# Telnyx CPaaS vs Zadarma Cloud PBX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Telnyx CPaaS excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zadarma Cloud PBX. Users appreciate the **affordable pricing** and **excellent customer service** , highlighting the platform's ease of use and quick setup process.
- **According to verified reviews** , Telnyx CPaaS stands out for its **intuitive onboarding** experience, with users noting that the documentation is clear and helpful, making it easy to get started. In contrast, some users of Zadarma Cloud PBX have mentioned challenges with setup, indicating a less streamlined experience.
- **Users say** that Telnyx CPaaS offers superior call quality and features, with high ratings for **phone calls** and **video calls**. Reviewers specifically mention the platform's **great SIP connection** and the ability to build custom systems, which enhances their communication capabilities.
- **Reviewers mention** that while Zadarma Cloud PBX provides solid functionality for international calls, it falls short in comparison to Telnyx CPaaS in terms of overall user experience and support quality. Users appreciate Zadarma's **cost-effectiveness** but have noted that its support could be improved.
- **G2 reviewers highlight** that Telnyx CPaaS is particularly well-suited for small businesses, with a large percentage of reviews reflecting positive experiences in this market segment. Users value the platform's **scalability** and **advanced communication features** , which are essential for growing businesses.
- **According to recent feedback** , Telnyx CPaaS users feel that the product has been a reliable partner in their business operations, with high ratings for **quality of support** and **product direction**. In contrast, Zadarma Cloud PBX users have expressed a desire for more robust support options and clearer product development paths.



| | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 525 | 30 | 
| **Largest Market Segment** | Small-Business (80.9% of reviews) | Small-Business (83.3% of reviews) | 
| **Entry Level Price** | Pay As You Go | $79.00 Per Month | 

---
## Top Pros & Cons

### Telnyx CPaaS

Pros:
- Customer Support (50 reviews)
- Ease of Use (40 reviews)

Cons:
- Complex Processes (20 reviews)
- High Cost (11 reviews)

### Zadarma Cloud PBX

Pros:
- Business Tools (4 reviews)
- Easy Integration (3 reviews)

Cons:
- Call Issues (2 reviews)
- Platform Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
  | **Meets Requirements** | 9.4 (442 reviews) | 7.6 (26 reviews) | 
  | **Ease of Use** | 9.1 (454 reviews) | 8.8 (26 reviews) | 
  | **Ease of Setup** | 9.0 (391 reviews) | 8.3 (24 reviews) | 
  | **Ease of Admin** | 9.2 (334 reviews) | Not enough data | 
  | **Quality of Support** | 9.2 (439 reviews) | 7.4 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (324 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.2 (434 reviews) | 8.7 (26 reviews) | 

---
## Pricing

### Telnyx CPaaS

#### Entry-Level Pricing

Plan: 032023 Pricing

Price: Pay As You Go

Key Features:
- Outbound Calling
- Inbound Calling
- Phone Number

[Learn more about Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)

#### Free Trial

Yes

### Zadarma Cloud PBX

#### Entry-Level Pricing

Plan: Corporation - US/Canada

Price: $79.00 Per Month

Description: Per 20 users.

Key Features:
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage

[Browse all 4 editions](https://www.g2.com/products/zadarma-cloud-pbx/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Telnyx CPaaS** | 8.8/10 | 277 |
| **Zadarma Cloud PBX** | N/A | N/A |

#### Functionality

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Ease Of Integration** | 8.8 (254 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | 9.1 (238 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Documentation** | 8.8 (253 reviews) ✓ Verified | Not enough data | 
| **Community Support** | 8.4 (216 reviews) ✓ Verified | Not enough data | 
| **Professional Support** | 8.9 (237 reviews) ✓ Verified | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Telnyx CPaaS** | N/A | N/A |
| **Zadarma Cloud PBX** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Telnyx CPaaS** | 8.4/10 | 153 |
| **Zadarma Cloud PBX** | 7.0/10 | 26 |

#### Platform Basics - VoIP Providers

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (32 reviews) | 10.0 (14 reviews) | 
| **Call Management** | 9.1 (35 reviews) | 9.8 (18 reviews) | 
| **Network monitoring** | 8.3 (31 reviews) | Not enough data | 
| **Integrations** | 8.4 (31 reviews) | Not enough data | 
| **Virtual PBX** | 8.3 (30 reviews) | Not enough data | 
| **SIP trunking services** | 8.9 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Phone Calls** | 9.6 (151 reviews) | 8.0 (11 reviews) | 
| **Video Calls** | 8.1 (117 reviews) | 4.3 (5 reviews) | 
| **Instant Messaging** | 8.8 (130 reviews) | 6.4 (6 reviews) | 
| **Screen Sharing** | 7.6 (111 reviews) | 5.0 (5 reviews) | 
| **Conference Calls** | 8.6 (118 reviews) | 5.6 (6 reviews) | 
| **Desk-to-Desk Calls** | 8.5 (111 reviews) | 6.2 (7 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (14 reviews) | Not enough data | 

#### Access

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Software Pairing** | 8.1 (120 reviews) | 6.1 (6 reviews) | 
| **Browser Extension** | 7.5 (107 reviews) | 6.4 (6 reviews) | 
| **Individual Download** | 7.3 (104 reviews) | 6.0 (5 reviews) | 

#### Advanced Features

| Feature | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Hold Music** | 8.5 (107 reviews) | 7.4 (9 reviews) | 
| **Automated Attendants** | 8.4 (110 reviews) | 8.3 (13 reviews) | 
| **VOiP Number** | 9.5 (136 reviews) | 8.5 (10 reviews) | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Telnyx CPaaS (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Zadarma Cloud PBX (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Telnyx CPaaS | Zadarma Cloud PBX | 
|---|---|---|
| **Small-Business** | 80.9% | 83.3% | 
| **Mid-Market** | 16.4% | 16.7% | 
| **Enterprise** | 2.8% | 0% | 

### By Industry

#### Telnyx CPaaS

- **Telecommunications:** 19.7%
- **Information Technology and Services:** 15.8%
- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.3%
- **Computer & Network Security:** 3.7%
- **Consumer Services:** 2.6%
- **Consulting:** 2.2%
- **Automotive:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Insurance:** 1.8%
- **Other:** 31.4%

#### Zadarma Cloud PBX

- **Information Technology and Services:** 20.0%
- **Computer Software:** 10.0%
- **Marketing and Advertising:** 10.0%
- **Retail:** 6.7%
- **Management Consulting:** 6.7%
- **Leisure, Travel & Tourism:** 6.7%
- **Construction:** 6.7%
- **Music:** 3.3%
- **Venture Capital & Private Equity:** 3.3%
- **Writing and Editing:** 3.3%
- **Other:** 23.3%

---
## Alternatives

### Alternatives to Telnyx CPaaS

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (528 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)

### Alternatives to Zadarma Cloud PBX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3390 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (494 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)

---
## Top Discussions

### Telnyx CPaaS

- Title: [Does Telnyx offer SMS service?](https://www.g2.com/discussions/sms) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Not right now, but SMS is coming to Telnyx very soon!"
- Title: [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) — 1 comment, 1 upvote
  > **Top comment:** "https://textable.co/"
- Title: [What application do you recommend to use the message or fax services?](https://www.g2.com/discussions/what-application-do-you-recommend-to-use-the-message-or-fax-services) — 1 comment
  > **Top comment:** "I am interested in the same thing.  I am having issues implementing T.38 to improve fax service"
- Title: [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) — 1 comment, 1 upvote
  > **Top comment:** "This is very easy to do.  Reach out via the chat bubble and one of the Telnyx Team members will help you."
- Title: ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) — 1 comment, 1 upvote
  > **Top comment:** "Sip and iot sim mostly"

### Zadarma Cloud PBX

- Title: [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) — 1 comment *(includes official response)*
  > **Top comment:** "Zadarma's cloud PBX - centralised communication solution for your business.
Virtual Zadarma PBX will help your business stay in touch 24/7. Regardless of..."
- Title: [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) — 1 comment *(includes official response)*
  > **Top comment:** "I can explain the PBX common features on Zadarma PBX example. Zadarma PBX offers: 
1. Call recording and call transfer with call performance statistics. 2...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/telnyx-cpaas-vs-zadarma-cloud-pbx)