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At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Tenfold
Star Rating
(172)4.5 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TenfoldTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tenfold excels in ease of use with a score of 9.3, while Twilio Flex lags behind at 8.3. Reviewers mention that Tenfold's intuitive interface significantly reduces the learning curve for new users.
- Reviewers say that Tenfold's quality of support is rated at 9.0, which is higher than Twilio Flex's 8.3. Users on G2 highlight Tenfold's responsive customer service as a key factor in their satisfaction.
- G2 users mention that Tenfold's call routing features, rated at 9.1, provide a more efficient experience compared to Twilio Flex's lower rating in this area. Users appreciate the seamless call distribution that Tenfold offers.
- Users say that Tenfold's reporting and dashboards feature, with a score of 8.2, is more user-friendly than Twilio Flex's reporting capabilities. Reviewers mention that Tenfold's insights help them make data-driven decisions more effectively.
- Reviewers mention that Tenfold's session recording feature, rated at 9.1, is a standout, allowing for better training and quality assurance, while Twilio Flex does not emphasize this feature as strongly.
- Users report that Tenfold's integration capabilities, particularly with CRM systems, are superior, making it easier to manage customer interactions, whereas Twilio Flex's integrations are seen as more limited by some users.
Pricing
Entry-Level Pricing
Tenfold
No pricing availableTwilio Flex
No pricing availableFree Trial
Tenfold
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.9
154
8.3
25
Ease of Use
9.3
154
8.2
25
Ease of Setup
9.0
41
7.2
9
Ease of Admin
8.5
39
7.5
8
Quality of Support
9.0
136
8.2
23
Has the product been a good partner in doing business?
9.4
41
8.6
7
Product Direction (% positive)
9.1
153
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.1
64
Not enough data
8.5
53
Not enough data
9.0
68
Not enough data
8.9
80
Not enough data
Not enough data
Not enough data
Contacts
8.8
70
Not enough data
8.8
66
Not enough data
9.1
64
Not enough data
Insights
9.0
77
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
49
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tenfold and Twilio Flex are categorized as Call Center Infrastructure (CCI)
Unique Categories
Tenfold is categorized as Genesys AppFoundry Marketplace, ServiceNow Store Apps, Outbound Call Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Tenfold
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Marketing and Advertising
11.4%
Financial Services
4.8%
Telecommunications
4.2%
Information Technology and Services
4.2%
Other
49.1%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What is tenfold software?
1 Comment
TW
Tenfold has created CTI connectors. Getting CRM's to connect with VOIP/telephony platforms in the Customer Experience space. They have done great work for...Read more
Tenfold has no more discussions with answers
Twilio Flex has no discussions with answers
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