# Text-Em-All vs Twilio Comparison --- ## AI Generated Summary - **G2 reviewers report** that Twilio excels in **reliability and scalability** , with users highlighting its well-documented APIs and easy integration for messaging and notifications. One user mentioned, "The API docs are pretty solid and easy to SMS working fast," showcasing its effectiveness for app notifications. - **Users say** that Text-Em-All stands out for its **ease of use** and **affordability** , making it a popular choice for small businesses. Reviewers appreciate its ability to reach multilingual audiences, with one noting, "I like that Text-Em-All allows us to send messages that reach both English and Spanish users." - **According to verified reviews** , Text-Em-All offers a more **streamlined communication experience** , with users praising its capability to reach multiple caregivers simultaneously. This feature has been described as "incredibly helpful," indicating its effectiveness in managing communications. - **Reviewers mention** that Twilio's setup process is generally smooth, with one user stating, "Setup was very simpler than I expected." However, some users have noted that it can struggle to match specific workflow needs, which may require additional configuration. - **G2 reviewers highlight** that Text-Em-All provides exceptional **customer support** , with many users rating it highly for responsiveness and assistance. One user remarked on its reliability, stating, "It's been great because we've never had a problem with it," which reflects positively on their support services. - **Users say** that while Twilio is a powerful tool for developers, it may not be as user-friendly for those without technical expertise. In contrast, Text-Em-All is praised for its **user-friendly interface** , with one reviewer noting, "The ease of use is remarkable, and it is highly affordable," making it accessible for a broader audience. | | Text-Em-All | Twilio | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.1 out of 5 | | **Total Reviews** | 823 | 519 | | **Largest Market Segment** | Small-Business (47.8% of reviews) | Small-Business (51.5% of reviews) | | **Entry Level Price** | Free | No pricing available | --- ## Top Pros & Cons ### Text-Em-All Pros: - Ease of Use (53 reviews) - Text Messaging (38 reviews) Cons: - Expensive (19 reviews) - Messaging Issues (15 reviews) ### Twilio Pros: - Ease of Use (40 reviews) - Easy Integrations (30 reviews) Cons: - Expensive (26 reviews) - Poor Customer Support (23 reviews) --- ## Ratings Comparison | Rating | Text-Em-All | Twilio | |---|---|---| | **Meets Requirements** | 9.4 (650 reviews) | 8.7 (375 reviews) | | **Ease of Use** | 9.5 (653 reviews) | 8.2 (383 reviews) | | **Ease of Setup** | 9.5 (471 reviews) | 7.7 (222 reviews) | | **Ease of Admin** | 9.6 (448 reviews) | 7.9 (197 reviews) | | **Quality of Support** | 9.5 (522 reviews) | 7.8 (341 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (429 reviews) | 8.1 (188 reviews) | | **Product Direction (% positive)** | 8.9 (619 reviews) | 8.3 (362 reviews) | --- ## Pricing ### Text-Em-All #### Entry-Level Pricing Plan: Starter Price: Free Description: Best for users who want to evaluate the service. Start with a free account and upgrade to Credits or Monthly later. Key Features: - Dedicated free account - Upgrade at anytime - Browse sample messages [Browse all 3 editions](https://www.g2.com/products/text-em-all/pricing) #### Free Trial Yes ### Twilio #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | 8.6/10 | 75 | | **Twilio** | N/A | N/A | #### Text Messaging | Feature | Text-Em-All | Twilio | |---|---|---| | **Bulk SMS** | 9.5 (72 reviews) | Not enough data | | **Two-Way Text Messaging** | 9.0 (60 reviews) | Not enough data | | **Text Scheduler** | 9.2 (62 reviews) | Not enough data | | **Automatic Replies** | 8.9 (50 reviews) | Not enough data | | **Automatic URL Shortening** | 8.0 (35 reviews) | Not enough data | | **MMS Marketing** | 8.6 (55 reviews) | Not enough data | | **Personalization** | 9.1 (66 reviews) | Not enough data | | **Transactional SMS** | Feature Not Available | Not enough data | #### SMS Platform | Feature | Text-Em-All | Twilio | |---|---|---| | **Reporting** | 8.9 (49 reviews) | Not enough data | | **Automation** | 9.0 (48 reviews) | Not enough data | | **White Label** | Feature Not Available | Not enough data | | **Text-to-Landline** | 7.5 (43 reviews) | Not enough data | | **Short Codes** | 7.8 (35 reviews) | Not enough data | | **API Integration** | 7.9 (36 reviews) | Not enough data | #### Agentic AI - SMS Marketing | Feature | Text-Em-All | Twilio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | | **Decision Making** | Feature Not Available | Not enough data | ### Communication Platform as a Service (CPaaS) | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | N/A | N/A | | **Twilio** | 7.8/10 | 130 | #### Functionality | Feature | Text-Em-All | Twilio | |---|---|---| | **Ease Of Integration** | Not enough data | 8.1 (114 reviews) ✓ Verified | | **API Call Speed** | Not enough data | 8.3 (104 reviews) ✓ Verified | | **Communication Varieties** | Not enough data | 8.3 (110 reviews) ✓ Verified | #### Support | Feature | Text-Em-All | Twilio | |---|---|---| | **Documentation** | Not enough data | 7.5 (108 reviews) ✓ Verified | | **Community Support** | Not enough data | Feature Not Available | | **Professional Support** | Not enough data | 6.9 (111 reviews) ✓ Verified | ### Video Platform as a Service (VPaaS) | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | N/A | N/A | | **Twilio** | 6.9/10 | 15 | #### API Features | Feature | Text-Em-All | Twilio | |---|---|---| | **Live Chat** | Not enough data | 6.7 (12 reviews) | | **Screen Sharing** | Not enough data | 6.7 (12 reviews) | | **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | | **Custom Video Player** | Not enough data | 7.3 (11 reviews) | | **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | #### Security and Compliance | Feature | Text-Em-All | Twilio | |---|---|---| | **Encryption** | Not enough data | 6.5 (11 reviews) | | **Watermarking** | Not enough data | 6.7 (11 reviews) | | **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | | **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | ### Proactive Notification | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | 8.6/10 | 194 | | **Twilio** | N/A | N/A | #### Messaging Channels | Feature | Text-Em-All | Twilio | |---|---|---| | **SMS Messaging** | 9.4 (180 reviews) | Not enough data | | **Email** | Feature Not Available | Not enough data | | **Voice Messaging** | 8.5 (146 reviews) | Not enough data | | **Two way messaging** | 8.5 (146 reviews) | Not enough data | #### Administration | Feature | Text-Em-All | Twilio | |---|---|---| | **Scheduling** | 9.0 (152 reviews) | Not enough data | | **Triggered Notifications** | 8.4 (128 reviews) | Not enough data | | **Segmentation** | 8.2 (120 reviews) | Not enough data | | **Integrations** | 7.7 (116 reviews) | Not enough data | ### Church Management | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | 7.6/10 | 8 | | **Twilio** | N/A | N/A | #### Platform Basics | Feature | Text-Em-All | Twilio | |---|---|---| | **Membership Tracking** | 6.7 (7 reviews) | Not enough data | | **Donation Management** | Feature Not Available | Not enough data | | **Congregation Communication** | 8.8 (7 reviews) | Not enough data | | **Worship Management** | Feature Not Available | Not enough data | | **Event Planning** | 7.9 (8 reviews) | Not enough data | | **Church Accounting** | Feature Not Available | Not enough data | #### Platform Additional Functionality | Feature | Text-Em-All | Twilio | |---|---|---| | **People Management Specific Tools** | 7.1 (7 reviews) | Not enough data | | **Event Management Specific Tools** | Feature Not Available | Not enough data | #### Agentic AI - Church Management | Feature | Text-Em-All | Twilio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | N/A | N/A | | **Twilio** | 4.9/10 | 5 | #### Basic Communication - Cloud PBX | Feature | Text-Em-All | Twilio | |---|---|---| | **Call Management** | Not enough data | 4.7 (5 reviews) | | **Communication Management** | Not enough data | 5.0 (5 reviews) | | **Scalability** | Not enough data | 5.0 (5 reviews) | | **Integrations** | Not enough data | 5.7 (5 reviews) | | **Mobile Accessibility** | Not enough data | 5.3 (5 reviews) | | **Accessibility** | Not enough data | 5.3 (5 reviews) | #### Advanced Features - Cloud PBX | Feature | Text-Em-All | Twilio | |---|---|---| | **Security and Compliance** | Not enough data | 4.7 (5 reviews) | | **Analytics and Reporting** | Not enough data | 4.3 (5 reviews) | | **Support and Reliability** | Not enough data | 3.7 (5 reviews) | | **Automated attendant** | Not enough data | 5.0 (5 reviews) | ### WhatsApp Marketing | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | N/A | N/A | | **Twilio** | N/A | N/A | #### WhatsApp Messaging - WhatsApp Marketing | Feature | Text-Em-All | Twilio | |---|---|---| | **Transactional Messages** | Not enough data | Not enough data | | **Bulk WhatsApp Messaging** | Not enough data | Not enough data | | **Conversational Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Promotional Messages** | Not enough data | Not enough data | | **Automated Replies** | Not enough data | Not enough data | #### WhatsApp Business Platform - WhatsApp Marketing | Feature | Text-Em-All | Twilio | |---|---|---| | **Segmentation** | Not enough data | Not enough data | | **API Integration** | Not enough data | Not enough data | | **WhatsApp Commerce** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | N/A | N/A | | **Twilio** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | Text-Em-All | Twilio | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | Text-Em-All | Twilio | |---|---|---| | **Phone Calls** | Not enough data | Not enough data | | **Video Calls** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Conference Calls** | Not enough data | Not enough data | | **Desk-to-Desk Calls** | Not enough data | Not enough data | #### Agentic AI - VoIP Providers | Feature | Text-Em-All | Twilio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | Text-Em-All | Twilio | |---|---|---| | **Software Pairing** | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | | **Individual Download** | Not enough data | Not enough data | #### Advanced Features | Feature | Text-Em-All | Twilio | |---|---|---| | **Hold Music** | Not enough data | Not enough data | | **Automated Attendants** | Not enough data | Not enough data | | **VOiP Number** | Not enough data | Not enough data | ### RCS Business Messaging | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | N/A | N/A | | **Twilio** | N/A | N/A | #### Messaging - RCS Business Messaging | Feature | Text-Em-All | Twilio | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Rich Media** | Not enough data | Not enough data | | **Interactive Messages** | Not enough data | Not enough data | | **Branded Templates** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Conversational RCS** | Not enough data | Not enough data | | **Transactional RCS** | Not enough data | Not enough data | | **Promotional RCS** | Not enough data | Not enough data | #### Security / Verification - RCS Business Messaging | Feature | Text-Em-All | Twilio | |---|---|---| | **Verified Sender** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Authentification** | Not enough data | Not enough data | #### Analytics / Deliverability - RCS Business Messaging | Feature | Text-Em-All | Twilio | |---|---|---| | **Read Receipts** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **SMS Fallback** | Not enough data | Not enough data | #### AI - RCS Business Messaging | Feature | Text-Em-All | Twilio | |---|---|---| | **AI** | Not enough data | Not enough data | ### Appointment Reminder | Product | Score | Reviews | |---|---|---| | **Text-Em-All** | 8.7/10 | 186 | | **Twilio** | N/A | N/A | #### Features | Feature | Text-Em-All | Twilio | |---|---|---| | **Standalone Booking** | Feature Not Available | Not enough data | | **Integrated App** | 7.8 (70 reviews) | Not enough data | | **SMS** | 9.3 (144 reviews) | Not enough data | | **Email** | Feature Not Available | Not enough data | | **Voice** | 8.9 (129 reviews) | Not enough data | | **Confirmation and Cancellation** | 8.9 (105 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Unique to Text-Em-All (4):** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Emergency Notification Software](https://www.g2.com/categories/emergency-notification), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder), [Church Management Software](https://www.g2.com/categories/church-management) **Unique to Twilio (6):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## Reviewer Demographics ### By Company Size | Segment | Text-Em-All | Twilio | |---|---|---| | **Small-Business** | 47.8% | 51.5% | | **Mid-Market** | 42.9% | 30.2% | | **Enterprise** | 9.3% | 18.4% | ### By Industry #### Text-Em-All - **Religious Institutions:** 14.4% - **Non-Profit Organization Management:** 11.2% - **Staffing and Recruiting:** 10.7% - **Hospital & Health Care:** 6.6% - **Education Management:** 5.7% - **Primary/Secondary Education:** 3.2% - **Higher Education:** 3.0% - **Real Estate:** 2.6% - **Construction:** 2.5% - **Human Resources:** 2.5% - **Other:** 37.8% #### Twilio - **Computer Software:** 17.5% - **Information Technology and Services:** 11.1% - **Marketing and Advertising:** 6.8% - **Financial Services:** 5.2% - **Internet:** 4.8% - **Health, Wellness and Fitness:** 4.5% - **Telecommunications:** 3.9% - **Real Estate:** 2.7% - **Hospital & Health Care:** 2.5% - **Non-Profit Organization Management:** 2.5% - **Other:** 38.4% --- ## Alternatives ### Alternatives to Text-Em-All - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) — 4.7/5 stars (974 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) — 4.7/5 stars (642 reviews) - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) — 4.7/5 stars (527 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1339 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) — 4.5/5 stars (744 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2562 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (333 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) — 4.8/5 stars (1840 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) — 4.7/5 stars (1934 reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1184 reviews) ### Alternatives to Twilio - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews) - [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews) - [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (479 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews) --- ## Top Discussions ### Text-Em-All - Title: [How does call em all work?](https://www.g2.com/discussions/how-does-call-em-all-work) — 2 comments > **Top comment:** "It's easy to reach your contacts with Text-Em-All and broadcast your message to everyone on your list in just a few minutes. Simply choose a voice/text/combo..." - Title: [Can I get message out to approx. 200 people](https://www.g2.com/discussions/41074-can-i-get-message-out-to-approx-200-people) — 2 comments, 1 upvote > **Top comment:** "Les, we can help you send a message out to 5 people or 5,000 people. If you need help setting up a voice or text broadcast, please reach out and one of our..." - Title: [Do you plan on having categories we can name ourselves to search by?](https://www.g2.com/discussions/39317-do-you-plan-on-having-categories-we-can-name-ourselves-to-search-by) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Hey, Xavier! An easy way to manage your contacts and their phone numbers is by creating groups within the Contacts section of your Text-Em-All account. In..." - Title: [No questions, great service](https://www.g2.com/discussions/37867-no-questions-great-service) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Thank you, Kayla!" - Title: [Are you doing any type of upgrades?](https://www.g2.com/discussions/34792-are-you-doing-any-type-of-upgrades) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Hello, Dana. We are currently in the process of developing a native mobile app that is expected to be released early next year. We are always looking for new..." ### Twilio - Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..." - Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment > **Top comment:** "As a Whatsapp Business provider" - Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way" - Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment > **Top comment:** "using Twilio as one of my cloud pabx alternatives." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/text-em-all-vs-twilio)