Introducing G2.ai, the future of software buying.Try now
Compare Telnyx CPaaS and Twilio Flex 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Glia
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
At a Glance
Market Segments
Small-Business (80.7% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Pay As You Go
No pricing available
Telnyx CPaaS
Star Rating
(521)4.7 out of 5
Market Segments
Small-Business (80.7% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Telnyx CPaaS excels in user satisfaction, boasting a higher overall rating compared to Twilio Flex. Users appreciate the platform's affordability and excellent customer service, with one reviewer highlighting the "grate SIP connection" as a standout feature.
- Users say that Telnyx CPaaS offers a significantly easier setup process, making it a preferred choice for those who value quick implementation. Reviewers have noted that the documentation is clear and helpful, which is particularly beneficial for building custom systems.
- According to verified reviews, Twilio Flex shines in its customization capabilities, allowing businesses to tailor their contact center experience closely to their needs. Users have praised its flexibility and seamless integration with existing tools, enhancing overall workflow.
- Reviewers mention that while Twilio Flex has a user-friendly interface, it does not match the ease of use reported by Telnyx CPaaS users. Many find Telnyx's interface simple to understand, which contributes to a smoother day-to-day experience.
- G2 reviewers highlight that Telnyx CPaaS has a strong presence among small businesses, with a significant majority of reviews coming from this segment. This suggests that it is well-suited for smaller operations looking for cost-effective solutions.
- Users report that while Twilio Flex offers a robust feature set, it may not be as accessible for smaller businesses due to its complexity and higher entry-level pricing. In contrast, Telnyx CPaaS is noted for its pay-as-you-go model, making it a more attractive option for budget-conscious users.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableFree Trial
Telnyx CPaaS
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
9.4
438
8.3
25
Ease of Use
9.1
450
8.2
25
Ease of Setup
9.0
387
7.2
9
Ease of Admin
9.2
333
7.5
8
Quality of Support
9.2
435
8.2
23
Has the product been a good partner in doing business?
9.3
323
8.6
7
Product Direction (% positive)
9.2
431
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Functionality
8.9
251
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
Support
8.8
250
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.9
235
|
Verified
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.7
32
Not enough data
9.1
34
Not enough data
8.3
31
Not enough data
8.4
31
Not enough data
8.3
29
Not enough data
8.9
35
Not enough data
Basic Communication
9.6
149
Not enough data
8.1
117
Not enough data
8.8
129
Not enough data
7.6
111
Not enough data
8.6
118
Not enough data
8.5
111
Not enough data
Agentic AI - VoIP Providers
8.1
14
Not enough data
7.3
14
Not enough data
8.0
14
Not enough data
8.5
14
Not enough data
Access
8.1
120
Not enough data
7.5
107
Not enough data
7.3
104
Not enough data
Advanced Features
8.5
107
Not enough data
8.4
110
Not enough data
9.5
136
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Telnyx CPaaS and Twilio Flex are categorized as VoIP Providers
Reviews
Reviewers' Company Size
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
19.9%
Information Technology and Services
15.7%
Computer Software
10.9%
Marketing and Advertising
7.4%
Computer & Network Security
3.8%
Other
42.3%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Does Telnyx offer SMS service?
2 Comments
DK
Yes, Telnyx offers SMS.Read more
Does Telnyx provide any hardware?
1 Comment
TC
Telnyx are offering a 'software as a service / API as a service' - you setup the account via web admin panel; then add features etc as per your needs. You...Read more
Twilio Flex has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
