Compare Thematic and UseResponse 
At a Glance
Market Segments
Enterprise (51.2% of reviews)
Small-Business (40.9% of reviews)
Entry-Level Pricing
$25,000.00 Per Year
$149 per 2 agents per month
Thematic
Star Rating
(43)4.8 out of 5
Market Segments
Enterprise (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansUseResponse
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
Browse all 2 pricing plansThematic vs UseResponse
When assessing the two solutions, reviewers found Thematic easier to use and set up. Reviewers also felt that Thematic was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Thematic meets the needs of their business better than UseResponse.
- When comparing quality of ongoing product support, reviewers felt that Thematic is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over Thematic.
Pricing
Entry-Level Pricing
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
UseResponse
Enterprise Package
$149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
Free Trial
Thematic
Free Trial is available
UseResponse
Free Trial is available
Ratings
Meets Requirements
9.3
27
8.7
21
Ease of Use
9.4
29
9.0
21
Ease of Setup
8.9
22
8.6
16
Ease of Admin
8.9
17
8.9
16
Quality of Support
9.8
28
9.3
20
Has the product been a good partner in doing business?
9.9
17
9.3
16
Product Direction (% positive)
9.0
23
9.4
21
Features by Category
Ticket and Case Management
Not enough data
8.8
14
|
Verified
Not enough data
8.7
14
|
Verified
Not enough data
8.7
14
|
Verified
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
8.9
12
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
7.9
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.0
13
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
8.2
11
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.6
13
|
Verified
Not enough data
8.6
13
|
Verified
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Idea Sources
Not enough data
Not enough data
Not enough data
Not enough data
Idea Collection
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
9.2
6
Not enough data
9.7
5
Not enough data
Feedback Analysis
9.5
7
Not enough data
8.6
6
Not enough data
8.7
5
Not enough data
Feedback Sources
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
8.7
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.3
5
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Thematic and UseResponse are categorized as Enterprise Feedback Management
Unique Categories
Thematic is categorized as Text Analysis and Feedback Analytics
UseResponse is categorized as Idea Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UseResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.8%
Telecommunications
7.3%
Computer Software
7.3%
Financial Services
7.3%
Airlines/Aviation
4.9%
Other
63.4%
Information Technology and Services
31.8%
Financial Services
9.1%
Computer Software
9.1%
Shipbuilding
4.5%
Semiconductors
4.5%
Other
40.9%
Alternatives
Discussions
What is the programming language used to create this, purely out of interest. It’s very clever !
1 Comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
UseResponse has no discussions with answers
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