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Compare Telnyx CPaaS and Twilio 
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At a Glance
Market Segments
Small-Business (80.6% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Pay As You Go
No pricing available
Telnyx CPaaS
Star Rating
(519)4.7 out of 5
Market Segments
Small-Business (80.6% of reviews)
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed with a score of 8.3, while Telnyx CPaaS outperforms with a score of 9.0, indicating that Telnyx provides faster response times for API requests, which is crucial for real-time applications.
- Reviewers mention that Telnyx CPaaS offers superior Ease of Setup with a score of 9.1 compared to Twilio's 7.9, suggesting that users find Telnyx's onboarding process more straightforward and user-friendly.
- G2 users highlight that Twilio has a strong offering in Phone Calls with a high score of 9.5, but users on G2 note that Telnyx CPaaS also provides robust functionality in this area, making it a competitive choice for voice communication.
- Reviewers say that Telnyx CPaaS shines in its Quality of Support, scoring 9.3, while Twilio's support is rated lower at 8.0, indicating that users feel more satisfied with the assistance they receive from Telnyx.
- Users report that Twilio's Communication Varieties score of 8.4 is solid, but Telnyx CPaaS surpasses it with a score of 9.0, suggesting that Telnyx offers a wider range of communication options, which can enhance user engagement.
- Reviewers mention that while both platforms provide good security features, Telnyx CPaaS scores higher in HIPAA Compliance with an 8.5, compared to Twilio, indicating that Telnyx may be a better fit for users in healthcare or sensitive data environments.
Pricing
Entry-Level Pricing
Twilio
No pricing availableFree Trial
Telnyx CPaaS
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.4
436
8.8
361
Ease of Use
9.1
448
8.2
366
Ease of Setup
9.0
385
7.8
205
Ease of Admin
9.2
332
7.9
193
Quality of Support
9.2
433
7.8
327
Has the product been a good partner in doing business?
9.3
322
8.1
184
Product Direction (% positive)
9.2
429
8.3
351
Features by Category
Functionality
8.9
249
|
Verified
8.0
106
|
Verified
8.9
229
|
Verified
8.3
103
|
Verified
9.1
234
|
Verified
8.3
103
|
Verified
Support
8.8
249
|
Verified
7.6
104
|
Verified
8.3
215
|
Verified
Feature Not Available
8.9
233
|
Verified
7.1
103
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.7
32
Not enough data
9.1
34
Not enough data
8.3
31
Not enough data
8.4
31
Not enough data
8.3
29
Not enough data
8.9
35
Not enough data
Basic Communication
9.6
149
Not enough data
8.1
117
Not enough data
8.8
129
Not enough data
7.6
111
Not enough data
8.6
118
Not enough data
8.5
111
Not enough data
Agentic AI - VoIP Providers
8.1
14
Not enough data
7.3
14
Not enough data
8.0
14
Not enough data
8.5
14
Not enough data
Access
8.1
120
Not enough data
7.5
107
Not enough data
7.3
104
Not enough data
Advanced Features
8.5
107
Not enough data
8.4
110
Not enough data
9.5
136
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Telnyx CPaaS and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Telnyx CPaaS is categorized as VoIP Providers
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.0%
Information Technology and Services
15.8%
Computer Software
10.8%
Marketing and Advertising
7.4%
Computer & Network Security
3.8%
Other
42.3%
Computer Software
17.8%
Information Technology and Services
10.9%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
Does Telnyx offer SMS service?
2 Comments
DK
Yes, Telnyx offers SMS.Read more
Does Telnyx provide any hardware?
1 Comment
TC
Telnyx are offering a 'software as a service / API as a service' - you setup the account via web admin panel; then add features etc as per your needs. You...Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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