
Logistics
7.3
96
Not enough data
7.1
92
Not enough data
7.6
93
Not enough data
7.7
90
Not enough data
Generative AI
5.5
48
Not enough data
5.5
48
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Listing Management
8.7
111
|
Verified
Not enough data
8.5
98
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.7
109
|
Verified
Not enough data
Performance
8.7
117
|
Verified
Not enough data
8.7
120
|
Verified
Not enough data
Payment Processing
9.0
56
Not enough data
9.2
65
Not enough data
9.3
61
Not enough data
8.8
54
Not enough data
Administration
8.9
56
Not enough data
8.8
47
Not enough data
8.1
62
Not enough data
Feature Not Available
Not enough data
8.6
51
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Payment Options
8.5
46
Not enough data
9.4
64
Not enough data
Security
Feature Not Available
Not enough data
Platform
8.6
51
Not enough data
8.7
45
Not enough data
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Content & Collaboration
8.9(won by default)
141
Not enough data
8.3(won by default)
140
Not enough data
8.3(won by default)
124
Not enough data
8.0(won by default)
116
Not enough data
8.4(won by default)
127
Not enough data
8.7(won by default)
110
Not enough data
Social Management
8.8(won by default)
160
Not enough data
8.9(won by default)
171
Not enough data
8.8(won by default)
166
Not enough data
8.9(won by default)
163
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
110
Not enough data
8.6(won by default)
52
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
8.0
63
Not enough data
7.7
67
Not enough data
7.3
61
Not enough data
7.4
61
Not enough data
Page Optimization
7.1
45
Not enough data
7.4
58
Not enough data
6.8
47
Not enough data
6.1
43
Not enough data
Integrations
7.2
55
Not enough data
8.4
61
Not enough data
7.6
54
Not enough data
Generative AI
6.6
18
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
8.2
98
9.0
41
8.0
93
8.9
41
7.1
81
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
7.4
84
8.3
41
7.9
90
8.5
41
6.4
70
8.1
41
7.4
85
8.3
41
Analytics
8.2
90
9.1
41
7.7
93
8.8
41
Customization
7.7
97
8.7
40
8.1
94
8.5
40
7.9
94
8.8
41
7.8
88
8.7
41
Notifications
8.9
80
Not enough data
8.9
80
Not enough data
9.1
78
Not enough data
Settings
8.6
72
Not enough data
8.9
79
Not enough data
8.9
80
Not enough data
Personalization
8.9
76
Not enough data
8.9
75
Not enough data
Integrations
8.6
69
Not enough data
9.1
75
Not enough data
8.8
75
Not enough data
8.1
62
Not enough data
8.6
75
Not enough data
Generative AI
7.6
37
Not enough data
7.4
32
Not enough data
7.5
31
Not enough data
7.5
31
Not enough data
7.4
31
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
7.5
27
8.4
20
7.5
26
8.5
21
7.2
26
7.9
20
Discovery
7.6
27
8.6
21
7.1
26
8.3
20
6.9
21
8.2
21
Management
6.8
21
8.3
21
7.6
22
8.3
21
Platform
6.9
22
8.3
21
6.9
25
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.6
136
|
Verified
Not enough data
8.4
136
|
Verified
Not enough data
8.2
132
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
7.8
110
|
Verified
Not enough data
8.8
147
|
Verified
Not enough data
Media Monitoring
8.9
152
|
Verified
Not enough data
8.8
153
|
Verified
Not enough data
8.6
142
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.2
41
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Thryv and Zoho CRM are categorized as Lead Capture, Lead Scoring, and CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Thryv
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.8%
Health, Wellness and Fitness
6.9%
Professional Training & Coaching
5.7%
Real Estate
5.1%
Construction
4.9%
Other
63.6%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
What is Thryv software?
3 Comments
JM
A software solution to help you run your ENTIRE business! Get your life back from the chaos that is un-organization!Read more
What else should I be using to fully benefit from the platform?
3 Comments
MS
Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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