Compare Teamwork Desk vs Whatfix

See this
comparison of Teamwork Desk vs. Whatfix
based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Whatfix rates 4.7/5 stars with 54 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
Ease of Use
Ease of Use
8.5
8.8
Ease of Setup
Ease of Setup
8.6
8.1
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
8.7
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
9.8
Meets Requirements
Teamwork Desk
8.8
Whatfix
8.8
Ease of Use
Teamwork Desk
8.5
Whatfix
8.8
Ease of Setup
Teamwork Desk
8.6
Whatfix
8.1
Ease of Admin
Teamwork Desk
8.9
Whatfix
8.3
Quality of Support
Teamwork Desk
8.7
Whatfix
9.9
Ease of Doing Business With
Teamwork Desk
8.9
Whatfix
9.3
Product Direction (% positive)
Teamwork Desk
8.9
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Whatfix
8.9
Searchable Articles
Teamwork Desk
8.7
Whatfix
8.9
Community Forums
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Whatfix
8.6
Interaction
Web Portals
Teamwork Desk
8.7
Whatfix
9.6
Forum to Reponse
Teamwork Desk
Not enough data available
Whatfix
9.6
Tickets and Tagging
Teamwork Desk
8.9
Whatfix
9.6
Live Chat
Teamwork Desk
Not enough data available
Whatfix
9.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
37.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
27.8%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Whatfix
Small-Business
37.0%
Mid-Market
35.2%
Enterprise
27.8%

Reviewers' Industry

 
Marketing and Advertising
22.2%
Computer Software
25.9%
 
Information Technology and Services
16.7%
Information Technology and Services
14.8%
 
Internet
11.1%
Internet
7.4%
 
Logistics and Supply Chain
8.3%
Consumer Goods
5.6%
 
Computer Software
8.3%
Packaging and Containers
3.7%
 
Other
33.3%
Other
42.6%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%
Whatfix
Computer Software
25.9%
Information Technology and Services
14.8%
Internet
7.4%
Consumer Goods
5.6%
Packaging and Containers
3.7%
Other
42.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Marketing and Advertising

The ability to be a belt o track multiple web projects at any given time.

Eleanor P.
Administrator in Information Technology and Services

Whatfix have provided us with an excellent interactive on line help tool for our hotel clients. It is easy to use and set up. We have had lots of help directly from our Account Manager in setting up - who has always been on hand to guide us through the...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Administrator

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

 
Teamwork Desk
Most Helpful Favorable Review
User in Marketing and Advertising

The ability to be a belt o track multiple web projects at any given time.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Eleanor P.
Administrator in Information Technology and Services

Whatfix have provided us with an excellent interactive on line help tool for our hotel clients. It is easy to use and set up. We have had lots of help directly from our Account Manager in setting up - who has always been on hand to guide us through the...

Most Helpful Critical Review
Administrator

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Screenshots

 
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