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Compare Teladoc and Updox 
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At a Glance
Market Segments
Small-Business (42.9% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
No pricing available
Priced per Provider Month-to-month or Annual
Teladoc
Star Rating
(24)3.0 out of 5
Market Segments
Small-Business (42.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeladocUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Teladoc's patient case management feature scores exceptionally high at 9.5, indicating a robust system for tracking patient interactions, while Updox also performs well in this area but does not provide a specific score, suggesting a potential gap in user feedback.
- Reviewers mention that Updox excels in ease of use with a score of 9.2, making it more user-friendly compared to Teladoc's lower score of 6.7, which may lead to a steeper learning curve for new users.
- G2 users highlight that Updox's HIPAA compliance features, including compliant emailing and messaging, score impressively high at 9.5, while Teladoc's compliance features, although still strong, score lower, indicating a more comprehensive approach by Updox in ensuring data security.
- Users on G2 note that Updox's practice branding and specific features score 8.2 and 8.3 respectively, which are significantly higher than Teladoc's scores of 6.5, suggesting that Updox offers better tools for customizing and promoting practices.
- Reviewers say that Updox's EHR integration is rated at 8.7, which is notably higher than Teladoc's score of 7.0, indicating that Updox may provide a more seamless experience for practices looking to integrate electronic health records.
- Users report that while both platforms offer secure communications, Updox's score of 9.4 in this area suggests a stronger emphasis on patient privacy and security compared to Teladoc's lower score, which may be a critical factor for practices prioritizing patient trust.
Pricing
Entry-Level Pricing
Teladoc
No pricing availableUpdox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Teladoc
No trial information availableUpdox
No trial information availableRatings
Meets Requirements
5.7
16
9.0
78
Ease of Use
6.7
15
9.2
79
Ease of Setup
Not enough data
8.9
39
Ease of Admin
Not enough data
9.3
41
Quality of Support
5.5
13
8.9
77
Has the product been a good partner in doing business?
Not enough data
8.9
40
Product Direction (% positive)
4.6
13
8.7
74
Features by Category
Information Flow
Not enough data
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Patient Experience
Not enough data
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Platform
Not enough data
9.3
48
Not enough data
9.3
44
Not enough data
9.1
40
Not enough data
9.1
46
Not enough data
9.4
46
Not enough data
9.3
44
Not enough data
9.2
38
Not enough data
9.1
45
Patient-Centered Functions
Not enough data
8.0
27
Not enough data
7.7
27
Not enough data
8.4
28
|
Verified
Not enough data
9.2
33
|
Verified
Not enough data
7.6
24
Operations
Not enough data
8.8
38
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
7.6
26
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.0
24
Generative AI
Not enough data
7.2
9
Technology
7.5
10
8.6
19
7.0
10
8.0
15
7.0
10
8.7
17
Administration
6.5
8
8.2
15
6.5
8
8.3
16
7.0
9
8.3
18
Compliance
7.0
9
9.5
21
7.3
10
9.6
19
Categories
Categories
Shared Categories
Teladoc and Updox are categorized as Telemedicine
Unique Categories
Teladoc has no unique categories
Updox is categorized as Patient Engagement, HIPAA Compliant Messaging, and Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Teladoc
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Wholesale
9.1%
Primary/Secondary Education
9.1%
Medical Practice
9.1%
Individual & Family Services
9.1%
Hospital & Health Care
9.1%
Other
54.5%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
What technology does Teladoc use?
1 Comment
MG
You can use your smart phone or computer.
You can have a video or phone appointment if you do not have a camera on your computer.
It is simple. The app...Read more
Teladoc has no more discussions with answers
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