Compare Teamwork Desk, Vision Helpdesk, and Zoho Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Plus
$13
per agent, per month (billed annually)
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
Pro
$25
per agent, per month (billed annually)
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Enterprise
Contact Us
Billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.7
Ease of Use
Ease of Use
8.5
9.0
8.5
Ease of Setup
Ease of Setup
8.6
8.8
8.1
Ease of Admin
Ease of Admin
8.9
9.2
8.3
Quality of Support
Quality of Support
8.7
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
8.9
9.5
8.7
Meets Requirements
Teamwork Desk
8.8
Vision Helpdesk
9.3
Zoho Desk
8.7
Ease of Use
Teamwork Desk
8.5
Vision Helpdesk
9.0
Zoho Desk
8.5
Ease of Setup
Teamwork Desk
8.6
Vision Helpdesk
8.8
Zoho Desk
8.1
Ease of Admin
Teamwork Desk
8.9
Vision Helpdesk
9.2
Zoho Desk
8.3
Quality of Support
Teamwork Desk
8.7
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
Teamwork Desk
8.9
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
Teamwork Desk
8.9
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Teamwork Desk
8.7
Vision Helpdesk
9.5
Zoho Desk
8.7
Ticket response user experience
Teamwork Desk
8.8
Vision Helpdesk
9.2
Zoho Desk
8.5
Workflow
Teamwork Desk
8.8
Vision Helpdesk
8.9
Zoho Desk
8.2
Response Automation
Teamwork Desk
8.9
Vision Helpdesk
9.0
Zoho Desk
8.4
SLA Management
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.3
Attachments/Screencasts
Teamwork Desk
8.7
Vision Helpdesk
9.1
Zoho Desk
8.4
Ticket Collaboration
Teamwork Desk
8.6
Vision Helpdesk
8.7
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Vision Helpdesk
9.3
Zoho Desk
8.7
Searchable Articles
Teamwork Desk
8.7
Vision Helpdesk
9.0
Zoho Desk
8.6
Community Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.6
Zoho Desk
8.5
Interaction
Web Portals
Teamwork Desk
8.7
Vision Helpdesk
9.0
Zoho Desk
8.6
Forum to Reponse
Teamwork Desk
Not enough data available
Vision Helpdesk
9.3
Zoho Desk
8.5
Tickets and Tagging
Teamwork Desk
8.9
Vision Helpdesk
9.0
Zoho Desk
8.8
Live Chat
Teamwork Desk
Not enough data available
Vision Helpdesk
7.5
Zoho Desk
8.6
Communication Channels
Customer Portal
Teamwork Desk
8.2
Vision Helpdesk
9.3
Zoho Desk
8.4
Email to Case
Teamwork Desk
9.1
Vision Helpdesk
9.4
Zoho Desk
8.8
Chat/Live Support
Teamwork Desk
6.3
Vision Helpdesk
8.3
Zoho Desk
8.5
Social Integration
Teamwork Desk
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Vision Helpdesk
8.7
Zoho Desk
8.5
Customer and Contacts Database
Teamwork Desk
8.5
Vision Helpdesk
8.4
Zoho Desk
8.4
Products and Version Tracking
Teamwork Desk
7.7
Vision Helpdesk
8.9
Zoho Desk
8.4
Call Scripting
Teamwork Desk
8.0
Vision Helpdesk
9.2
Zoho Desk
8.3
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.3
Self Service/Community
Forums
Teamwork Desk
8.1
Vision Helpdesk
8.7
Zoho Desk
8.3
Knowledge Base
Teamwork Desk
8.1
Vision Helpdesk
9.3
Zoho Desk
8.5
Ideas/Feedback
Teamwork Desk
7.9
Vision Helpdesk
9.1
Zoho Desk
8.4
Q&A
Teamwork Desk
8.1
Vision Helpdesk
9.4
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Vision Helpdesk
Not enough data available
Zoho Desk
8.5
Reporting
Teamwork Desk
7.6
Vision Helpdesk
8.9
Zoho Desk
8.3
Dashboards
Teamwork Desk
8.3
Vision Helpdesk
9.1
Zoho Desk
8.5
Platform
Mobile User Support
Teamwork Desk
8.3
Vision Helpdesk
8.9
Zoho Desk
8.5
ITIL Compliance
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Customization
Teamwork Desk
7.3
Vision Helpdesk
8.1
Zoho Desk
8.4
User, Role, and Access Management
Teamwork Desk
8.9
Vision Helpdesk
9.0
Zoho Desk
8.5
Internationalization
Teamwork Desk
Not enough data available
Vision Helpdesk
8.7
Zoho Desk
8.2
Performance & Reliability
Teamwork Desk
9.0
Vision Helpdesk
9.2
Zoho Desk
8.7
Integration APIs
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
60.4%
70.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
29.2%
23.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
10.4%
6.1%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
Zoho Desk
Small-Business
70.1%
Mid-Market
23.8%
Enterprise
6.1%

Reviewers' Industry

 
Marketing and Advertising
22.2%
Non-Profit Organization Management
25.0%
Information Technology and Services
22.9%
 
Information Technology and Services
16.7%
Information Technology and Services
14.6%
Computer Software
10.0%
 
Internet
11.1%
Internet
12.5%
Telecommunications
4.1%
 
Logistics and Supply Chain
8.3%
Individual & Family Services
4.2%
Internet
3.8%
 
Computer Software
8.3%
Education Management
4.2%
Marketing and Advertising
3.6%
 
Other
33.3%
Other
39.6%
Other
55.7%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Administrator

Everything was a bit slow and buggy at times.

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Administrator in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Teamwork Desk
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Teamwork Desk
No downloads provided
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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