Compare Teamwork Desk vs Zendesk Support

See this
comparison of Teamwork Desk vs. Zendesk Support
based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Zendesk Support rates 4.2/5 stars with 1,583 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
8.5
8.6
Ease of Setup
Ease of Setup
8.6
8.2
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
7.6
Meets Requirements
Teamwork Desk
8.8
Zendesk Support
8.7
Ease of Use
Teamwork Desk
8.5
Zendesk Support
8.6
Ease of Setup
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
Teamwork Desk
8.7
Zendesk Support
8.3
Ease of Doing Business With
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
Teamwork Desk
8.9
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Teamwork Desk
8.7
Zendesk Support
8.9
Ticket response user experience
Teamwork Desk
8.8
Zendesk Support
8.7
Workflow
Teamwork Desk
8.8
Zendesk Support
8.5
Response Automation
Teamwork Desk
8.9
Zendesk Support
8.4
SLA Management
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Teamwork Desk
8.7
Zendesk Support
8.4
Ticket Collaboration
Teamwork Desk
8.6
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Teamwork Desk
8.2
Zendesk Support
8.5
Email to Case
Teamwork Desk
9.1
Zendesk Support
8.8
Chat/Live Support
Teamwork Desk
6.3
Zendesk Support
8.4
Social Integration
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Zendesk Support
8.1
Customer and Contacts Database
Teamwork Desk
8.5
Zendesk Support
8.2
Products and Version Tracking
Teamwork Desk
7.7
Zendesk Support
8.2
Call Scripting
Teamwork Desk
8.0
Zendesk Support
8.0
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
Teamwork Desk
8.1
Zendesk Support
8.1
Knowledge Base
Teamwork Desk
8.1
Zendesk Support
8.4
Ideas/Feedback
Teamwork Desk
7.9
Zendesk Support
8.1
Q&A
Teamwork Desk
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Zendesk Support
8.0
Reporting
Teamwork Desk
7.6
Zendesk Support
8.0
Dashboards
Teamwork Desk
8.3
Zendesk Support
8.2
Platform
Mobile User Support
Teamwork Desk
8.3
Zendesk Support
8.1
ITIL Compliance
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Customization
Teamwork Desk
7.3
Zendesk Support
8.0
User, Role, and Access Management
Teamwork Desk
8.9
Zendesk Support
8.3
Internationalization
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Teamwork Desk
9.0
Zendesk Support
8.5
Integration APIs
Teamwork Desk
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
16.7%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Computer Software
17.5%
 
Information Technology and Services
18.8%
Information Technology and Services
15.2%
 
Computer Software
10.4%
Internet
9.9%
 
Internet
8.3%
Marketing and Advertising
4.7%
 
Logistics and Supply Chain
6.3%
Retail
3.5%
 
Other
33.3%
Other
49.2%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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